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Santa Cruz Toyota

Capitola, CA

2.2
84 Reviews

4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 84 reviews

July 27, 2021

It took them 4 hours to tell me they couldn't fix a simple nail in my tire and I'd have to buy a new one, then told me it would be ready when I got there, then when I told them I wanted my old tire (wh More

by lillygorilly
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
No
Employees Worked With
Dave Rotter
June 15, 2021

Not blaming the folks that work there but management- if I have to leave my car for a simple oil change for 4 hours after making an appointment a week ahead somebody doesn’t know what they are doing- it’s g More

by NXH7000
Customer Service
Quality of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Bandy
April 10, 2021

Not at all what it once was. Now lackluster, confusing, and not interested in keeping or building genuine relationships. Not a very passionate Toyota dealership. More

by Bdtails
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
No
Employees Worked With
Ryan
March 04, 2021

Their service department is actually worse than their sales department. When I brought my car in for a warranty problem, they told me I didn't know what I was talking about and my car doesn't have any pr More

by Sally Smith
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
No
Employees Worked With
Craig Bandy
February 01, 2021

I was able to call and get a refund on the Theft Deterrent fee device since I feel like I didn't need it. I was under the impression that it was an alarm, but it is just a sticker. They agreed to se More

by bayarealiving
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
Yes
Employees Worked With
Adam
June 11, 2020

Nightmare Bought a certified used car and traded in my old one. After completing all the paperwork and driving off the lot I received a letter stating I had to More

by wbgrant
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
No
Employees Worked With
Marco and Bill in Financing
April 29, 2020

Terrible terrible terrible. Can’t believe how I was treated lied to and taken advantage of. I will never do business with a dealership that treats there customers like they are trash. From management t More

by Geoff
Recommend Dealer
No
Employees Worked With
Simon Bachir Chris Meyer
September 28, 2019

My 10,000 mile checkup My service representative was friendly and quite responsive to my situation. He quickly helped me to understand what services I was to have on my auto More

by 14275jg
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
Yes
Employees Worked With
Bryon in Service
Sep 30, 2019 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review! We are so pleased to hear that our team provided you with the service you deserved, and we appreciated the chance to earn your business. Our team looks forward to working with you again!

September 16, 2019

Really Saved My LIfe!!! Your staff really helped me, in a time a great stress. I was on my way to an important meeting with a surgeon, about 60 miles away, in two hours, and More

by JBW
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
Yes
Employees Worked With
Brian
Sep 16, 2019 -

Santa Cruz Toyota responded

Thank you for this wonderful review. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com

August 17, 2019

Excellent service advisor Andrea was very professional, friendly, Service appt was quick yet efficient, great communication. My 4 runner was sparkling clean when I left. Thank More

by 4 runner Gal
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
Yes
Employees Worked With
Felipe the Porter was great too!
Sep 16, 2019 -

Santa Cruz Toyota responded

It's great to know that Andrea provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle, please let us know! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com

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