Sarant Cadillac

I don’t like the fact that I had an appointment in the morning and my car did not get seen at all that day. I was sitting all day at a friend’s house and could have made other plans for transportation if morning and my car did not get seen at all that day. I was sitting all day at a friend’s house and could have made other plans for transportation if I knew that was going to be the case. Other dealerships I have worked with in the past all offered me a loaner vehicle when they knew the vehicle was covered under warranty. This is the first time I was told there is a 2 to 3 week waitlist. And even though I made my appointment 2 to 3 weeks in advance, the car was still not available. More

The service dept of this dealer is very goood they have corrected any issues I have had corrected any issues I have had More

Excellent customer service! ! Never have to wait long and they take care of all my concerns. ! Never have to wait long and they take care of all my concerns. More

Antonio Centeno and his team are second to none. From the sale with John Nassour to the Cadillac concierge service experience Sarant Cadillac is truly “The Cadillac” of Cadillac dealers. Do not wast From the sale with John Nassour to the Cadillac concierge service experience Sarant Cadillac is truly “The Cadillac” of Cadillac dealers. Do not waste your time. No one can come close. More

The service was excellent! I worked with Tim and the car was done even quicker than expected. It was a pleasure to work with Sarant Cadillac I worked with Tim and the car was done even quicker than expected. It was a pleasure to work with Sarant Cadillac More

Service Manager Mike was very understanding about my situation. James Lee and John were also understanding and helpful. situation. James Lee and John were also understanding and helpful. More

Service is excellent. The 3-hour wait was not, despite having an appointment. Was told, even after explaining what was needed at check-in, a 1.5-hour wait time at most. Ne The 3-hour wait was not, despite having an appointment. Was told, even after explaining what was needed at check-in, a 1.5-hour wait time at most. Next thing ya know, "Three hours later.......". Nice people in the service area. Jiffy'ed up my car beautifully. Reasonable pricing for my tune-up. Will return, but can we focus on the wait time if we have an appt and are actually... waiting? Updates and a quick check in would have been good. I would have left and returned, since I live only 15 minutes away. Had I only been told, within that 3 hour waiting time. More

I have brought my 2025 esclade in 2 times for the mildew smell coming from the AC and have been told both times, there is no issue. The car still smells like mildew coming from the AC unit. smell coming from the AC and have been told both times, there is no issue. The car still smells like mildew coming from the AC unit. More

I went to Serrant Cadillac for my annual safety inspection for my 2024 Lyriq andI received courteous and professional attention to all my concerns. inspection for my 2024 Lyriq andI received courteous and professional attention to all my concerns. More

We bought 2 cars from sarant. There was a problem with the check engine light , and they wanted $600 for diagnostic test. This is ridiculous when you buy cars from them There was a problem with the check engine light , and they wanted $600 for diagnostic test. This is ridiculous when you buy cars from them More