Sarant Cadillac - Service Center

New in the area, and for the first time I go to have service. I tell Fred. Ricci to call me when the car is ready, but he didnt. I left work early, had to put other people out of the way to get there on service. I tell Fred. Ricci to call me when the car is ready, but he didnt. I left work early, had to put other people out of the way to get there only to find my car isnt ready, the part didnt come in. Well, I have owned Cadillacs for 5 years now have never been treated this way. A lousy phone call would have let me change plans and not put people out. Also I am annoyed they didnt have a loaner vehicle. Then I go to pick up the car after having to call FRED 3 times to find out when the car is ready. He says 4pm. I get there at 4:10 and the car was just put on the lift. Now I am flipping out, as I left work and MUST get back, which I told him on the phone earlier. Already there, I waited 30 minutes more, complained to a few people while Fred nearly beat up my brother (who was kind enough to taxi me there) and not one person, not even the GM, Jim, apologized. <br>Fred's attitude was the worst I have seen in customer service. And the rest of Sarant, well they stink too. More

I have brought my 2000 DeVille, 2001 Olds Intrigue, 2002 DHS to Joe for service and have NEVER been treated better by ANY service department since buying my 1st new car in 1967. The repairs are done flawles DHS to Joe for service and have NEVER been treated better by ANY service department since buying my 1st new car in 1967. The repairs are done flawlessly, the car is returned immaculate. The man ACTUALLY listens to my description of the problem & relays it to the best mechanic for that particular job in his shop. Highly reccomended for service without agravation. More