Santa Monica Audi

I cannot say enough about my positive experience with Santa Monica Audi. From the moment I stepped on the lot, Joey and the entire team treated me with professionalism and respect. This was my third Santa Monica Audi. From the moment I stepped on the lot, Joey and the entire team treated me with professionalism and respect. This was my third dealership visit and third test drive of this model. The first two dealerships left me very underwhelmed. When I visited the Santa Monica dealership, I was greeted immediately by Joey who is kind, energetic and knowledgeable. From start to finish, he treated me like family. I ended up walking away empty handed after the first visit because the only available model did not have all of the specifications I had hoped to find. Joey assured me that a model meeting my needs would be arriving in the near future. I never felt like he was trying to upsell me or sell me on something I wasn’t completely satisfied with. He assured me he’d get me the car I was hoping for and he did just that. He kept me updated on the delivery of my vehicle and kept in constant communication with me until the minute it arrived on the lot. His level of communication was truly impressive. He was committed to getting me my perfect car and he made the process seamless. Steve the technologist and Amy the finance manager were also wonderful. I have already recommended this dealership to friends and family and look forward to doing business with them for years to come! More

Welcoming, friendly and listened to my wants and needs. Was not pushy, many times as a Latina I’m not treated as though I’m able to “afford” nice things. In this case I was treated like a person, no prejud Was not pushy, many times as a Latina I’m not treated as though I’m able to “afford” nice things. In this case I was treated like a person, no prejudgements. I loved the friendly staff you can tell service is of high priority at this location More

I’ve been going to SM Audi for 15 yrs but this was my first experience buying a car from them. It was a great experience!!! They were very easy to work with and went the extra mile to make me happy:) first experience buying a car from them. It was a great experience!!! They were very easy to work with and went the extra mile to make me happy:) More

David did an excellent job in helping me get my car, with exactly the features that matter to me. He is friendly, efficient and very easy to work with. 10/10 exactly the features that matter to me. He is friendly, efficient and very easy to work with. 10/10 More

Everything at this dealership is first class, its all about the experience. Having had ffamily members in the past work at dealerships I feel I have a pretty good perspective of what great customer serv about the experience. Having had ffamily members in the past work at dealerships I feel I have a pretty good perspective of what great customer service at a dealership is More

Have always loved this dealership. I’ve bought 2 cars and serviced 3. Tim Bennet is the best. Has always treated me well with no xx. I’ve bought 2 cars and serviced 3. Tim Bennet is the best. Has always treated me well with no xx. More

Poor salesmanship overall. Not one follow up call or email regarding purchase or customer service whatsoever. There was a total lack of caring regarding my repeated attempts t Not one follow up call or email regarding purchase or customer service whatsoever. There was a total lack of caring regarding my repeated attempts to add on service features w my navigation and initial audi care More

It’s been a pleasure doing business with Santa Monica Audi over several years.They are always efficient, thorough and professional in both sales and service. I always feel very well treated and taken ca Audi over several years.They are always efficient, thorough and professional in both sales and service. I always feel very well treated and taken care of by everyone there. I just wish that they would bring back the latte machine! 😁 More

Santa Monica Audi's staff was warm and professional when I negotiated and bought my used Audi Q5. The salesman Reza had the original window stickers for all Q5's on their lot as I requested and helped me c I negotiated and bought my used Audi Q5. The salesman Reza had the original window stickers for all Q5's on their lot as I requested and helped me compare each. The woman in finance was really helpful by explaining the various warranty offerings so I could chose what made sense for my needs. General Sales Manager John Collis cemented the deal in a professional and friendly manner. More

I liked everything about this transaction. Small stuff happening in every sales but at the end everybody where professional and ready to help. Even I pushed it a lot but they stayed profession Small stuff happening in every sales but at the end everybody where professional and ready to help. Even I pushed it a lot but they stayed professional and respectful. I also love my car, best ever I could imagine. More