Sands Chrysler Jeep Dodge RAM - Service Center

I feel it is necessary to respond to a less than adequate customer service experiences recently with your service department at Sands Chrysler Jeep Dodge Ram located in Quakertown at 501 N West End Blvd. customer service experiences recently with your service department at Sands Chrysler Jeep Dodge Ram located in Quakertown at 501 N West End Blvd. I too my 2021 Jeep Cherokee Laredo in for Inspection on 01/04/2025. Recommendations for repairs were sent for over $2000.00 including: Concerned I reached out to Lexi. When I voiced my concern her reply was to just confirm. My reply was my apprehension since I just purchased the vehicle in November 2023. Reviewing the list of recommendation found some were 30,000 mile maintenance. I stressed my concern that none of this was completed with the sale of the vehicle which was over 28,000 at time of purchase. Lexi went into the history to confirm none of this was completed. Since I drive less then 5,000 a year going through each item it was determined several of these were not necessary. I pick up my vehicle late Saturday morning on 01/04/25. Drove the car for over 2 hours (30 minute since drive home) and was disturbed that the start/stop feature was not engaging. I called within 3 hours to address my concern. When I called and asked to speak to Lexi I was placed on hold for over 10 minutes for someone to come back and advised me to they spoke to her and to continue to drive the car and if it doesn’t engage to bring the car back on Monday. I thought is strange I was not able to speak to the service advisor who handled the service. I made sure I asked the person I was speaking to to place a notation on my account. I drove the care for four day (Saturday 1/4/25-Tuesday 1/8/24). When the start/stop feature was still not engaging I called back the service. On 1/8/24 I spoke to Kenny. He advised that during the inspection process they need to leave the vehicle on which probably drained the battery under the 80% charge needed to engage the start/stop feature. It was explained I drive the vehicle loess than 15 miles a day and no more than 15 minutes at a time. Kenny advised this may not be enough to recharge the battery enough to reengage the start/stop feature. I explained I was traveling to Philadelphia on Saturday 1/11/25 traveling more and an hour in each direction. Kenny advised this should be enough recharge the batter to an appropriate level and advised if the start/stop feature was still not working afterwards to bring the vehicle in. He proactively established and tentative appointment for Monday 1/10/25. I returned my vehicle to service when the feature still was not working. On 1/10/25 around 10:30am I reached out to service for an update. When I called I spoke to Amy who advised Kenny called out sick that day, but she would be happy to assist. I explained the situation, stressed my concern, and explained I was not expecting a bill for a follow up visit. Amy advised my vehicle was not taken into service yet but would be going in very soon and stated she would call me. Four hours later I reached out to obtain status during my lunch. On my first outreach Carla picked up the phone and asked if I could hold. She came back 2 minutes later to inform me Amy was not as the service desk and could I continue to hold. I was place on hold for another 8 minutes and my call was placed into a voicemail. I disconnected the call. After waiting about five minutes for a callback I made a second attempt to reach Amy. With this call Lexi picked up the line and I asked to speak to Amy. I was placed on hold for 6 minutes and once again transferred to a voicemail. Twenty-five minutes was spent attempting to reach a service advisor and I spent less than 2 minutes on the phone with an actual person. This is not customer friendly. Finally, a callback occurred at 3:37pm, but not from Amy. Danny, I was under impression service technician working on vehicle, called to update me on the vehicle. He advised me inspection had nothing to do with the battery drainage but stated it was the cold weat More

Dustin was very helpful and knowledgeable. It was a pleasant experience, and we are very happy with the purchase. The price was very competitive too. It was a pleasant experience, and we are very happy with the purchase. The price was very competitive too. More

Great Service, picked up our promaster as scheduled. They got it back to us very quick. With this pick up service we will buy all our new vehicles at Sands. Thanks so much. They got it back to us very quick. With this pick up service we will buy all our new vehicles at Sands. Thanks so much. More

Great dealership to work with—-Great communication with customers and very knowledgeable staff—would recommend to everybody customers and very knowledgeable staff—would recommend to everybody More

My car was kept for (2) days and it took til 3pm the second day to tell me “they could not duplicate the issue” which is nonsense, so then they “forced” the Jeep to have the error and then came back wit second day to tell me “they could not duplicate the issue” which is nonsense, so then they “forced” the Jeep to have the error and then came back with an estimate of $934 to replace both batteries, assuming that would resolve the issue. After arguing the cost (as I googled lower parts costs while on the phone) I refused the service, but was charged $200 for YOUR time, with no regard for my inconvenience. I then took the vehicle to another battery shop this morning, for them to discover that my primary battery tested GOOD and there is NO auxiliary battery in my car. I have been bringing my jeep to your service dept for 2.5 years and was contemplating the purchase of a new jeep, but that is now changed. More

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Very disappointed. They are supposed to have express oil changes. I stopped in around 11:15 on a Friday and was told it would be over a 2 hour wait and would I like t They are supposed to have express oil changes. I stopped in around 11:15 on a Friday and was told it would be over a 2 hour wait and would I like to make an appointment for 2:00 which I did. When I got there at 2:00 I was told again it would be at least a two hour wait. I had to leave because I was scheduled to work that evening. Made an appointment for Monday. Was an extra trip . Not happy with this dealership. Never had this type issue when I bought a car from Bergey's More

Everyone went out of their so I can have the upmost service, great team effort to get approval from my car service contract service, great team effort to get approval from my car service contract More

Amy and the entire service team have been refreshingly professional and friendly. This has been my first experience with Sands service and I couldn't be more impressed. professional and friendly. This has been my first experience with Sands service and I couldn't be more impressed. More

Very helpful and customer focused. Kept me updated and informed about all services needed and completed. Done well and quickly. Kept me updated and informed about all services needed and completed. Done well and quickly. More