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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,565 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,565 reviews

May 01, 2025

Excellent and conscientious Tim is an outstanding human being who places customer interactions as a priority More

by phnxrestore
Recommend Dealer
Yes
Employees Worked With
Tim service writer
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May 02, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business!

May 01, 2025

It was ok Very cold in waiting area. It would be nice to have appointment priority More

by cruzplannr
Recommend Dealer
Yes
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May 02, 2025 -

Santa Cruz Toyota responded

Thank you for the feedback! We hope to see you again.

May 01, 2025

Mark Shultz was my service guy and he was fantastic. I no longer can speak and he kept me updated via text. I will definitely be back and I have already put in good words to some friends. Keep up the go More

by jrburrou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shultz.
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May 02, 2025 -

Santa Cruz Toyota responded

Thank you for taking the time to share this with us! Our team enjoyed working with you, and we wish you many happy and safe miles.

May 01, 2025

Service is great and everyone is very nice. Overall pleasant experience every time I go. More

by geniameadows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua justice
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May 02, 2025 -

Santa Cruz Toyota responded

Thank you so much! Come on back to see us.

May 01, 2025

I appreciated the transparent communication and promptness of Toyota! I really enjoyed my experience considering how stressful car problems can be. More

by Saku Yoshioka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Trudell
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May 02, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review and your business! We look forward to your next visit.

May 01, 2025

They were on time and finished the job when they said, however when I came to pick it up, my car was making a strange sound. Turns out when they replaced the filter, several leaves fell below and got stuc More

by lindseyhargrave13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skog
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Bandy
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May 02, 2025 -

Santa Cruz Toyota responded

We appreciate you sharing this with us. Our team hopes to have the opportunity to earn your business again int he future. Thank you!

May 01, 2025

The dealer has a great service team! Our car was in and out the same day. Detailed the car too! More

by teagle0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark of service dept
Print
May 02, 2025 -

Santa Cruz Toyota responded

Thank you so much for taking the time to share this and for choosing Santa Cruz Toyota! See you next time.

May 01, 2025

Hunter is great always polite and courteous. The Service team always has my car out when they say they’re going to. More

by DeeDee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only service
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May 02, 2025 -

Santa Cruz Toyota responded

Thank you so much, DeeDee! We appreciate you and can't wait for your next visit!

May 01, 2025

They are working around problems caused by a recall rather than fixing them… Not happy. More

by SantaCruzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Schultz
Print
May 01, 2025

Great customer service great attentive people as soon as you walk in the door with smiling faces More

by nbryant2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
May 02, 2025 -

Santa Cruz Toyota responded

Thank you so much for the 5-stars and your business! Our team hopes to see you again.

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