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Santa Margarita Toyota
Rancho Santa Margarita, CA
94 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 94 reviews
August 25, 2021
Extraordinarily dishonest - bait and switch. This dealership has bait and switch sales practices. They reneg on the price and try to charge more as the process goes on. They're crooks. Don't believ dealership has bait and switch sales practices. They reneg on the price and try to charge more as the process goes on. They're crooks. Don't believe all the paid for "5 Star" reviews, you can't believe a word these people say. More
by HLA
Employees Worked With
Costco Rep
June 11, 2021
The servicing team here is very poor. I don't know about their sales, but I have taken my Toyota to this location more than once (only because of the convenience of them being located closer to me). I alwa their sales, but I have taken my Toyota to this location more than once (only because of the convenience of them being located closer to me). I always regret it, and will start going to a different location even if it means driving far. Any time I go here the advisors barely pay attention to what I am telling them, requiring me to repeat myself. They make mistakes, and IMMEDIATELY deny any and all responsibility, before even understanding what is going on. I have escalated to their manager before, who seems more concerned with some speech he's memorized about honesty and pretending he's a big deal, than caring to actually help. The last time, I called another dealership's service department and they helped me over the phone in MINUTES, when this place couldn't help me after dealing with a service associate > supervisor > manager (Ian). More
by patrick22
Employees Worked With
Ian, Marc
June 11, 2021
If their service department is any indication of their sales department, I would stay away from this dealership. Poor service, they lack knowledge and skills. sales department, I would stay away from this dealership. Poor service, they lack knowledge and skills. More
by fcdwc
Employees Worked With
Nicole, Thomas, Ian
June 01, 2021
Excellent service after rats destroyed the wiring harness in our 2018 CHR. A loan car was provided. The repair took less time than was estimated. Alan Modessa was the best! He made a difficult situation go s in our 2018 CHR. A loan car was provided. The repair took less time than was estimated. Alan Modessa was the best! He made a difficult situation go smoothly giving us the confidence we were in good hands. Thank you Santa Margarita Toyota. James Morehouse Trabuco Canyon More
by alberta2
Employees Worked With
Alan Modessa
April 10, 2021
Great experience. Went just shopping but ended up upgrading my vehicle. The staff helped me find what I needed and made the process very easy. upgrading my vehicle. The staff helped me find what I needed and made the process very easy. More
by debnas
Employees Worked With
Sanders Woodall
December 04, 2020
Today I had first service my new car .The employees are very friendly and do their job quickly. coffee is also very tasty . I will recommend this place to my friends very friendly and do their job quickly. coffee is also very tasty . I will recommend this place to my friends More
by tanyashah68
Employees Worked With
Thomas
November 30, 2020
Fantastic experience once again at this dealership. The staff are helpful, knowledgeable, friendly and honest. Nick worked with us (and John and Robin) and made the experience easy and fun and really went staff are helpful, knowledgeable, friendly and honest. Nick worked with us (and John and Robin) and made the experience easy and fun and really went the extra mile for us. Nick's knowledge about the car and the company was impressive. Richard in finance was thorough, kind, and made the process easy. This is our 3rd purchase at SM Toyota and we will always go there first. So excited about our Highlander. Thanks again everyone! More
by Andy and Deb
Employees Worked With
Nick, Robin, John, Richard
November 24, 2020
Absolutely one of the best dealership experiences I have ever had. I came expecting the same bargaining and sales tactics that I would get at any other dealership, but I was pleasantly surprised: no drama, ever had. I came expecting the same bargaining and sales tactics that I would get at any other dealership, but I was pleasantly surprised: no drama, no pressure, and fair pricing from the get-go. The sales representative I worked with (Sanders Woodall) was outstanding, and never pressured me into anything. He was completely honest and transparent with pricing, and made the entire experience worthwhile. The sales manager (Robin Edmond) was outstanding as well, and both he and Sanders treated me like family. The only reason I knocked one star off was because of my experience with the financing representative (Richard Anderson). He is the worst finance rep I have ever dealt with at any dealership. From the start, Richard had attitude, and was extremely imposing. It got even worse when he was trying to sell me GAP insurance on my lease. He gave his spiel about GAP insurance, but after I told him I was not interested, he spent approximately 10-15 minutes trying to convince me why I was wrong and why I should purchase the insurance. Even after we had moved on from the topic and I was signing other documents related to my lease, Richard continued to go back to questioning why I wasn't purchasing GAP insurance. In my opinion, his demeanor and aggressiveness seemed to go against everything SM Toyota stands for. I understand that he has a job to do and sales to make; however, the way he went about it absolutely ruined what would have otherwise been the perfect dealership experience for me. Despite my experience with Richard, I won't let one bad apple ruin it for the entire bunch. Overall, I would HIGHLY recommend purchasing or leasing from Santa Margarita Toyota. Not being pressured into making any decisions and transparent pricing was a major plus for me, and is something that is sadly not found at most other dealerships elsewhere. I will most definitely consider giving them my business again when the time comes for another vehicle! More
by LTC1
Employees Worked With
Sanders Woodall, Richard Anderson, Robin Edmond
October 29, 2020
We were treated like VIP's at this dealership. We worked with Kevin Young in sales and Richard Anderson in Finance. I was introduced to the General Manager and he was very helpful and super friendly. I hig with Kevin Young in sales and Richard Anderson in Finance. I was introduced to the General Manager and he was very helpful and super friendly. I highly recommend Rancho Santa Margarita Toyota. It is under new Ownership/Management and they are working hard to make customers happy. More
by Doug
Employees Worked With
Kevin Young, Richard Anderson
