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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,533 Reviews

1,533 Reviews of Sarant Cadillac - Service Center

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September 26, 2021

They go above and beyond with service. Nice to deal with long term employees. Friendly atmosphere. More

by Sad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Sarant Cadillac responded

We appreciate the kind words!

September 26, 2021

Sarant was professional and worked in a timely fashion to service my car. The price was fair and the car runs smoothly again. More

by Stevie C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Sarant Cadillac responded

We are happy to hear that we were able to get you all taken care of!

September 22, 2021

Damage my door panel when performing work and left my seat fool of grease verry unprofecional More

by HOMESOLUTINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Sarant Cadillac responded

Our team appreciates your feedback about your experience in our service department. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give Tony Vicente, our Service Manager, a call at 516-473-0925 when you have a moment. We are thankful for your business with us and look forward to speaking with you shortly.

September 19, 2021

I've had 3 cars from Sarant since 2013.Joe the service I've had 3 cars from Sarant since 2013. Joe the service rep is the reason I keep returning to Serant More

by Elliottneil15
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Sarant Cadillac responded

Thank you for your kind review and continued business! We'll be sure to share this positive feedback with Joe and we're glad to hear he's been so helpful for you. We look forward to working with you again in the future!

September 18, 2021

Great customer service. The team was great from start to finish. Made the process simple More

by pkowalczuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Sarant Cadillac responded

Thank you for your review! We are glad to hear that our team was able to make your visit with us so enjoyable. Please let us know if there's anything else we can do for you!

September 18, 2021

Had a recall on my 2020 CT5 which was taken care of within a hour or arriving at the service department More

by gregbar11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Sarant Cadillac responded

Thank you for your rating! We are happy to hear that our team was able to address the recall issue in a very efficient and timely manner. Let us know if there is anything else we can do for you.

September 17, 2021

Had to have Infotainment System replaced due to greyed out buttons that will only memorize AM & FM stations. Still doing the same thing after replacement. Had drivers side seatbelt replaced, works good, More

by LOWIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Sarant Cadillac responded

We appreciate your detailed review of your visit with us. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give Tony Vicente, our Service Manager, a call at 516-473-0925. Thanks!

Sep 22, 2021 -

LOWIZ responded

Brought the car back on Monday. Left printed instructions on what needed to still be done. They cleared the airbag light, and got the saved programing buttons back on the Infotainment system. When replacing the seat belt with a new one, they did not put the cover on the seatbelt. I ordered one from GM myself and will put it on. Phone call to tell me that my car was ready was made to my home phone...which I was not home. I asked them to call my cell or office phone. I am satisfied that the work is now complete.

September 15, 2021

Professional caring personnel who quickly diagnosed the problem with my XT4 Cadillac. Very satisfied with the results. Not only was the problem solved, the car was cleaner than when I brought it in. It loo More

by JANICEGLASSMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Sarant Cadillac responded

Thank you for your review! We are glad to hear that you had a great experience with our team! Please let us know if there's anything else we can do for you!

September 15, 2021

The main issue is that the vehicle is always delivered unwashed. With Mercedes, BMW & Porsche, my vehicles are ready washed and vacuumed. When appealing a higher priced car to a client, these should be st More

by The Beast
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Sarant Cadillac responded

Thank you for letting us know about your service experience. We are disappointed to learn that you left us feeling less than satisfied with the presentation with your vehicle. We appreciate your feedback as it allows us to pinpoint areas for improvement in our dealership towards complete customer satisfaction. We’d like to make this right with you, so please, when you have a moment, give our Service Manager, Tony Vincente, a call at 516-473-0925. We value your business with us and look forward to the opportunity to show our appreciation.

September 15, 2021

Service and person el were excellent from beginning to end. Me hanic did an excellent job working in my caddi. More

by bill222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Sep 16, 2021 -

Sarant Cadillac responded

Thank you very much for your feedback! We strive for high quality customer service and we are happy to hear that our team delivered! We hope to work with you again in the future!

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