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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,757 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,757 reviews

October 16, 2026

Lea is very knowledgeable and she explained everything that was to be done on my automobile and the cost! I was very impressed with her professionalism! More

by sreynolds38
Recommend Dealer
Yes
Employees Worked With
Lea Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Clarke
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October 16, 2026

He helped me the entire time and was very kind; he deserves 5 stars. Thank you so much for the service he provided that day. More

by martha_loyo
Recommend Dealer
Yes
Employees Worked With
Jacob Hunter
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October 15, 2026

Great except for the Manufacturer's recall took a lot longer than I anticipated. But Giselle explained that appropriately when I dropped my 2025 Camry off for its service. More

by steveblacks
Recommend Dealer
Yes
Employees Worked With
Giselle Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giselle Aviles
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Oct 15, 2026 -

Santa Cruz Toyota responded

Knowing that Giselle’s clear explanation of the recall timeline helped you is rewarding. We apologize for the extended wait and appreciate you trusting our service department with your 2025 Camry.

October 15, 2026

Customer focused. Good to great communication skills. Great waiting room, customer lobby. Really nice people! More

by rboothemail
Recommend Dealer
Yes
Employees Worked With
Mike in Service.
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Oct 15, 2026 -

Santa Cruz Toyota responded

Your RAV4 Hybrid is in great hands. Hearing that our customer focused approach, clear communication, and comfortable lobby resonated with you means a great deal to our service team.

October 15, 2026

Excellent The experience was excellent! Everyone treated me kindly with respect and no high pressure for additional service More

by danerobbins
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Garcia
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Oct 15, 2026 -

Santa Cruz Toyota responded

Knowing the service on your Toyota 4Runner felt respectful and free of pressure is truly rewarding. Your feedback about our no-pressure approach means a lot to our service team.

October 15, 2026

Mark was great to work with. However the prices being so high have made me decide to start changing my own oil. More

by wyogarcia08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter Jacob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Maciel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kylie Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 15, 2026

Super crowded, and shuttle drivers are really fast and changing directions often, The service I was supposed to get was maintenance service and they never reset the computer so I have that on the scre More

by jmac1881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Norton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
October 15, 2026

Mikell was super helpful, stayed in touch with me, and told me exactly what was going on in the process. My only question is why parts weren’t ordered ahead of time for this recall when I scheduled the se More

by Rbb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
October 14, 2026

It was a Sunday still got me in and finished my car getting inspected for the maintenance. Mark is very professional very helpful and getting my car inspected and getting me back on the road appreciate More

by mysticthoughts78
Recommend Dealer
Yes
Employees Worked With
Mark Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schultz
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Oct 15, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

October 14, 2026

Service associate was professional, & went above & beyond for what was needed for my vehicle. More

by sara.sikich
Recommend Dealer
Yes
Employees Worked With
Kyle Trudell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Trudell
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Oct 14, 2026 -

Santa Cruz Toyota responded

Your kind words about our associate’s professionalism and willingness to go the extra mile reflect our service team’s dedication. Knowing that we went above and beyond to address your Highlander Hybrid’s needs is truly rewarding.

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