Sands Chevrolet - Surprise - Service Center

Met by Jake for appointment on time service as scheduled! Dropped car off for scheduled service and 3 part fuel system service. Was sent an estimate via email right away and was able to use $50.00 service co Dropped car off for scheduled service and 3 part fuel system service. Was sent an estimate via email right away and was able to use $50.00 service coupon I received in the mail. Always treated great by Jake and feel appreciated as a customer. Have used Sands for all service needs since they opened in Surprise. Also have purchased 2 new vehicles from them. Great facility and friendly staff! More

Bryan was exceptional in his treatment of us! When our car was being diagnosed for why the check engine light was on, Bryan went above and beyond and found THREE issues that were covered under our When our car was being diagnosed for why the check engine light was on, Bryan went above and beyond and found THREE issues that were covered under our extended warranty, which saved us having to pay two more deductibles!! Bryan definitely makes us feel like family!! More

Disappointed After picking up my car I heard a noise under the hood. My husband opened the hood and the cover to the air cabin filter had not been put back on and After picking up my car I heard a noise under the hood. My husband opened the hood and the cover to the air cabin filter had not been put back on and the hood was shut on it and broke it into pieces. I called the next day and spoke with a manager was told to come back in I did but the service man wasn't there that day so another gentle took my name and said it would be ordered. I called 2 days later because no one called me I spoke with my service guy and no one left him a note or anything just the broken parts on his desk. My part was finally ordered. Also a front end element was done but now my car pulls to one side horribly when it didn't do that before. Very disappointed with my service this time. Robert was always very friendly , just not happy with the final results. More

Another great experience at the service center at Sands I always feel welcome at the dealership!!! If you don't have a service writer then you need to ask for Jake Friedberg, He is the BEST!!! He always goe I always feel welcome at the dealership!!! If you don't have a service writer then you need to ask for Jake Friedberg, He is the BEST!!! He always goes the extra mile for me and my 2005 Corvette!! More

Keep me up to date as to what needed to be done Came in for oil change. Unfortunately there were some issues that need to be fixed. I always keep my cars up to date on the service, but one thing aft Came in for oil change. Unfortunately there were some issues that need to be fixed. I always keep my cars up to date on the service, but one thing after another lead to another. They replaced everything that need attention and of course it became a very expensive oil change. More

Oil change and recall update During my visit I mentioned to Jean, my service adviser, that I had a crack in my windshield and she gave me a recommendation and I was able to get a During my visit I mentioned to Jean, my service adviser, that I had a crack in my windshield and she gave me a recommendation and I was able to get a fair quote for a replacement. More

Resolved Issues Ken Ashby was very responsive to issues and solved problems in a timely manner. He knew the right people and where to go for answers. Ken Ashby was very responsive to issues and solved problems in a timely manner. He knew the right people and where to go for answers. More

service Bryan Gendrich has great customer service, from his handshake and hello to his smile and attentiveness to his customers. He always keeps us informed Bryan Gendrich has great customer service, from his handshake and hello to his smile and attentiveness to his customers. He always keeps us informed about things being done, We had to leave our vehicle. Bryan had us in a loaner right away. Thanks to everything he did for us , we were able to make our appointments on time. More

Pleasant and quick Jacob was very professional and extremely polite! Will keep going back for both my cars! Customer service the way it should be! Thanks for the great s Jacob was very professional and extremely polite! Will keep going back for both my cars! Customer service the way it should be! Thanks for the great service! More

Good Experience To date, I have nothing but good experiences with Sands. Specifically Bryan and Jean. I usually am wary of dealerships, but Sands has changed my opini To date, I have nothing but good experiences with Sands. Specifically Bryan and Jean. I usually am wary of dealerships, but Sands has changed my opinion. More