Sands Chevrolet - Surprise - Service Center

good expraince Am pleased with my service coordinator at this dealership. Also, planing to keep this dealership as of a designated one for me for further or future Am pleased with my service coordinator at this dealership. Also, planing to keep this dealership as of a designated one for me for further or future business!!! More

Oil Change I received prompt and courteous service. The service advisor explained the services recommended by the manufacturer and why but gave me the right to I received prompt and courteous service. The service advisor explained the services recommended by the manufacturer and why but gave me the right to decline the service since I felt it was in my best interest. More

Fixed off track window. Excellent service and very pleasant employees. Karlo was very helpful and the service wad completed faster than I expected. Even walked me to my car Excellent service and very pleasant employees. Karlo was very helpful and the service wad completed faster than I expected. Even walked me to my car. More

nice job Ken and henry Happy, Ken and the guys did great, My Truck had an alignment issue, electrical issue and more. Job well done and the timing was good as well. Good Happy, Ken and the guys did great, My Truck had an alignment issue, electrical issue and more. Job well done and the timing was good as well. Good folks More

Above & Beyond My wife's 2014 Impala failed to start when she was away on business in Las Vegas. We live in the Phoenix area. I reached out to Matt & Steve from Sand My wife's 2014 Impala failed to start when she was away on business in Las Vegas. We live in the Phoenix area. I reached out to Matt & Steve from Sands Chevrolet @ 9:00pm, yes that's right PM. The both got back to me within a few minutes and gave my wife some tips on what might be wrong & what to try. In the interim my wife used OnStar & someone showed up to jump start the car. The problem was not the car battery, but the fob battery, being the car is a push button start. Matt forwarded us a youtube video showing how to start the car with the key slot in the console. Upon her arrival back to our home in Arizona, they immediately scheduled a time to bring the car in & run diagnostics on the electrical system. Fortunately, it just needed a new battery & we put new batteries in the fob. This is what you call customer service. An art soon forgotten by the youngsters of today. More

Great Service Even though my problem isn't fixed, I know that Ken and Mike Laramee tried their best to help us. GM really has a problem with the rough idle on the 2 Even though my problem isn't fixed, I know that Ken and Mike Laramee tried their best to help us. GM really has a problem with the rough idle on the 2016 Tahoes with the 5.3. It's sad that we paid close to $70K for a vehicle to have it run like it's a 2000. More

Great service people Henry has been our service associate for years. He's great. Always friendly and know my family at a phone call. This makes us feel good that he rem Henry has been our service associate for years. He's great. Always friendly and know my family at a phone call. This makes us feel good that he remembers us. Matt is another good service rep. Very friendly and always willing to help. More

everyone is courteous and gracious. the service department at Sands of Surprise makes every visit pain free. On each visit the service assistants go out of their way to be courteous an the service department at Sands of Surprise makes every visit pain free. On each visit the service assistants go out of their way to be courteous and polite and to explain what action is being taken. I recommend them without reservation. More

Excellent Custoner Service Brought my car in for an oil change. Everyone was very helpful and friendly. I'll always bring my cars here. Always a great experience. Brought my car in for an oil change. Everyone was very helpful and friendly. I'll always bring my cars here. Always a great experience. More

Not happy I had a brand new top put on my convertible in August last year. Obviously, to have them replace it must have been bad. I bring it back after having I had a brand new top put on my convertible in August last year. Obviously, to have them replace it must have been bad. I bring it back after having it start to rattle and get charged for it. It was a whole panel. This is a car that has had several major issues. The service department has always been awesome. This time though I literally got nickeled and dimed. For what? For me to never step foot in that dealership again. Ever. For 115 dollars. More