Sapaugh GM Country

Although I walked into the dealership not expecting to purchase a vehicle within a week. Javier Terrazas made it an extremely easy process. My intention was to merely test drive a few vehicles because in purchase a vehicle within a week. Javier Terrazas made it an extremely easy process. My intention was to merely test drive a few vehicles because in the past I have had some bad experience at Sapaugh. However, Javier Terrazas was very polite, professional and explained everything very well. Javier turned my experience with Sapaugh into a great one. Thanks again!! More

Actually a pleasurable car buying experience!! Friendly and seem to be big on customer service. Nice dealership. Service department was very clean. Salesmen was very friendly. Friendly and seem to be big on customer service. Nice dealership. Service department was very clean. Salesmen was very friendly. More

The "finance guy" we talked to after we decided to buy the car, is an old school, high pressure salesman. He needs to learn when to shut up and let the customers mull over and discuss with each to buy the car, is an old school, high pressure salesman. He needs to learn when to shut up and let the customers mull over and discuss with each other the different options (maintenance agreement, tire/wheel ins., lost key ins., etc.) instead of stepping up the pressure, almost making us feel like idiots for even questioning whether or not to add additional insurance charges to the contract, on which we will pay interest for several years. This wasn't our "first rodeo". I am 58 and my husband is 63. This guy came very close to causing me to say "Screw it" and walk out. We have been looking for a car we could afford for our son for quite some time and this car was a good buy, so I clenched my teeth and finished the paperwork. BTW: We already found out the tire/wheel ins. is bogus. Presented as "Any problem with a tire or wheel that is damaged, this will take care of it. WRONG Our son struck a sign when he turned into a driveway. Among the damage was a broken wheel and flat tire. We called about the tire ins. and guess what - it only pays if our collision insurance ins. doesn't. That was left out in the sales pitch. Oh well... One last comment: Dave Isaac does a nice job. He knows how to relate to customers, was honest about his knowledge of the condition of the car, gave us the facts and let us have time to decide and most important: didn't have us stuck there for six hours with haggling over the price. We would happily buy a car from Dave Isaac again. The finance guy may know his stuff but he needs to lighten up. Today's customers don't like being told what to do. Give us the information and let us make an intelligent, informed decision. Thanks More

People were friendly and courteous. No pressure to buy. Answered all questions and concerns. Car was very clean. Will return for future car buying needs. Answered all questions and concerns. Car was very clean. Will return for future car buying needs. More

I gave the rating I did because they were excellent. I was very pleased with the service and quality of work. They were quick and accurate and they really helped my husband and I out. was very pleased with the service and quality of work. They were quick and accurate and they really helped my husband and I out. More

We were looking for a new car to replace our 2005 Buick Lesabre with a a Buick LaCrosse. We contacted our friend Don Britt, who referred us to Jerry Willcut. Jerry showed us a variety of LaCrosses. He was Lesabre with a a Buick LaCrosse. We contacted our friend Don Britt, who referred us to Jerry Willcut. Jerry showed us a variety of LaCrosses. He was patient and very thorough in describing the vehicles equipment, it was easy for us to make a selection. Rich Konold explained the intricasees of the Onstar System. Rich talked us through the Onstar features and functions and simplified the use of the the system. We have already put it to good use. In our first visit to the Sapaugh dealership our purpose was accomplished. Charles & Lvira Bogard More

Our sales consultant, Rich Konold, greeted us warmly, offered us refreshments, and answered all questions about the Savanna Van we were interested in. The deal , including our trade in was much better t offered us refreshments, and answered all questions about the Savanna Van we were interested in. The deal , including our trade in was much better than we expected. When we picked up our van later in the week, all problems we noted were corrected, and van was clean, polished and ready to go. Rich took us on a tour of the dealership and introduced us to some of their service personnel. My wife and I were very impressed with how we were treated and will definately return to Rich and Sapaugh for future vehicle puchases. It was well worth our while to make the 50 mile trip from St. Charles. Thanks again for everything! More

As soon as I got on the lot, someone came up to help me find a car. When I told the dealer what car I was considering, I was taken straight to the selection and the dealer was able to tell me everything ab find a car. When I told the dealer what car I was considering, I was taken straight to the selection and the dealer was able to tell me everything about it and answer all of my questions. At the time, I was waiting on insurance to total out my car and the dealer worked around it. He called me to check up on everything and when I was able to go get the car, he went out of his way to accomadate me and help me with any and all issues that came up. This dealer was very customer friendly and I would recommend him to anyone!!! More

My husband and I went to Sapaugh Motors to buy an Impala LT and upon arriving there were immediately greeted by Kent Johnson. He had much enthusiasum and was very knowledgeable about the Impala LT. He wor LT and upon arriving there were immediately greeted by Kent Johnson. He had much enthusiasum and was very knowledgeable about the Impala LT. He worked with us and was very patient as we went over all the details that go with buying a car until we reached an affordable deal. We are very please with the outcome and Kent has offered to be of service with any issues that may occur since our purchase. More

Our service was outstanding! Our sales person was fabulous! He made us feel very welcomed from the beginning. He explained every detail about the car to my husband and I. He was ever so thorough w fabulous! He made us feel very welcomed from the beginning. He explained every detail about the car to my husband and I. He was ever so thorough with explaining all the particulars about the purchase. We bought the car because we feel very comfortable with this dealership. This is our 3rd new car we have bought from this dealership in the last 9 years. Very pleased! Thanks, Kathy & Jim Moss More