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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,537 Reviews
Call Service Center (516) 473-0977

1,537 Reviews of Sarant Cadillac - Service Center

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July 20, 2023

The best caddy. Dealership in Nassau and Suffolk Service dept is super Joe M is the best More

by SRNBNACLERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Sarant Cadillac responded

That's what we like to hear! Thank you for your positive feedback. We're delighted to have provided you with such an excellent service experience and we look forward to seeing you again for your future service needs.

July 17, 2023

Very bad experience with salesman and service too and I don’t want to write any thing else thanks More

by pabonchain59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elias Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Sarant Cadillac responded

I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. We would definitely like to get more information from you and to discuss this further. Please contact our Customer Experience Manager, Joyia Roper at jroper@sarantcadillac.com or if you prefer you can privately leave your contact information and we’ll reach out to you.

July 15, 2023

I have nothing but great things to say about this dealership and their staff. I had a little car trouble and not only did they take care of the issue, that made sure I was safe. The staff here is bey More

by mccurryleslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2023 -

Sarant Cadillac responded

Thank you for your feedback! We aim for 100% customer satisfaction and we’re delighted to hear that you received that. If you ever need anything else from us, please feel free to give us a call or stop by.

July 12, 2023

Very satisfied with the expert customer service I received. The work performed exceeded my expectations. More

by JOELSCADUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Sarant Cadillac responded

Thank you for your review! We are always happy to hear that our customers are satisfied with our service.

July 10, 2023

As always I was greeted by Tony D as soon as he saw me enter the service area. The work on my car was completed in record time and I received a Cleaned car back as well. Great job once again! More

by TONY P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Sarant Cadillac responded

Tony, thanks for the great review. We're so happy our service team knocked it out of the park during your visit!

July 07, 2023

Dealership is always professional and answers any questions you may have. Waiting area is comfortable with beverages and snacks available. More

by Hoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Sarant Cadillac responded

We're so glad to hear you enjoy stopping in and working with our team! Thanks for choosing Sarant!

July 07, 2023

Excellent service Antonio and Joe are outstanding Ty for all the help and and great customer service More

by djjaylima
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elias Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darling Bonilla
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Jul 10, 2023 -

Sarant Cadillac responded

Thanks for the great shoutout for our hardworking team!

July 05, 2023

Very unhappy with Gerson suggesting unnecessary maintenance on a 2 years old CT4 with 20K, I was expecting better advisor working for a well known Cadillac dealer like Sarant!! More

by PBRUSCHI59
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Sarant Cadillac responded

I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry you feel that wasn't demonstrated to you. We would like to hear from you or get in touch with you privately to make sure all of your concerns are taken care of. Please contact our Customer Experience Manager, Joyia Roper at jroper@sarantcadillac.com or if you prefer you can leave your contact information privately and we’ll reach out to you.

July 04, 2023

Class act. True professionals. From the moment I pulled in. I really like the new coffee machine. One issue you need to address, I tried to set up an appoint More

by fditalyny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Sarant Cadillac responded

Thank you for sharing your feedback. We will pass along your comments to our service team. Please don't hesitate to reach out if there's anything else we can do for you!

June 24, 2023

Love Sarant customer service! They are always friendly from the moment to pull up to when you get your car returned. Easy to make appointments and my car is always clean when I More

by WHINEYONE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2023 -

Sarant Cadillac responded

Thanks for your feedback! It's great to hear that you were provided with an excellent experience by our team. It was a pleasure doing business with you and we look forward to seeing you on your next visit!

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