Sarant Cadillac - Service Center

I brought my 2019 XT4 in for service with several issues. The car was returned to me 5 days later and nothing was repaired. When I brought the car back I was told they had to look at the car again but didnt The car was returned to me 5 days later and nothing was repaired. When I brought the car back I was told they had to look at the car again but didnt have any loaner cars. The service manager called to apologize, but still dont have any loaner cars available. I was never treated this way with my foreign cars. More

The service department offered no help and made me wait for three weeks for an appointment.I have leased three cadillacs and they treated me with lack of caring. When myXLR needed to be drained of water in for three weeks for an appointment.I have leased three cadillacs and they treated me with lack of caring. When myXLR needed to be drained of water in trunk they did nothing but asked me to pick up my car, they offered no help. Charlie and Joe were not willing to help because the XLR is a problem car and they offered no suggestions. My car as wet in trunk and could have shorted ou5 on my way home. I asked them why they could not drain my trunk welll. And Joe said there is no drain,Lie and stupid and not caring, when I looked it up there are drain holes underneath rear bumper. In two minutes I used a pencil I drained th3 water out and prevented a dangerous short, These incompetents have lied to me on several problems on other cars leased from SArant, I will tell everyone to avoid SArant and I will even write to Newsday about it, I will never come back to SArant and hope they have complaints from others, Charlie let me down and refused to help me try to save my XL R. Too bad it’s a beautiful dream car that Cadillac and SArant GAVE UP ON AND ME AS A LOYAL CADILLAC OWNER, THATS WHY LEXUS AND GERMAN CARS OUTSELL CADILLAC, THIS OLD SCHOOL DEALERSHIP THAT DOES NOT EVEN WASH CARS LIKE COMPETITOR LUXURY DEALERS. THEY ARE STUCK IN THE 1950.s and think that they will get Loyal customers, I am totally angry how I trusted that I would be treated as a loyal repeat customer. No moreGOOD BY AND BAD LUCK IN YHE future FOR YOU ALL,, More

A loaner car was provided which was clean and ready when A loaner car was provided which was clean and ready when I arrived. Car was fixed properly and was ready when promised. Everyone was courteous and he A loaner car was provided which was clean and ready when I arrived. Car was fixed properly and was ready when promised. Everyone was courteous and helpful. A stress free experience as always at Sarant. More

Great service always. The service people are very knowledgeable. The sales people are also very knowledgeable. When I go down there 90% of them know my name knowledgeable. The sales people are also very knowledgeable. When I go down there 90% of them know my name More

I do like that my tire and wheel protection covered my tires. What I am not happy about is I asked if I was getting the same brand of tires and I was told I was. However they are not. I have two tires tha tires. What I am not happy about is I asked if I was getting the same brand of tires and I was told I was. However they are not. I have two tires that are Michelin Premier and now the new ones are another brand of Michelin. I should have been informed. Also, my tire pressure was not the same on all the tires. I took a picture of it when I left the dealership. More

I brought my car in for something small. Tony took my car in and took care of it and had me on my way within minutes. As usual quick and professional service. car in and took care of it and had me on my way within minutes. As usual quick and professional service. More

Scheduled service appointment online, arrived at designated time and vehicle was serviced in an appropriate timely manner. Service also identified the vehicle needed an inspection which prevented an designated time and vehicle was serviced in an appropriate timely manner. Service also identified the vehicle needed an inspection which prevented any future issues with law enforcement. Great job. More

Always a great job. Very professional. Joe always takes care of every detail and very accommodating to all of my needs and concerns regarding my service experience. Thx as always. care of every detail and very accommodating to all of my needs and concerns regarding my service experience. Thx as always. More

Top notch service department. Run really efficient.,Tony D is a top notch professional Cadillac Service Advisor with whom I have been dealing with for many years. Would not take my car anywhere else. D is a top notch professional Cadillac Service Advisor with whom I have been dealing with for many years. Would not take my car anywhere else. More

Very professional and took care of me right away. Had my loaner car ready for me on arrival. Was clean and brand new treated me with respect. loaner car ready for me on arrival. Was clean and brand new treated me with respect. More