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Sarant Cadillac - Service Center

Farmingdale, NY

4.4
1,555 Reviews

1,555 Reviews of Sarant Cadillac - Service Center

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September 07, 2023

I brought my car in for service. It was there for 1 week.. I had a trouble light, and it showed low power. After 1 week I was told the issue was that the car needed an oil change. Af More

by abmalarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Sarant Cadillac responded

Thank you for taking the time to share your comments. We appreciate your feedback and would like to get in touch with you to address this and any other concerns you may have. We take customer feedback very seriously in helping us to provide the best service for our customers and would like the opportunity to assist you in any way that we can. Please contact our Customer Experience Manager, Joyia Roper at jroper@sarantcadillac.com or if you prefer you can leave your contact information privately and we’ll reach out to you.

August 27, 2023

Employees in sale’s department and the service department are great. Waiting area is very accommodating. More

by connie56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Sarant Cadillac responded

Connie, we're so glad to hear you enjoy our team and facilities! We appreciate your great feedback.

August 26, 2023

Always above and beyond! I feel like part of the family! Been going for years and I always recommend Sarant to anyone looking for a Cadillac and a Great Dealership More

by MattnJan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Sarant Cadillac responded

Wow - what an incredible review. We appreciate you so much - thank you for always choosing Sarant!

August 25, 2023

Above and beyond to make my service visit efficient and pleasant. I would definitely go back if i need any kind of service. More

by VDIORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Sarant Cadillac responded

We're so glad to hear that you enjoyed working with our service team!

August 25, 2023

Interacting with The Friendly & efficient staff was a very pleasant encounter. I’ll definitely recommend service at Sarant More

by christinelynn714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist in service dept… Alex I think 🤷🏻???
Aug 25, 2023 -

Sarant Cadillac responded

Thank you for the 5-star review! We strive for 100% customer satisfaction and we're so glad to have succeeded for you. Please don't hesitate to reach out if there's anything else we can do for you!

August 24, 2023

This is my second new caddy and after 1 1/2 years the car is falling apart. I was promissed a loaner but had to wait 3 weeks to get a loaner. Now that its been 3 weeks they have no loaners and dont know when More

by abmalarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
August 23, 2023

Brought my ESV in for its first service. the greeter and service advisor couldnt have been nicer. from the greeting to the offering of snacks and coffee to being patient and answering my end More

by Camel70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Sarant Cadillac responded

Thank you for sharing your service experience! We're so glad our team made your visit an easy and enjoyable one. Thank you for choosing Sarant Cadillac. Come see us again soon!

August 18, 2023

Overall experience was excellent. A larger or more comfortable waiting area would be a great edition. The waiting area is less than one would expect from a Cadillac dealership. More

by JPMUR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2023 -

Sarant Cadillac responded

Thanks for your feedback! We want every customer to feel comfortable and taken care of at every step of the service process. If you ever need anything else from us, please feel free to give us a call or stop by. Thank you again for choosing Sarant Cadillac, and we hope to see you again.

August 18, 2023

Exemplified service they are the best. Great experience. And lovely workers. Additionally area very clean. More

by grand-diva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Team Maroon NAKED LIME, Joyia Roper
Aug 18, 2023 -

Sarant Cadillac responded

Thank you so much for the wonderful review! We strive to provide exceptional individualized service to all of our Sarant family. Knowing you are satisfied with our service is greatly appreciated.

Aug 18, 2023 -

grand-diva responded

The truth never hurts.

August 18, 2023

They did a fine job; it didn't take all day to complete. Very happy with Tony who took care of me. More

by Sil B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2023 -

Sarant Cadillac responded

Thanks for your feedback! We strive to provide 100% satisfaction to our customers, and we’re glad we met your expectations. Please let us know how we can continue to help with your car and service needs!

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