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Sarant Cadillac - Service Center

Farmingdale, NY

4.4
1,599 Reviews
Call Service Center (516) 473-0977

1,599 Reviews of Sarant Cadillac - Service Center

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August 23, 2021

It is great to find the solution for air conditioner problem. They changed the clogged pipe but dies not solved the problem. 2nd visit makes final clues. Thanjs More

by SCHILTV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2021 -

Sarant Cadillac responded

Thank you for the feedback and for letting us help repair your vehicle's air conditioning. It was truly our pleasure to serve you, let us know if we can assist you again in the future!

August 21, 2021

I AM EXTREMELY EXTREMELY PLEASED !!! I WAS TAKEN RIGHT AWAY AND MY INSPECTION WAS COMPLETED IN RECORD TIME !!! I ALWAYS RECOMMEND SARANT TO ALL MY FRIENDS YOUR THE BEST !!! THANK YOU SO MU More

by dbalboa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2021 -

Sarant Cadillac responded

Thanks for taking the time to let us know how we are doing! We appreciate your kind words and loyalty. Please come back and see us for any of your future car needs!

August 18, 2021

It’s always a pleasure having my car serviced at this dealership always goes smooth and done correctly. Very professional and friendly. I was satisfied customer. More

by RJE5567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2021 -

Sarant Cadillac responded

Thank you for the kind words and continued support!

August 17, 2021

Tony in Service is the best . He went above and beyond when realized i was there on wrong Monday for appointment. Got me in no problem More

by NABIGMIKE3497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2021 -

Sarant Cadillac responded

Thank you for leaving your review! It is fantastic to hear that Tony took good care of you during your service visit. Thank you for choosing Sarant Cadillac, and we look forward to serving you again in the future.

Aug 18, 2021 -

NABIGMIKE3497 responded

Absolutely I will go no where else

August 16, 2021

While my experience was pleasant, it did not seem welcoming or friendly as expected. Past visits including the purchase were friendlier and made me feel welcome. More

by SDWAINW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not known
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Aug 17, 2021 -

Sarant Cadillac responded

Thank you for leaving your honest feedback. It is good to hear that your experience was pleasant. However, our ultimate goal is to make sure our customers feel like their experience was placed above all else, for every visit to our dealership. We would like to discuss your time with us to talk through what we can do to make sure we’re able to make you feel more satisfied with your future visits. At your convenience, please reach out to Steve Vela, our Customer Relations Manager, at 516-473-0925. We appreciate your business with us and look forward to hearing from you soon.

August 08, 2021

Joe helped me from my 1st phone call telling him my problem until my Cue screen was installed. He was a pleasure to deal with. Great service. More

by FRANCESCON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2021 -

Sarant Cadillac responded

Thank you for the 5-star rating and your shout-out for Joe! We look forward to working with you in the future.

August 07, 2021

With appointment waiting 2 1/2 hours, which I pushed them, for oil change/inspection is crazy. Jiffy lube does in 1/2 hour. Ok More

by RGAMBIT17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Person not shown
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Aug 11, 2021 -

Sarant Cadillac responded

Thank you for letting us know about your visit. It is very disappointing to learn that your oil change took longer than expected. We know your time is valuable and will use your feedback to improve our operations. We value you as a customer, and because of that, we would like the opportunity to apologize and make things right. When you can, please give our Service Manager, Tony Vicente a call at 516-473-0925. Thank you again for letting us know about your experience.

August 06, 2021

Service people are always friendly and helpful. Have been dealing with Joe Mistretta for more than 20 years and he is a big part of why I always come to Sarant. More

by RLMESCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2021 -

Sarant Cadillac responded

Thank you for your loyalty to Joe and Sarant Cadillac over the years! We look forward to working with you for many more to come.

August 06, 2021

To get a phone call at nearly 4 pm saying you don’t have the recall part for my vehicle was horrible customer service. On top of that, oh no there are no loaner vehicles. My appointment was made 2 weeks a More

by DENNISDRAGHI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2021 -

Sarant Cadillac responded

We appreciate you taking the time to let us know about your time with us. We understand your frustration with your service visit and are sorry to hear you left us dissatisfied. Customer satisfaction is our ultimate goal, and because of that, we will use your feedback to improve our operations. Please know that we are thankful for your business with us, and would like to express our appreciation as well as apologize. At your convenience, please reach out to Tony Vicente, Service Manager, at 516-473-0925. Thank you and we look forward to hearing from you.

August 05, 2021

THEY ARE PERFECT NEVER ANY PROBLEMS GREAT PEOPLE TO WORK JOE IS GREAT VERY EASY TO DEAL WITH. I WILL ALWAYS SERVICE AT SARANT!!! THEY TREAT YOU LIKE FAMILY More

by TRLUM105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2021 -

Sarant Cadillac responded

We love to hear that our staff treats you like family. Thank you for sharing your experience and please let us know if there is anything else we can help you with.

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