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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,536 Reviews

1,536 Reviews of Sarant Cadillac - Service Center

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April 21, 2021

Once again I had a positive experience. I do question what my warranty covered vs the service provided. I feel that hose connectors were defect. Both connectors on the hoses should not have failed at th More

by DQPUGLIESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Sarant Cadillac responded

We appreciate the positive feedback! Thank you for taking the time to rate your recent experience. If there is anything else we can help with in the future, please don't hesitate to reach out!

April 19, 2021

Thank you Joe for your assistance and prompt attention to my car. You answered my questions and addressed my needs. I love my Cadillac and look forward to my next one. More

by PATJUDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Sarant Cadillac responded

Thank you so much for taking the time to provide this valued feedback on Joe. We are so glad to hear the service he provided was prompt and five-star worthy. We'll be sure to share these kind words with him. Thank you for choosing Sarant Cadillac, and we look forward to working with you again.

April 17, 2021

I had an excellent experience in my first service with this dealership. We had a wheel lock issue and my service advisor handled the situation. More

by WMCGLADE23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Sarant Cadillac responded

This is what we like to hear! Please let us know when you are ready for your next service! We hope the team can help you again soon!

April 14, 2021

The BEST. Always very friendly. Address everything I need and always smiling. Been going for years and always satisfied. Will not be changing dealers any time soon. Thank You! More

by MattnJan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Sarant Cadillac responded

Thank you for your kind words and continued support! It means the world!

April 13, 2021

From pulling in to picking up my car, the service team was helpful, courteous, professional and welcoming. I cant say enough about them! Especially Tony! More

by CHRIS@JDTRADITIONAL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Sarant Cadillac responded

Thank you for taking the time to share your thoughts! We look forward to working with you again in the future!

April 10, 2021

Joe in service made me feel like a VIP! I love my Cadillac and have been treated like a star by manager Antonio and Joe in service. You have a customer for life! Thank you, Mary Bongiorno More

by LAURAMARY7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Sarant Cadillac responded

You are a VIP! Thank you for taking the time to tell us about your recent visit and leaving this review. Please don't hesitate to let us know how else we can be of service!

April 07, 2021

This is my 3rd xt5 from Sarant and it has been a very satisfying experience working with sales and service dept. Always curtious and friendly and always having things done in a timely fashion. More

by DOCKRINSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Apr 09, 2021 -

Sarant Cadillac responded

Thank you so much for leaving us feedback! We're so glad to hear you had a quick, five star experience working with our team!

April 06, 2021

I brought my Escalade ESV in for maintenance and some other work. Tony DiGuiseppe is incredibly knowledgeable, kept me informed on how things were going and treated me like family. More

by SS454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Sarant Cadillac responded

That's great to hear! Thank you so much for your feedback and for your business with us! We are excited to hear that you had such a great visit and we look forward to seeing you again soon!

April 03, 2021

Service was fine, staff was friendly, place was clean etc... Just a little taken back that I was charged $37 to rotate tires on top of $89 for an oil change. More

by IRONWILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Apr 05, 2021 -

Sarant Cadillac responded

Thanks for taking the time to share your feedback with us. We're happy to hear that you enjoyed your visit and we hope to have another opportunity to work with you again in the future. Our Service Director, Joe Mistretta, would love to chat with you about your experience in further detail at 516-473-0925. Thanks!

April 02, 2021

The staff is always informative and knowledgeable, as a repeat customer I am happy with the new deal offered by Bill Reale on a 2021 lease. More

by JOHNCATSAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Sarant Cadillac responded

Thank you for being such a loyal customer of ours. We truly appreciate your business and support. Thank you, and congratulations on your new 2021 lease. We'll share this feedback with Bill Reale.

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