Sands Chevrolet - Surprise - Service Center

Good service, but there were definitely some flaws. I was billed for everything that I had asked for, in addition to a balance and rotate on my tires. I had only asked for a rotation. I had asked abou I was billed for everything that I had asked for, in addition to a balance and rotate on my tires. I had only asked for a rotation. I had asked about the cost of a balance and rotation, but did not want both after I had found out the cost of a balance and rotation. More

Bryan Gendrich is awesome Bryan Gendrich always takes very good care of us, even works us in to the schedule in case of mix-ups, he's personable and upfront and honest with eve Bryan Gendrich always takes very good care of us, even works us in to the schedule in case of mix-ups, he's personable and upfront and honest with everything done on our vehicles. More

Liar Liar!!! I schedule an appointment for my car to get looked at due to it shaking and cutting off randomly. My car hasn't had an issues before and I love my 201 I schedule an appointment for my car to get looked at due to it shaking and cutting off randomly. My car hasn't had an issues before and I love my 2013 Cruze LS. I came to this location right after working a 12 hour shift from work and I was planning on being here for a while. Something told me that this wasn't going to go good. when I pull in a guy greets me (ROBERT) he asked my name and for my car information I 've had schedule this appointment 3 days prior and he couldn't find my name nor the appointment, good thing I printed out the copy of my scheduled appointment and time. Next a few hours go by and I still haven't heard anything about what is going on with my car. ROBERT returns with news about my car he states that the mechanic couldn't find anything wrong with my car?? Hmm.. But ROBERT said that he'll keep the mechanic looking for the problem with my car. Another 3 hours go by I haven't seen anyone to tell me anything about my care again.. ROBERT pops up again and tells me that its my starter and fuse box??? But the parts are in California and that my car will have to stay over night perhaps a few days with them. I couldn't have my car stay for overnight nor a few days I let him know that I have a family emergency to attend to that's in another state I would need to be leave tomorrow morning after work. ROBERT walks away and states that he will talk to his mechanic and see what they can do. Now I know that I am young but one things is that I don't like being lied to nor taken advantage of. I drive a standard stick shift car not an automatic. Which would tell you that I'm kinda different girl. So then when I speak back to ROBERT I told him that I would just leave and have to wait to get my car fixed while I go take care of my family emergency. ROBERT stated that my car wouldn't make it and just trying to scare me into getting my car fixed right then and there! Ugh I got upset. Then when I'm about to pay and walk out the door ROBERT tells me that the parts that they need to fix my car are in CHANDLER, AZ and that my car will be fixed and ready by 5pm today. He first told me that they were in California and that my car would have to stay overnight and now they're in CHANDLER , AZ well chandler is not CALIFORNIA! I'm not stupid nor dumb! ROBERT was wrong for lying to me and taking advantage of me just because I'M YOUNG. Also my car is still staking and cutting off. I hardly think that they really fixed my car! I'm not a happy customer at all. More

Another pleasant visit Quality dependable service by friendly, professional staff. You worked me right in for oil change and 70000 mile service on my Silverado 2500 HD Duram Quality dependable service by friendly, professional staff. You worked me right in for oil change and 70000 mile service on my Silverado 2500 HD Duramax 4x4. The staff even provided water and lots of special attention to my K9's. Thank you for another wonderful experience. More

Service of my leased car Ken went out of his way to be sure all my needs were taking care of and when there was a small issue after the servicing of the vechicle he immediatel Ken went out of his way to be sure all my needs were taking care of and when there was a small issue after the servicing of the vechicle he immediately took care of it.GREAT !! More

Great Service I was greeted by Bryan as I pulled up to the service dept. for my appointment. He fill out the paper work and my car was immediately worked on. Ever I was greeted by Bryan as I pulled up to the service dept. for my appointment. He fill out the paper work and my car was immediately worked on. Everything I was concerned about was addressed. My car was returned to me, clean and all the serving was done. Thank you Sands Chevrolet, for having such great employee like Bryan. More

excellent. Fast Service. will stay with this dealership, for service or buying a new car. I would recommend this dealership to family and friends. Its a very n Fast Service. will stay with this dealership, for service or buying a new car. I would recommend this dealership to family and friends. Its a very nice place to wait in. More

Fast Friendly Service Oil & Filter Change took under 1 hour. I was advised of various vehicle conditions and it was explained how much longer it would be until other ite Oil & Filter Change took under 1 hour. I was advised of various vehicle conditions and it was explained how much longer it would be until other items might need attention. Very Friendly and Helpful More

Transmission flush, fluid exchange I have been coming here for service on my vehicles 15 impala and 08 silverado, Henry Smith is the guy to go to; very helpful with your needs on your v I have been coming here for service on my vehicles 15 impala and 08 silverado, Henry Smith is the guy to go to; very helpful with your needs on your vehicle, he helps you out as much as he can More

Fast and Done Right I dropped off the vehicle to get oil change and air filter done. They recommended getting fuel injector flush and top end decarb done. They had it fin I dropped off the vehicle to get oil change and air filter done. They recommended getting fuel injector flush and top end decarb done. They had it finished within an hour and half after I had dropped it off. The work was done fast and done right. The truck is running so much better know and fuel economy has increased. More