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Santa Cruz Toyota
Capitola, CA
261 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 261 reviews
May 21, 2025
Convenient appt times. Loved the fact I was able to bring my car in the next day on a Sunday. Fast, and thorough. Great Customer Service by my service advisor Mark. Thank Loved the fact I was able to bring my car in the next day on a Sunday. Fast, and thorough. Great Customer Service by my service advisor Mark. Thank you , very satisfied customer. More
by SLeigh
Verified CustomerEmployees Worked With
Mark Schultz
May 20, 2025
It's hard to describe other than my interaction with him doing one of the 5 free service's for the car. He acted like he did me a favor by doing the service since I brought it in 1 month later than recommen doing one of the 5 free service's for the car. He acted like he did me a favor by doing the service since I brought it in 1 month later than recommended. I believe he said he did me a favor, lol. In the past 7 years with my leases the representatives that wrote me up also advised the best way & when to bring my car in for the free service where it would benefit me. I had this same guy Mike? In the past & when I hadn't brought in my car or something like a filter I didn't get replaced he commented , yeah people think since it's not there car & just don't replace, like say the air filter. I replied with I always take care of a car wearer it's mine or not. This comment was from last leased car we leased 2 years ago. He just reminds me Of an xxxxxxx of a Gustavo. Sorry the the language More
by elvis6
Employees Worked With
Maybe his name was Mike?? He was in outside booth but in past he's always been in building as customer service
May 20, 2025
Zero communication from the dealer. My car was not completed on time and was not informed of the delayed. Had to scramble to make alternative arrangements to pick up my children. I have My car was not completed on time and was not informed of the delayed. Had to scramble to make alternative arrangements to pick up my children. I have had a series of issues with this dealer and will never use them by choice. More
by macdonnelleagles
Employees Worked With
Josh, no one contacted me other than my efforts to get updates on my cars availability
May 20, 2025
I trust Santa Cruz Toyota with my car, and feel their good care keeps me safe in my car’s performance, the rest is up to me… good care keeps me safe in my car’s performance, the rest is up to me… More
by Crepusculardon
Employees Worked With
May 20, 2025
It was my first time at this place. I took my car for a recall and I was really impressed with the service and the politeness of everyone who I spoke with. Keep up with the great work! I took my car for a recall and I was really impressed with the service and the politeness of everyone who I spoke with. Keep up with the great work! More
by Alinemchiarella
Employees Worked With
None of the employees in the list above were part of my experience with the recall.
May 20, 2025
Excellent customer service, every time. We specifically shop her - over 25 years now - due to the professional effort all staff put forth. We specifically shop her - over 25 years now - due to the professional effort all staff put forth. More
by gordon741
Employees Worked With
May 20, 2025
All was well and good and done rather quickly. I'll be back in 5,000 miles! I'll be back in 5,000 miles! More
by Scott
Employees Worked With
Other Employees :
Richard
