The most horrifying experience I've ever had with a dealership! The salesmen, including the sales management at Santa Cruz Toyota are a strong-arming, manipulative, and threatening gang of xxxxx! Particularly ****CHRISTOPHER SKOG**** SALES MANAGER AT CAPITOLA. Once I was brought in by the person who showed me a few cars, I sat down with a salesman who was from New York (I will need to get his name), who basically said I was wasting his time when I said I didn't want to pay the amount presented for a 2016 Nissan Sentra with about 85K miles on it. They tried to get almost $17 THOUSAND dollars from me!!! A few of his exact words were, "Why did you look at a car you couldn't afford!?" I requested another sales person who managed to move numbers around on the sales sheet to make it seem like I was getting a good deal and he refused to stay focused on the overall cost, by always bringing my attention back to the monthly payment. He kept intimidated me softly until I agreed to buy the car. When I went in to see the finance manager he promised me a specific interest rate if I would purchase a warranty on the car and he lied to me by stating that he received no commission for purchased warrantees (I later found out from SKOG that the finance person did indeed received commissions). I asked the finance person if the low rate he was offering me would remain the same if I didn't buy the warranty and he said yes. After hearing him out on the warranty offer, I declined it, and he pushed my rate back up, lying that he never said it would stay the same. When I got home and took a better look at the contract with less pressure, I realized that they lied to me about the bottom line cost of the vehicle and that I agreed to way more than the car was worth... The next day, I went back to SCT and tried to get my money back... That's when I encountered ****CHRISTOPHER SKOG**** SALES MANAGER AT CAPITOLA. He scared me!!! It looked like he was boiling over as he conceded to my requests to drop the price. I got confused because there was more money manipulating by SKOG and I agreed for the SECOND time to keep the car, because I felt less tortured if I just dealt with the mistake I made by not being able to stand up to this team of xxxxx, and kept the car. Once I got the car home, the door handle broke, there was a knocking sound every time I would accelerate and decelerate, ALL of the door and window stripping started coming off, and the brakes were squeaking. I tried to get the issues handled through SCT maintenance department which was a total joke and hours of wasted time. That's when I decided to take the card back and do whatever it took to get my money back, even if it meant protesting with signs outside of their offices, which I was prepared to do. Here comes ****CHRISTOPHER SKOG**** SALES MANAGER AT CAPITOLA again! After going rounds with him (hopefully I'll find time to come back to this review with more details on this last interaction with SKOG), and him turning all shades of red again, he reluctantly and upsettingly agreed to return my money. So there I was, needing for SCT to help me get home because they kept my trade-in, and I had to empty the car and load everything into the SCT taxi van. I was finally home, but without transportation to get me around and back and forth to work, but I was just glad I made it out alive. In conclusion, after having 6+ inquiries on my credit report by Santa Cruz Toyota from this ordeal, upper management refused to give me a letter to forward to Experian to get the inquiries off my record (Experian said SCT had the ability to remove the inquiries since I never purchased the car)... So now, I have to wait 25 months until the inquiries drop from my record. I will NEVER go back to SCT to buy a car and I will tell EVERYONE I come in contact with who is shopping for a vehicle to dodge SCT with all their might! Believe me... I will get the word out! My nickname isn't Miss Networker for no reason. Once I submit this review, I am promptly going to post it on YELP and any and ALL other review formats I can find. PLEASE THINK 5 TIMES BEFORE BUYING A CAR FROM SANTA CRUZ TOYOTA IN CAPITOLA. YOU HAVE BEEN FOREWORNED.