Joseph Mistretta

Extremely unsafe and untrustworthy service. I took my car to Sarant Cadillac for a brake fluid flush last year. When I got the car back, the brake pedal went straight to the floor. They had lef I took my car to Sarant Cadillac for a brake fluid flush last year. When I got the car back, the brake pedal went straight to the floor. They had left a caliper bleeder screw open, causing the brake fluid to leak out on every press. which is a dangerous and careless mistake. They also damaged my carbon fiber front splitter during the service and also damaged the caliper that the fluid slowly leaked for weeks before I had to pay out of pocket and get it replaced at another dealer. Sarant Cadillac refused to accept responsibility and did not pay for the damages caused. Worst of all, the service manager, Joseph Mistretta, was very rude, used profanity, and treated me with zero respect. The only professional I dealt with was the service advisor, Anthony DiGuiseppe, who was polite and helpful, but management clearly has no regard for customers or their property. This dealership shows no accountability, no integrity, and no respect for the people who trust them with their vehicles. If this is how they treat customers, beware before buying a car from them. Their attitude and service are beyond disappointing. Do not trust this dealership. It was a terrible experience from start to finish. More

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Tom was very friendly and professional he answered all my questions. He understands my concerns and made my experience pleasurable questions. He understands my concerns and made my experience pleasurable More

by EJJOAK Verified Customer Verified Customer

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The Best Car Dealership on earth! The people that you like you’re there best friend! The people that you like you’re there best friend! More

by xxxxxx Verified Customer Verified Customer

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Sarant always offers quick, efficient service. While this visit was simply for the NYS inspection, it was service "as usual". While this visit was simply for the NYS inspection, it was service "as usual". More

by grumpypant Verified Customer Verified Customer

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I went to 2 shops for inspection and both said you need brakes. I knew that can’t be right so I came to my dealership. They found. O issues and did my inspection for $37. Great service brakes. I knew that can’t be right so I came to my dealership. They found. O issues and did my inspection for $37. Great service More

by FKHAN4 Verified Customer Verified Customer

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Joseph Mistretta is a great service advisor! I have over 15 years relationship with Sarant and Joe make me feel like family... I have over 15 years relationship with Sarant and Joe make me feel like family... More

by JOSEPHPETRECCA Verified Customer Verified Customer

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⸻ ⭐ 0 stars I had an extremely disappointing and uncomfortable experience at Serant Cadillac, especially with Joe Mistretta. From the moment I dropped off my car, his behavior was unprofessional and uncomfortable experience at Serant Cadillac, especially with Joe Mistretta. From the moment I dropped off my car, his behavior was unprofessional and frankly disturbing — he insisted he knew me and said he had to “give me a kiss hello.” Completely inappropriate and made me feel extremely uncomfortable. (Security cameras should confirm this.) Joe gave me his personal cell number and told me to text him directly. I sent over my extended warranty info right away, followed up multiple times, and kept getting vague responses like “we’re trying to figure it out.” No real updates, no transparency, just days of waiting. After five days, Joe made it very clear to me that “it’s not my car or my insurance, so it’s not my problem — it’s yours.” He told me I’m not priority That level of disregard and lack of accountability is completely unacceptable, especially from someone representing a premium brand. Anyone thinking of buying a car from Sarant should seriously reconsider — the service department is TERRIBLE!. If this is how they treat clients who didn’t buy from them, it says a lot about how they value loyalty, professionalism, and basic respect. Cadillac is a high-end brand. The experience here was anything but. More

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Very unprofessional and disrespectful Was treated like a second class citizen.. I Beverly in my like have been so humiliated a second class citizen.. I Beverly in my like have been so humiliated More

by TGF0902 Verified Customer Verified Customer

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James was the absolute best! Explained the process thoroughly, very knowledgeable, professional , patient and answered all our questions. We picked our car up late one afternoo Explained the process thoroughly, very knowledgeable, professional , patient and answered all our questions. We picked our car up late one afternoon in the day so he called the next day to come to our home and go over all the car features so we were comfortable. What service! Coming to our home after we purchased. I would definitely purchase another car from James and Sarant. Truly a dealership that makes you very comfortable. Thank you so much More

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Love Sarant Service Center always greeted with a smile, never have to wait too long. Staff is always friendly. never have to wait too long. Staff is always friendly. More

by WHINEYONE Verified Customer Verified Customer

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