Savage 61 Chrysler Dodge Jeep RAM - Service Center

Transmission service - quick action by Service Department The other day I was on my way to work when the Service Transmission light came on and my transmission went into limp mode. I went to Savage 61 (where The other day I was on my way to work when the Service Transmission light came on and my transmission went into limp mode. I went to Savage 61 (where I purchase the vehicle) to have them look at my Jeep. I went to the service desk and told John Pietrowski my problem I was having. He was very busy but he dropped everything and went to check why the CHECK ENGINE light was on. He determined it had something to do with the trans control module. He was able to get me in quickly and the problem was resolved. My Jeep is back on the road without any problems. John and the Service Dept performed very well. I am a very satisfied customer. I've purchased many vehicles from Savage 61 and the service after the purchase has always been great. I highly recommend this dealership for your next car purchase. The Service Dept will be there to help if needed after the purchase! More

Run from Savage 61! I had an issue with my 2013 Wrangler with the traction control. It left me stranded in the middle of an on ramp. Savage dealership was next to me so t I had an issue with my 2013 Wrangler with the traction control. It left me stranded in the middle of an on ramp. Savage dealership was next to me so they towed it there and worked in it for a week. No offer of a loaner either. They said they replaced the Total Integrated Power Module to the tune of over $1325.00 and ultimately that did not fix the problem. I could've purchased the module for less than $300 myself. Turns out the Module has absolutely nothing to do with the traction control!!!!! The shop said it was not covered under the extended warranty so I paid the bill. I got the Wrangler back and within three days, it did the very same thing. I called them and had it towed there AGAIN. I kept getting the run around that it couldn't be duplicated. The young man never asked questions about it or anything related to it. I had to call to keep getting updates and kept being told it couldn't be duplicated. Then I get a call from the young man asking my permission to use MY WRANGLER for her personal use to try to duplicate it. It's been another week without my one and only vehicle. I told him no, asked what else has been done to it and he said they switched out the rear wheel censors, not replace them, just switched the left to the right and the right to the left! I demanded to have my Wrangler returned. Oh, and the first time it was there, they took it upon themselves to do an appraisal on it and leave paperwork on the front seat face up with all my info on it. I never gave permission for an appraisal. Anyway, the shop has made no effort to reimburse me for the $1325. mistake on their part and paying it was definitely a hardship on me financially. I would NEVER recommend Savage 61 to anyone!!!! Very poor customer service, really poor communication skills and just an "I-don't-care" attitude that shouldn't be in a customer service oriented business. More

Service Every time I need work done on my car I'll be sure to take it back savage 61. They fixed everything that needed to be done , thanks ! Every time I need work done on my car I'll be sure to take it back savage 61. They fixed everything that needed to be done , thanks ! More

Easy and friendly I contacted Matt about getting an oil change and new windshield wipers for my car. He got back to me right away and was so friendly and personable. He I contacted Matt about getting an oil change and new windshield wipers for my car. He got back to me right away and was so friendly and personable. He made the trip super easy and quick. More

Always accommodating and friendly. Savage 61 has the most friendly staff from top to bottom. We buy several vehicles every year and would never look anywhere but with the Savage 61 team Savage 61 has the most friendly staff from top to bottom. We buy several vehicles every year and would never look anywhere but with the Savage 61 team! They are the very best. More

Excellent experience Rex goes above and beyond to treat you with respect as well as being very knowledgeable. It's very comforting to have people like him assisting you. I Rex goes above and beyond to treat you with respect as well as being very knowledgeable. It's very comforting to have people like him assisting you. I would highly recommend! More

Great!!!’ Everything was great. AJ didn’t jump on our backs but as soon as we wanted to see something he was right there. We told him what we were interested in Everything was great. AJ didn’t jump on our backs but as soon as we wanted to see something he was right there. We told him what we were interested in and he narrowed it down. Found what I wanted test drove it then he answered ALL my questions. Everything went so smooth I still can’t believe it was so easy. AJ is the best salesman my husband even call him at home that night with something he wanted to see the next day....who does that??? Great service!! More

Great Experience So friendly and helpful. Gave me knowledge about tires and helped me service a hole in it. Also got me an appointment to fix a recall very fast. Great So friendly and helpful. Gave me knowledge about tires and helped me service a hole in it. Also got me an appointment to fix a recall very fast. Great customer service. Overall great experience! Love this dealership More

Great service as always Jason is a great sales rep that really knows his product and helps with service after the sale. Helped me with a service issue and got me set up with Jason is a great sales rep that really knows his product and helps with service after the sale. Helped me with a service issue and got me set up with a loaner. Not very good at fantasy football More

Happy with the service Traded in our Cherokee for a Grand Cherokee. Luis worked with us through finding the car we wanted and needed for a good price. Thanks Luis G! Traded in our Cherokee for a Grand Cherokee. Luis worked with us through finding the car we wanted and needed for a good price. Thanks Luis G! More