Sands Chevrolet - Surprise - Service Center

Great Service Having just moved to this area, I've had only two services at Sands Chevrolet. Both experiences were exemplary in terms of efficiency, speed and frie Having just moved to this area, I've had only two services at Sands Chevrolet. Both experiences were exemplary in terms of efficiency, speed and friendliness. My service advisor, Bryan Gendrich was really helpful both times. Everything was explained well upfront and the work was completed as promised. I'll definitely continue going there. More

Great service Service advisor was pleasant and helpful. Attended to my concerns and explained future services needed without pressuring me. Honored discounts withou Service advisor was pleasant and helpful. Attended to my concerns and explained future services needed without pressuring me. Honored discounts without hesitation. My vehicle was completed in a timely manner. More

Excellent Customer Service Henry in Service is always awesome! He listens to concerns and is very communicative. Great customer Service! We will definitely be back and refer our Henry in Service is always awesome! He listens to concerns and is very communicative. Great customer Service! We will definitely be back and refer our friends to Sands! More

Justin went above and beyond! Amazing service. We had several issues with my vehicle this past week and Justin made our experience quick and less stressful. Very honest with their repairs and a fai We had several issues with my vehicle this past week and Justin made our experience quick and less stressful. Very honest with their repairs and a fair price. More

Excellent Customer Service After dealing with other Chevrolet Dealership's in the area we have been most satisfied with Sands Chevrolet. They have been honest and always put ou After dealing with other Chevrolet Dealership's in the area we have been most satisfied with Sands Chevrolet. They have been honest and always put our needs as a top priority. Thank you Sands Chevrolet, keep up the excellent customer service, Refreshing experience based on today's, "get 'em in, get 'em out" world :-) More

Service Got me in and out on time as I had another appointment after. Jeannie the service advisor is pleasant and listens. Only place I use for service. Got me in and out on time as I had another appointment after. Jeannie the service advisor is pleasant and listens. Only place I use for service. More

My car was returned in immaculate condition. Chevy offered me a complementary full detail at my 1 year anniversary. We had just arrived home from a camping trip and the SUV was very dirty inside Chevy offered me a complementary full detail at my 1 year anniversary. We had just arrived home from a camping trip and the SUV was very dirty inside and out. Sands Chevy cleaned the SUV inside and out - even shampooed the carpets and mats :) More

Saturday service on our Corvette We visiting Del Webb Festival near Surprise on a Saturday, in anticipation of moving there from Oklahoma when we discovered we could not get the fuel We visiting Del Webb Festival near Surprise on a Saturday, in anticipation of moving there from Oklahoma when we discovered we could not get the fuel door open on our Corvette. We called Sands Chevrolet and Bryan the service rep told us to bring it right in and he would work us in to the schedule. Upon arrival, he met us and offered complimentary transportation to a nearby restaurant for us. Bryan has outstanding customer service skills. The technician found the problem and had us ready to go in about 3 hours on a very busy Saturday! Everyone we met at Sands Chevrolet were courteous, motivated and focused on providing top notch customer service. We will be having all our future service done at Sands, after we move to AZ. Thanks everyone Martin and Brenda Thomas More

Terrible Service Experience Within a month following our purchase of the Chevrolet Express Explorer Conversion Van we noticed the head liner sagging. We returned to service and Within a month following our purchase of the Chevrolet Express Explorer Conversion Van we noticed the head liner sagging. We returned to service and the first head liner was ordered. Weeks followed and I heard nothing, so, I contacted Henry. He said he'd look into what has happened. I did not hear anything, so, I called back. He said he'd call back. He did after finding out the head liner ordered went to the Glendale Sands. He then called back saying the wrong head liner was ordered. They ordered one for a regular Express Cargo Van. Finally it is said to be ready for pick up. We come to pick up our 2016 Explorer Conversion Van on I believe June 23rd. We examine the headliner and 3 trim buttons are laying on the floor. The console on the ceiling was dangerously loose. The head liner had a clearly visible wrinkle that should not have made it past the installer and certainly not past the service adviser rep. Your rep stated he'd just order another head liner for the van and this time have it installed at the Glendale Sands. We'd just have to take over to that dealership. I said I'd prefer to bring it back to Surprise and let them take it to Glendale. He said he'd talk with his boss about that. I drop my wife off and she is to drive the van home. She gets into the van and attempts to adjust the drivers side mirror, but, it is now broken. It was working when we dropped the van off to the dealer. Henry said the other mirrors work though. My wife waits for service to fix the mirror but they cannot fix it. They need to order parts. Someone from Sands brings my wife home. My wife was told Sands did not have a loaner vehicle. We have been without our Van for at least 2 weeks and have heard nothing from anyone at Sands. Will someone please advise what's happening. More

Sands in Surprise is fantastic! Bryan is the best service guy, super nice! Everyone in every department here is wonderful. I am on my 3rd vehicle purchase since this one opened and a Bryan is the best service guy, super nice! Everyone in every department here is wonderful. I am on my 3rd vehicle purchase since this one opened and am a very loyal customer. More