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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,533 Reviews

1,533 Reviews of Sarant Cadillac - Service Center

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August 11, 2022

the people were very very caring also they were thoughful the service girls were very good when i payed the bill More

by JOHN@AMADEO-NY.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Shoum
Aug 11, 2022 -

Sarant Cadillac responded

Thank you, John! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs!

August 11, 2022

I was told oil change was gonna be around 45mins. I saw my car was done in 30mins. To write a INVOICE, it took about 90mins. Don't keep saying 10mins just say it take 90mins to write a receipt. So I More

by Keep your words
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Sarant Cadillac responded

Thank you for taking the time to let us know about your recent experience at Sarant Cadillac. We’re sorry to learn that you were disappointed with the time it took to get your vehicle serviced. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation. We’d like to speak with you to work towards an appropriate resolution, at your convenience please reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156.

August 10, 2022

Service was very good, Had to wait a bit but that was reasonable in my opinion. More

by jacob-george719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Sarant Cadillac responded

Thanks, Jacob! We are so happy to hear that your experience with us went so well! We strive to give our customers the best service every time they visit and your feedback helps us to do just this. Thanks again for sharing and we hope you continue to choose us for all of your future car needs!

August 10, 2022

Getting service at Sarant is always a pleasure. Joe Mistretta and his team are courteous and efficient and the car is always ready when promised. More

by Cadi Lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Sarant Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Sarant Cadillac and we hope to see you again soon!

August 10, 2022

My experience at the Sarant service center is always on point. Courteous and professional service. Joe and Tony treat me like family. Thanks Guys More

by vasiejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Sarant Cadillac responded

That's what we like to hear! We are truly lucky to have Joe and Tony and we're glad you feel like a part of the Sarant Cadillac family! We truly appreciate your business and your continued loyalty. Don't hesitate to give us a call if we can be of assistance in the future.

August 10, 2022

Excellent professional service as always. Not a long wait and all the services were completed quickly. More

by ESS07CHOPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Sarant Cadillac responded

This is exactly what we strive for! Thank you for taking the time to share your experience. We value your business and look forward to seeing you on your next visit!

August 10, 2022

Not what I expected from this dealer, issue still occurs. Not happy with the service, More

by nishansinghnyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Sarant Cadillac responded

Hi there – thank you for taking the time to share your experience with us. We’re sorry to hear your issue has not been resolved. We would appreciate the chance to hear more details about your visit so we may find a solution. Please reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156 at your convenience

Aug 12, 2022 -

nishansinghnyc responded

What is the solution ?

August 08, 2022

Every time I go to Sarant Cadillac I am more pleased than before they are polite and courteous so helpful and take time to answer all my questions More

by SEANLISMANY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Sarant Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

August 08, 2022

Great service as always. The service was quick and I was on my way! Gerson made every effort to accomodate me and its much appreciated. More

by LCAPUTOREALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Sarant Cadillac responded

Thank you so much for rating us 5 stars! We are glad to hear that you received such quick service during your visit with us. Please let us know if there is anything else we can do for you.

August 06, 2022

Service was great! Tony was great;he had me in and out of there within 2hrs! Waiting area could use an upgrade,too small. Otherwise I would recommend them highly! More

by J S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Sarant Cadillac responded

We truly appreciate you taking the time share your experience with us! We strive to make every visit to our service department as quick and efficient as possible. If you need anything else, please come back and see us again.

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