Saratoga Ford

Always great doing service business with them. Trust them the most. Will continue to to do business with them as long as possible. Very helpful with questions I might have. Love my Echosport. Hope them the most. Will continue to to do business with them as long as possible. Very helpful with questions I might have. Love my Echosport. Hope you continue to make them. More

New County saved me again! I appreciate the emergency service (battery) when I did not have an appointment scheduled. Service department gets a thumbs up! service (battery) when I did not have an appointment scheduled. Service department gets a thumbs up! More

Workers not wearing masks. When I asked, they say they social distance. In doors, I feel this is a disrespect/lack of regard to customers. social distance. In doors, I feel this is a disrespect/lack of regard to customers. More

While shopping for a new 2020 F150 I visited 6 Ford Dealers. I ended up ordering my truck from Saratoga Ford due to the professional conduct displayed by the sales manager Mike Skiba and his commitmen Dealers. I ended up ordering my truck from Saratoga Ford due to the professional conduct displayed by the sales manager Mike Skiba and his commitment to maximizing the numerous Ford incentives. Mike kept me apprised of the production status of my F150 and upon truck arrival he promptly prepared it so I could capitalize on a limited offer rebate. While at Saratoga Ford, I received superb sales assistance from Josh Mettert. Josh meticulously processed the purchase paperwork to ensure I understood what I was signing and what I could expect to receive from Ford. Josh reviewed the numerous F150 features and brought in Andrew Azotea to competently assist with IT. I needed a part and Jody Tornabene expedited its delivery and Service Manager Kristin Skiba had it promptly installed while I enjoyed a complementary beverage in their modern showroom. My Saratoga Ford experience was excellent and I look forward to using their service department. More

During a recent service event for my Ford Escape, the staff esp. Brianna at the service desk, were extremely helpful and patient. It was a 3 week long process to fix my vehicle and they did their very b staff esp. Brianna at the service desk, were extremely helpful and patient. It was a 3 week long process to fix my vehicle and they did their very best to make sure I was taken care of. More

We tried for month to make contact for servicing...left messages which were not returned....finally made an appointment and waited 3 1/2 hours ...we will not be returning to this dealership messages which were not returned....finally made an appointment and waited 3 1/2 hours ...we will not be returning to this dealership More

Bought a 2016 Ford F150 used vehicle was totally a Bought a 2016 Ford F150 used vehicle was totally a relic very unhappy customer with dealership and service brought my truck in several times with Bought a 2016 Ford F150 used vehicle was totally a relic very unhappy customer with dealership and service brought my truck in several times with a Motor problem with a minimum warranty and got nothing but brushed off until the end of my warranty now I’m stuck with a $30,000 piece of xxxx would not recommend I am a very unhappy customer 🤬. More

fast service did not find the problem i was having I had some problems with lose of power lake of power. So i put a tank of 91 oct in it and drove it to the dealers the next day. It ran alright when i I had some problems with lose of power lake of power. So i put a tank of 91 oct in it and drove it to the dealers the next day. It ran alright when i was driving to the dealers Also i had a problem with Pandora app and they had an update for that but i noticed it still go out or it won't connect More

Excellent used car experience Found a great used car for my wife at a great price. Sales, financing and service have all been excellent with no hassles. I would buy another car f Found a great used car for my wife at a great price. Sales, financing and service have all been excellent with no hassles. I would buy another car from Saratoga Subaru. More

Lied to by used car manager Mr. Conroy I purchased a used car for my daughter. Within a week I discovered problems with the vehicle, and brought back for service. They could not service it I purchased a used car for my daughter. Within a week I discovered problems with the vehicle, and brought back for service. They could not service it so told me to bring to a Volvo dealer, which I did. They determined the issues and I communicated it to New Country Ford. They refused to pay the expense of the needed repairs and decided to bring it to another Volvo dealer. Mr. Conroy told me he had everything looked at. I spoke with the Volvo dealer they sent it to, and confirmed that only one item was repaired. Now I am left with a car that WILL NOT PASS INSPECTION. Then Mr. Conroy, after weeks of back and forth, assured me he would completely refund my deposit and pay off my loan. Today (several weeks later), he told me that they will not refund me or pay off my loan. Mr. Conroy promised he would do this, and then backed out of his word, using a new owner of the dealership as his excuse. So according to him, the new owner, Mr. Mackey, is refusing to honor this agreement. More