Santa Cruz Toyota

Worst place for car repairs. I spent over $4000 in repair work THEY said I needed. My car doesn't run any different than it did when I took it in. They have had it 2 month & I ge I spent over $4000 in repair work THEY said I needed. My car doesn't run any different than it did when I took it in. They have had it 2 month & I get it back today, my car is trashed. My seat panels were taken off, I have no idea why, but I can't get the passenger panel back on right. I am so upset, shaking & crying. I have never felt so screwed over by a company!!! More

No one likes to be upsold for maintenance parts that should have been previously replaced. should have been previously replaced. More

I bought a certified used Tacoma from these guys. Everything seemed to work out fine except for a couple things. There were dents that they agreed to fix that were not repaired well and I was not in Everything seemed to work out fine except for a couple things. There were dents that they agreed to fix that were not repaired well and I was not in a position to demand they redo those repairs. AND they NEVER informed me that the truck was bought at Auction from North Carolina, so I was not buying an original California vehicle! So the premium price for a CA originating vehicle was not justified. Seems like that should be stated clearly in the paperwork. Then, when they delivered the vehicle it had somehow not been weighed? Properly so we had to go to get it weighed fsfr. Some things to look out for if you decide to shop here. More

After the last 30,000 mile service for my car is emitting gas fumes. It has never done that before. gas fumes. It has never done that before. More

I honestly wish I could give this dealership a big fat ZERO! Completely dishonest and extremely unprofessional. I bought a “certified used vehicle “ which started giving me problems not much longer after ZERO! Completely dishonest and extremely unprofessional. I bought a “certified used vehicle “ which started giving me problems not much longer after purchasing. My driver door started making a clicking weird sound and when I took it in for service they first off wanted to charge me for something that they had to fix, then the tech stated that it seems like the car has been in an accident before , when I have never since I bought the car been in an accident. It seems like the framework is off in the car and I’m pretty sure they hid the fact that the has been in an accident since my hood won’t completely close and its uneven , we mentioned it to them and they refused to fix it!! They have been awful to deal with from day one. Please avoid at all costs. More

Wow, Finance bait-and-switch at its worst. "Santa Cruz Toyota: home of the $450 oil change". If you want to be made to feel a fool, then go ahead and buy from these people. To be clear, I' "Santa Cruz Toyota: home of the $450 oil change". If you want to be made to feel a fool, then go ahead and buy from these people. To be clear, I'm happy with the used truck I bought, and even my (limited) experience with their Service department, but the Finance guy (Alex) downright lied to me when he sold me a "prepaid" service package, ensuring me that my upcoming 60,000 mile maintenance would be covered. Well, I only discovered that what he sold me was "oil changes and fluids" when I drove an hour to get there for the 60,000 mile work. By the time they "refunded" me the package, they had pro-rated it and the one (!) oil change they had done for me so far wound up costing me $450! I'm not happy, and won't be back. I'll be taking my truck to a local service business closer to home from here out. And I will not be buying from them again. I should have known better. And they've left me feeling like a fool. Don't buy anything those clowns in the time-wasting Finance "close" offer you. I thought buying a used vehicle and some maintenance from the dealer would be a safer way to go, but if you go this route, beware. More

My experience has been less than average. They have no stock. They say I'm on their waitlist, but I never receive an update. I expect a better response to a buyer willing to spend alot of mon They have no stock. They say I'm on their waitlist, but I never receive an update. I expect a better response to a buyer willing to spend alot of money on a Toyota SUV. I really have'nt worked with anyone yet. I'm still looking for a 2023 SR5 4wd. More

Terrible customer service in the parts department. I called early this morning was out on hold twice and never got an answer. Called in now around 4pm and spoke to a guy named Manuel who was really ru I called early this morning was out on hold twice and never got an answer. Called in now around 4pm and spoke to a guy named Manuel who was really rude with an attitude. I was looking to have spare keys made and he was rude when he asked for the Vin and asking why I needed spare keys. And I said I need extra keys for if the keys get locked in the car someone can come open it. He looked up the Vin and said the keys were $38 each and it's a few days to get them ordered and they also have a programming fee and every car is different it could be $100-$200. So I said $100?! Nevermind I'll go to salinas since they are only $30 and overnight to order and he hung up the phone! HUNG UP ON ME!? Like who does that and doesn't offer to look into that or see if there is a better price available or something? Super rude would give the place 0 stars if I could. Thumbs down to Manuel More