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Santa Cruz Toyota

Capitola, CA

2.3
90 Reviews

4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 90 reviews

May 01, 2024

Max was very knowledgeable and easy to work with! He made our experience enjoyable! Thanks Max! More

by Heather
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max, Craig Bandy
May 01, 2024 -

Santa Cruz Toyota responded

We appreciate the outstanding review and your business! Our team is always here to help, and we hope to see you again!

April 13, 2024

Worst place for car repairs. I spent over $4000 in repair work THEY said I needed. My car doesn't run any different than it did when I took it in. They have had it 2 month & I ge More

by mslisabelle99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Hardy
January 20, 2024

No one likes to be upsold for maintenance parts that should have been previously replaced. More

by Practicality Plus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Hardy
December 05, 2023

I bought a certified used Tacoma from these guys. Everything seemed to work out fine except for a couple things. There were dents that they agreed to fix that were not repaired well and I was not in More

by SiennaCorona
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam Kirkpatrick
November 23, 2023

After the last 30,000 mile service for my car is emitting gas fumes. It has never done that before. More

by bawright
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Mike. I did not work with Craig....therefore one star since I was forced to do that., Craig Bandy
November 19, 2023

I honestly wish I could give this dealership a big fat ZERO! Completely dishonest and extremely unprofessional. I bought a “certified used vehicle “ which started giving me problems not much longer after More

by mayramontejano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Bandy
April 13, 2023

Wow, Finance bait-and-switch at its worst. "Santa Cruz Toyota: home of the $450 oil change". If you want to be made to feel a fool, then go ahead and buy from these people. To be clear, I' More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex in Finance
March 09, 2023

My experience has been less than average. They have no stock. They say I'm on their waitlist, but I never receive an update. I expect a better response to a buyer willing to spend alot of mon More

by sshammack
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Craig Bandy
December 20, 2022

Derek is superior at explaining the car to me and clearly answered my questions. Their finance person was extremely helpful in giving me the finance picture. These men were polite and did not pressure me i More

by prwilliams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
Dec 21, 2022 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review! Our team truly enjoyed working with you, and we wish you many happy, safe miles. Come back and see us!

October 11, 2022

Terrible customer service in the parts department. I called early this morning was out on hold twice and never got an answer. Called in now around 4pm and spoke to a guy named Manuel who was really ru More

by Discouraged-not a customer now
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manual -parts department
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