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Schaumburg Ford

Schaumburg, IL

Overview
Employees
Reviews
Vehicles
4.0
1,672 Reviews
Welcome to our dealership—we're glad you're considering working with us to buy your next vehicle or take care of the one you already have. If you decide to choose us as your dealer, you'll be greeted with a smile by our friendly team of experts every time you chat with us or visit us in person. With the human touch, it's easy to find what you're looking for, whether you know exactly what that is or you want some help making up your mind. Whether you're here to buy a new Ford, test drive a used model, iron out the details of a financing agreement, or take care of maintenance and repairs in our service center, you'll enjoy outstanding customer service from start to finish so you can have a pleasant and rewarding experience.
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815 East Golf Road

Schaumburg, IL

60173

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Showing 1,672 reviews

November 26, 2022

They added a bunch of fees that offered no value and lied about their value More

by RICK.STEELMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Magdalin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Guadagno, Ameer Aboalnadie, Alex Lebdeh
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Nov 30, 2022 -

Schaumburg Ford responded

Thank you for bringing this to our attention, Rick, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 25, 2022

Clean car next time. Car was dirty after service, VERY visible fingerprints all over windows & dirty steering wheel and shifter inside after service & no car wash after. More

by RDANYAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asfiya
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Nov 27, 2022 -

Schaumburg Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 23, 2022

Appreciated being able to talk to the team via text while I was waiting during service. They were super responsive and nice More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asfiya, Andrew Bromeland
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Nov 25, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 23, 2022

Top Notch customer service by the service advisor Connie. She took care of all my needs I needed for my repairs. Made feel like I was being well taken care. Needed another appointment and she set that right More

by nicko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
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Nov 25, 2022 -

Schaumburg Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

November 22, 2022

Fast friendly service. Good communication on the progress of the service. It was a good experience. More

by hdublinski01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
Report | Print
Nov 23, 2022 -

Schaumburg Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 22, 2022

excellent service, good time and good job, thanks very much. The staff is very attentive and kind More

by alibetancourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ramirez
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Nov 23, 2022 -

Schaumburg Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 20, 2022

Worst customer service ever. Bad service, service is not completed correctly. Won’t lease a ford again! Will not recommend this dealer ever again! More

by b_n_faith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Magdalin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evans Marinakis, Andrew Bromeland, Oscar Ramirez, Nick Fata, Justin Hermansem, Connie Klett
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Nov 23, 2022 -

Schaumburg Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 20, 2022

I had a great experience at the dealership, Estimate was accurate and vehicle completed in the time that was given. More

by JWTUSKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
Report | Print
Nov 20, 2022 -

Schaumburg Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaumburg Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

November 19, 2022

I had great experience at the Schaumburg Ford location. Everyone was so very nice, welcoming, and helpful. More

by WITTICHST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember which gentleman helped me. 😬
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Nov 20, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 18, 2022

Very pleasant. Definitely not like my last visit when I stopped to just ask a question. I was there waiting for over an hour. You need more help. More

by SOLSEN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Nov 18, 2022 -

Schaumburg Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaumburg Ford!

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