Santa Cruz Toyota

It took them 4 hours to tell me they couldn't fix a simple nail in my tire and I'd have to buy a new one, then told me it would be ready when I got there, then when I told them I wanted my old tire (wh simple nail in my tire and I'd have to buy a new one, then told me it would be ready when I got there, then when I told them I wanted my old tire (which they clearly did not expect to hear), it took them 45 more minutes to produce it - never got the nail like I'd asked for. It seems obvious that someone doesn't want to do their job. Management should refund my expense. This was the worst experience I've had at a Toyota dealership. More

Not blaming the folks that work there but management- if I have to leave my car for a simple oil change for 4 hours after making an appointment a week ahead somebody doesn’t know what they are doing- it’s g I have to leave my car for a simple oil change for 4 hours after making an appointment a week ahead somebody doesn’t know what they are doing- it’s gone from bad to worse - why bother if you can’t even do a simple thing like that in a timely manner. More

Not at all what it once was. Now lackluster, confusing, and not interested in keeping or building genuine relationships. Not a very passionate Toyota dealership. and not interested in keeping or building genuine relationships. Not a very passionate Toyota dealership. More

Their service department is actually worse than their sales department. When I brought my car in for a warranty problem, they told me I didn't know what I was talking about and my car doesn't have any pr sales department. When I brought my car in for a warranty problem, they told me I didn't know what I was talking about and my car doesn't have any problems. I have a RAV4 that has known gas tank issues. The service guy refused to document my issue and the sales manager didn't return my 3 phone call. Service guy told me my gas tank was 4 gallons smaller than it actually is which is why he claimed I didn't have any problems. We went to showroom floor to look at another new vehicle's Maroni sticker and he finally admitted I was correct. Scary when I know more about the vehicle than a service tech. More

I was able to call and get a refund on the Theft Deterrent fee device since I feel like I didn't need it. I was under the impression that it was an alarm, but it is just a sticker. They agreed to se Deterrent fee device since I feel like I didn't need it. I was under the impression that it was an alarm, but it is just a sticker. They agreed to send a refund to me. More

Nightmare Bought a certified used car and traded in my old one. After completing all the paperwork and driving off the lot I received a letter stating I had to Bought a certified used car and traded in my old one. After completing all the paperwork and driving off the lot I received a letter stating I had to return the car immediately. Turns out they entered the wrong social security number and everything was fine. A few weeks later noticed that they still had not paid off my trade in and I was still scheduled to make payments on a car that was not in my possession and that I officially traded in to the dealership. Not sure who's dropping the ball over there but very stressful experience overall. More

Terrible terrible terrible. Can’t believe how I was treated lied to and taken advantage of. I will never do business with a dealership that treats there customers like they are trash. From management t treated lied to and taken advantage of. I will never do business with a dealership that treats there customers like they are trash. From management to salesman rude uneducated and unprofessional do yourself a favor and don’t waist your time or money here More