Sansone Mazda

got a quote from truecar.com for a new 2013 Mazda 3 from this dealer. The offer came from Alicia. Then spoke with an employee called Keisha at least 3 times over the phone. Told her CLEARLY I need standard this dealer. The offer came from Alicia. Then spoke with an employee called Keisha at least 3 times over the phone. Told her CLEARLY I need standard options, manufacturer installed, no extras. She confirmed: the quote is firm plus there will be a NJ sales tax plus plate change ($150) and document fee ($379) for a liquid silver or dolphin grey color. The document fee is 'negotiable' but I would need to negotiate in person. Fine. Drove to the dealership, Keisha not there. A different guy assigned to me offered me dolphin grey, 'the only color for that price'. I saw him jumping the car, bc it has been on the lot for a while and the battery gave out. I asked if they could honor the liquid silver color commitment - no they wouldn't, because 'the msrp price would be $19,170 instead of $17,495 for dolphin great (really, $1,700 premium for a different color?)'. After the test drive, I said would like to pay and asked to give me the total price. The guy comes back to me with a price that is $3,600 more then Keisha's 3-times promised price and written quote. They stuffed the quote with bogus 'dealer-installed' options such as paint protection. I protested and said they need to honor the quote. The General Manager came, and asked me sarcastically if I wanted them to remove the dealer installed options. Total all-in price they gave me with taxes, bogus options and reversal of rebates was $19,780. Alicia's/ Keisha's quote was $16,185 (with $379 fee being 'negotiable'). What are these guys smoking? Do they really think that their buyers want the new car so much as to overpay $3,600+ to an unethical dealer, all because we drove 2o miles to the dealership. Do not buy from them. Walk away. This dealer is unethical, does not honor their prices, and stuff unsuspecting buyers with expensive and unnecessary dealer options. If you are reading this, dealer, I will describe my experience in every other online dealer review I can find. Today, to survive in business, you need to preserve and nourish your reputation, and you don't. You will not survive on recurring scam. More

I went to Sansone Mazda to see what they offer on a new lease. I already had a lease with them that had 7 months left, and was really there to browse around. The salesman FRANK LAURENCE, came with a high o lease. I already had a lease with them that had 7 months left, and was really there to browse around. The salesman FRANK LAURENCE, came with a high offer at first. I advised him that I was not in a rush to lease a new car as I still had 7 months left on my lease and MADE IT CLEAR THAT I DONT WANT TO SPEND A DIME GETTiNG OUT OF MY LEASE. He came back and said the owner recognizes you (talking about Dean Sansone), funny as I never saw him in my life before. He then said I can get you out of your current lease and into a new Mazada 3, and we will make the remaining payments for you. I asked again does that mean I wont owe nothing on my old car? He said yes as long as you get another Mazda there wont be a problem. Thats when the samming began. Thye told me that they are sending the car right to Chase! I should have known this dealership is fishy as the 1st time I leased these people ilegally registered the car on my mothers name (WHO WAS NOT ON THE LEASE), they said "This is Jersey you can do whatever you want", I said ok as I had no prior knowledge of the law. After leasing the vehicle I get a bill from the bank. I call to see why I owe them money they say its because I terminated the lease early amd the car sold at auction for less than the car is worth. I CALL THE DEALERSHIP AND TALK TO Manager MARK, he tells me he will have to talk to Manager JOHN BELLAS and will call me back, 3 weeks go by no call back. I call and speak to JOHN BELLAS who claims he never heard from MARK. He says he will call me back. 2 Weeks go by and I am still waiting. I call Chase and tell them to send me a bill of sale from the auction. They tell me that DEAN SANSONE SOLD THE CAR. THE SAME PEOPLE WHO SAID THEY ARE SENDING THE CAR RIGHT BACK TO CHASE! I call Dean SANSONE AND THE NO ANSWER AFTER LEAVING 3 MESSAGES. I call again and the operator asks me for my name. I tell her Eddie, she says whats your last name. I say why dos it matter? SHE ADMITS " I MUST SCREEN DEANS CALLS! Its been 2 months and still no call back. Just do a Google search on DEAN SANSONE, There is a RIPPOFF REPORT, that makes it all clear. DONT DO BUSINESS WITH THESE SCAMMERS. BBB is being notified EDWARD MIKHLI More

I purchased two cars from Sal within a week's time since we enjoyed our buying experience with Sal so much. Sal takes a no-pressure sales approach that is very hard to find with used car salesmen, whi since we enjoyed our buying experience with Sal so much. Sal takes a no-pressure sales approach that is very hard to find with used car salesmen, which I consider to be a MAJOR plus! In addition, his professionalism and integrity led us back to buy a Honda one week after we bought a Subaru from this dealership. They offer a great range of prices and models for any budget, and even though we were buying on the lower end of the spectrum, Sal still treated us with great respect. Susan was also an amazingly efficient and friendly finance manager. It was a pleasure to work with both of them. Would definitely recommend! More

I purchased a 2012 Hyundai Sonato 2.0T. The car was waiting for me when I arrived and the transaction was easy and hassle free. Thank you to John Bellas, Charles Smith, and the finance guy Gean Trakte waiting for me when I arrived and the transaction was easy and hassle free. Thank you to John Bellas, Charles Smith, and the finance guy Gean Traktenberg were excellent! Thank you to all, I love my car! More

it started with mr jim jones sold my son a car and he waas so pleased that he brought us to look at the mazda cx9. mr.jones was so nice.he so l d us a 2012 mazda cx9 the staff was so nice the manerger waas so pleased that he brought us to look at the mazda cx9. mr.jones was so nice.he so l d us a 2012 mazda cx9 the staff was so nice the manerger was greaaaat as was the finace officer gene i will recommened you forever.thank you all sincerly mr.raymond moe and family More

Let's be honest, there's only one experience worse than getting a root canal, that's buying a car from any dealership! I've purchased three vehicles from Sansone, the most recent a 2013 Mazda 6 worse than getting a root canal, that's buying a car from any dealership! I've purchased three vehicles from Sansone, the most recent a 2013 Mazda 6 i Sport. My experience was very similar to another reviewer Stevenbrin, only difference is that I actually made a purchase from Sansone. Our salesman, Jim Jones was great! He was the first to greet us and was very pleasant throughout the whole experience, including the test drive and price negotiation. Mr Jones is experienced and knows the business. As previously stated, my experience was similar to reviewer Stevenbrin, whereas the "guaranteed" internet price quoted to us, turned out to be way off the mark, as the vehicle included "extras" that we were not looking for, but were already included in the sticker price. We made our next best offer for the vehicle, and after some back and forth with Mr Jones and his managers, we came to an agreement on a very reasonable price. The car was nicely prepped and after meeting with their wonderful financial expert Susan,we drove away the same day with a great deal! More

I initially wrote the review below but the dealership has sincerely tried to correct what they say was a mistake. I e-mailed Mr. Salsido, the VP of the dealership about the incident and received a call from sincerely tried to correct what they say was a mistake. I e-mailed Mr. Salsido, the VP of the dealership about the incident and received a call from him within a day. He apologized and said he would look into it and have someone contact me about the pricing. The next day I heard from Alicia Alonso who was a pleasure to work with. Alicia apologized for the on-line error and gave me aggressive pricing including, without charge, the tire nitrogen and pinstriping and assuring me I do not have to purchase the other non-desired options. I liked the pricing and since they only had three cars left of what I wanted I gave them a refundable deposit over the phone and was going to the dealership three days later to buy the car. My wife and I then decided not to purchase the car after all and Alicia was great in refunding the deposit without any kind of hassle. When I decide to buy a car again and it is a Mazda I will definitely contact Sansone but would only work with Alicia in the internet division. In summary the experience did not start off well but I feel Mr. Salsido and Alicia were very professional in dealing with the incident which is why I changed my rating to good. If I did not have the initial experience with Dean I would probably have rated them a 5. If you are to consider purchasing a Mazda I would recommend contacting Alicia and Marisa in the internet division and work through them. Sansone gave me a firm price quote over the phone and by e-mail and then tried to charge me $3000+ more than what I was quoted after I got there. I received very aggressive pricing on-line from Buyer's Edge, which is run through TrueCar for a 2012 AWD CX-9 touring with moon roof and tailgate lift for $26,432 plus $349 doc fee, tax and registration. I then spoke with Marisa who followed up on my request and promised me the price is valid and the only fees I would pay are the $349 doc, tax and registration. That there are no other fees like window etching. She even looked the car up in her inventory to confirm and gave me an e-mail confirmation as well. I also had looked the car up on Sansone's website and it showed a MSRP of $36,702 not indicating any other options. Marisa told me that when I came in to ask for Dean, her manager, and he would write up the paperwork at that price. When I went in Dean gave me to a sales rep, Ken, who was very nice and showed me the car and took me on a test drive. He then gave me pricing that was about $13,000 more than what I was quoted. I showed him the pricing certificate and confirmation e-mail and he came back with the promised price plus over $3000 in required options including window etching, tire nitrogen, pinstriping and 3-year dent warranty. I then again reiterated my conversation with Marissa and the e-mail and he went to get John, not Dean. I explained the situation to John and he went to talk to his manager and then came back and would not honor their deal, saying they can not sell it at that price, pretty much pulling a combination of bait and switch and false advertising. Dean did not even give me the respect and courtesy to come over to speak with me. So I wasted three hours plus 45 minute driving time each way for them to try to rip me off. I do not recommend buying a car from Sansone. More

I was referred to the Sansone Auto mall by a friend,Don,after losing my cars to Hurricane Sandy. Don had stated he had a very positive experience when he had purchased a new car previously at Sa friend,Don,after losing my cars to Hurricane Sandy. Don had stated he had a very positive experience when he had purchased a new car previously at Sansone.After arriving at the dealership and meeting the General Manager Dean,who was very friendly and cordial, I was assigned to a salesman named Chris C. After explaining what I was looking for in a used car, Chris took me on a complete tour of the facility from sales to service. We then started the search for a car for my son and I. After checking the inventory and understanding what my son Ryan was looking for in a vehicle, Chris was able to locate a CX-7 for my son. After going over the car,its options and a test ride,my son decided this car was exactly what he was looking for. Now the tough part,the price.After a bit of give and take we were able to settle on a price. Now the tough part, findig a car for me. After searching thru the inventory, I decided on a Jeep Compass. After doing the paperwork with Susan Viegas, who was tremendous, my wife voiced her opinion and well I'm not driving a Compass. After explaining to Dean and Chris on what had occurred the search was back on. Dean never hesitated, he said it was important that my wife and I was happy with our choice on a car. I then selected a mazda5, it handled the road great and had all the options I needed. After taking the car home I realized there was one problem, I had told the saleaman I wanted an all wheel drive vehicle, this one was a two wheel drive. Thank God for there 48 hour return policy. I headed back to the auto mall the next day and to my surprise no hassles, just laughs and understanding. Finally I settled on a Nissan Murano. Poor Susan Viegas, she had gone thru the paperwork process three times and always with a smile and a kind word. My sons car needed alittle work done and Chris helped set up the appointment. I believe my son dealt with a service manager named John who was very helpful. I would definitely recommend Sansone Auto Mall. Dont believe all the negative reviews, go and form your own opinion. More

Rich is a great sales person. I just got into a car accident and im a student so i needed a car right away. As soon as i visited the mazda dealer i knew i wanted a Mazda 3 but I was concerned about th accident and im a student so i needed a car right away. As soon as i visited the mazda dealer i knew i wanted a Mazda 3 but I was concerned about the safety of the car. Rich fully explained the futures of the mazda 3 which convinced me even more to purchase the car. He is a great and extremely friendly person and i will definitely recommend this dealer to people. More