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Joseph Mistretta

Overview Reviews (1003) Inventory (286)

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Joseph Mistretta

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Joseph Mistretta

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

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4.8

1,003 Reviews

Overview Reviews (1003) Inventory (286)

Dealership Experience

27 yrs

Industry Experience

45 yrs

Specialties & Trainings

Cadillac Certified

4.8

1,003 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1003 Reviews of Joseph Mistretta

April 25, 2024

Dealership Rating

Employee Rating

Quick turnaround and was kept informed of the status and findings of repairs throughout the process. findings of repairs throughout the process. More

by Gp7588

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew in Service

Helpful 0

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Apr 26, 2024 -

Sarant Cadillac responded

We're glad to hear it! We prioritize both efficiency and communication to get you back on the road quickly. Thank you for choosing us!

April 23, 2024

Dealership Rating

Employee Rating

Service Dept first class Easy and fast appointment Joe and Matt courteous and responsive. G and Matt courteous and responsive. G More

by KINGOFODD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 24, 2024 -

Sarant Cadillac responded

Thank you for sharing your positive experience with Joe, Matt, and our service department. We're glad to know your appointment was efficient. We hope to see you again!

April 21, 2024

Dealership Rating

Employee Rating

They did a good service. But long wait for oil and front brakes. Over 2.5 hours wait arrived on time for appointment. But long wait for oil and front brakes. Over 2.5 hours wait arrived on time for appointment. More

by JOEGARCES4321

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 24, 2024 -

Sarant Cadillac responded

Thank you for your review! We appreciate the feedback on the wait time, and we're committed to improving. We look forward to your next visit.

April 19, 2024

Dealership Rating

Employee Rating

I love the dealership as I have always had great experiences. Everyone is polite and professional and the coffee is great/ especially at 7:30am. Appt could have been faster for oil and tire rotatio experiences. Everyone is polite and professional and the coffee is great/ especially at 7:30am. Appt could have been faster for oil and tire rotation but it was great anyway More

by tmcannonjr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Audrianna Washington

Helpful 4

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Apr 19, 2024 -

Sarant Cadillac responded

Thank you for your kind words and feedback! We're happy to hear about your positive experiences with us and appreciate your patience with the service time.

April 11, 2024

Dealership Rating

Employee Rating

Cant emphasize enough that the service department has elevated Customwr Service which I have received elevated Customwr Service which I have received More

by MFAHIM31

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 4

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Apr 17, 2024 -

Sarant Cadillac responded

Thank you for highlighting the outstanding service you received from our team. We're thrilled to have exceeded your expectations!

April 10, 2024

Dealership Rating

Employee Rating

Great service. I've brought my Cadillac CTS4 there for 14 years and the car runs great. I've brought my Cadillac CTS4 there for 14 years and the car runs great. More

by Pmicc01

Verified Customer

Recommend Dealer

Yes

Helpful 3

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Apr 11, 2024 -

Sarant Cadillac responded

We strive to provide excellent service to keep our customers happy for many years. We're glad to hear we've achieved that for you and your CTS4. Thanks for choosing us!

April 02, 2024

Dealership Rating

Employee Rating

Always a great place to get your hard earned luxury vehicle taken care of. plus they treat the vehicle like its their own. vehicle taken care of. plus they treat the vehicle like its their own. More

by Camel70

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gerson Maldonado

Helpful 4

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Apr 04, 2024 -

Sarant Cadillac responded

Thank you for your kind words! We're thrilled to hear you've had a great experience with us and appreciate the trust you place in our team to care for your luxury vehicle.

April 02, 2024

Dealership Rating

Employee Rating

Very poor communication from Service Department as they don't return phone calls in a timely manner, (if at all) Lots of excuses don't return phone calls in a timely manner, (if at all) Lots of excuses More

by MISTEREVAN917

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 1

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Apr 02, 2024 -

Sarant Cadillac responded

Thank you for your business and thank you for taking the time to share your experience. We work hard to deliver a quality experience, but we certainly can improve in our efforts and will use your feedback to do so. We value your business and hope to have the opportunity to show you our appreciation and take care of any of your car needs in the future. Please reach out to Audrianna Washington, our Customer Experience Manager, audrianna@sarantcadillac.com or you can leave your contact information privately, she will be happy to speak with you.

March 27, 2024

Dealership Rating

Employee Rating

Joe has been helping us for years. He is one of the reasons we bought our car there. He is one of the reasons we bought our car there. More

by c21kin

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 6

Report | Print

Mar 27, 2024 -

Sarant Cadillac responded

Thank you for your kind words about Joe! We're delighted to hear that he has been such a great help to you over the years. We look forward to continuing to serve you in the future!

March 26, 2024

Dealership Rating

Employee Rating

Great people to deal with very happy with them Looking to purchase another car so there have my business to purchase another car so there have my business More

by BILLYHOSER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gerson Maldonado

Helpful 4

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Mar 27, 2024 -

Sarant Cadillac responded

Thank you for your kind words! We look forward to helping you out with a vehicle purchase in the future!

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