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Santa Cruz Toyota

Capitola, CA

2.1
84 Reviews

4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 84 reviews

April 13, 2023

Wow, Finance bait-and-switch at its worst. "Santa Cruz Toyota: home of the $450 oil change". If you want to be made to feel a fool, then go ahead and buy from these people. To be clear, I' More

by Scott
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex in Finance
March 09, 2023

My experience has been less than average. They have no stock. They say I'm on their waitlist, but I never receive an update. I expect a better response to a buyer willing to spend alot of mon More

by sshammack
Price Transparency
Recommend Dealer
No
Employees Worked With
Craig Bandy
December 20, 2022

Derek is superior at explaining the car to me and clearly answered my questions. Their finance person was extremely helpful in giving me the finance picture. These men were polite and did not pressure me i More

by prwilliams
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
Dec 21, 2022 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review! Our team truly enjoyed working with you, and we wish you many happy, safe miles. Come back and see us!

October 11, 2022

Terrible customer service in the parts department. I called early this morning was out on hold twice and never got an answer. Called in now around 4pm and spoke to a guy named Manuel who was really ru More

by Discouraged-not a customer now
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Manual -parts department
June 19, 2022

I have to calm down a little bit to write this review for my experience in this dealer. I was interested a car in this dealer. A person served me nicely and friendly though asking some specific but cross More

by Davis
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tom Reilly
Jun 22, 2022 -

Santa Cruz Toyota responded

Hi Davis, thank you for taking the time to bring this to our attention. Please know that here at Santa Cruz Toyota, we aim to provide the best possible experience for our customers, and we can assure you this isn’t how we want anyone to feel when they leave or the level of service we expect from our team. We do apologize and would be happy to discuss this further. Please reach out at your earliest convenience. - Jeff Hodge- Owner, at 831-462-4200 or jhodge@santacruztoyota.com

February 15, 2022

That was the first time I bought a car from a woman, my salesperson, Robin, was an expert in teaching about all of the safety technology. She was so patient and helpful More

by carol
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
November 14, 2021

Miserable. This dealership represents everything that is dirty and gross about buying a used car. They do hard sales, crazy time wasting delays and more crap. Just a little insight on today. They took my ke More

by designbyrecroom
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Sales closer. Not Tristan but closer after Tristan
October 22, 2021

Set up an appointment to have my 2021 Prius prime have its 5000-mile checkup. The appointment was at 10:15 AM and requested a pick up at 12 noon. I called the dealership at 1 PM to find out what was going More

by hitmanherb
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
David Rotter
September 30, 2021

Overcharged for service by several thousand dollars. I had my car serviced there regularly and my car was certainly in their system. But when rodents chewed my wiring harness, their estimate was $2000 mor More

by joe carrot
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Craig Bandy
September 28, 2021

This review is from my experience on June 29, 2021, as I’ve been extremely busy but this has always been in the back of my mind. This was the second time I’ve had service performed from Santa Cruz Toyot More

by Bear&meg
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Department
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