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Schaumburg Ford

Schaumburg, IL

Overview
Employees
Reviews
Vehicles
4.0
1,672 Reviews
Welcome to our dealership—we're glad you're considering working with us to buy your next vehicle or take care of the one you already have. If you decide to choose us as your dealer, you'll be greeted with a smile by our friendly team of experts every time you chat with us or visit us in person. With the human touch, it's easy to find what you're looking for, whether you know exactly what that is or you want some help making up your mind. Whether you're here to buy a new Ford, test drive a used model, iron out the details of a financing agreement, or take care of maintenance and repairs in our service center, you'll enjoy outstanding customer service from start to finish so you can have a pleasant and rewarding experience.
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815 East Golf Road

Schaumburg, IL

60173

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Showing 1,672 reviews

November 18, 2022

I Recommend this Dealer. Service Advisor is providing an update on time with full explanation. More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yanni
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Nov 18, 2022 -

Schaumburg Ford responded

Thank you for the kind words for our service department, Luke! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 17, 2022

Connie believes in customer service. She is a get it done for the cuatomer employee. Thnak you for everything More

by sfdbat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Magdalin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave the mechanic, Evans Marinakis, Ameer Aboalnadie, Andrew Bromeland, Connie Klett
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Nov 17, 2022 -

Schaumburg Ford responded

Thank you! Connie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaumburg Ford.

November 17, 2022

The service was performed in reasonable amount of time and Connie makes sure I have everything I need while I'm waiting. She went over my report card with me and kept me informed of what was going on. More

by KACIE223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
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Nov 17, 2022 -

Schaumburg Ford responded

Kacie, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Connie met your expectations. Thank you again for choosing Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

November 16, 2022

Very helpful and friendly service. Provided shuttle to and from dealership and also completed my tasks as soon as possible More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yanni
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Nov 17, 2022 -

Schaumburg Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Dan, for choosing Schaumburg Ford!

November 15, 2022

Staff was friendly and helpful but I had to wait an hour and a half to sit with the finance person More

by AJGUNNOD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karla Arteaga, Alex Lebdeh
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Nov 15, 2022 -

Schaumburg Ford responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

November 14, 2022

Very poor follow up with no return phone calls from service advisors or service manager. More

by JTORELLI10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dana and service manager , Evans Marinakis
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Nov 17, 2022 -

Schaumburg Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 11, 2022

Excellent service provided by advisor Dana,! She truly loves what she does. Thank you Dana! More

by MLEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
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Nov 13, 2022 -

Schaumburg Ford responded

Thank you for your business and this review. We're happy to hear Dana was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 10, 2022

Great opportunity every time, helpful, friendly, it’s best dealership, and this is made in Ford, USA More

by Rassul Jainakov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Magdalin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2022 -

Schaumburg Ford responded

Rassul, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 10, 2022

Dana was great from start to finish! She got me in at a time that worked for me, kept me informed on the status of my car. Dana was professional, kind and courteous. More

by dmichau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana (service)
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Nov 11, 2022 -

Schaumburg Ford responded

It's great to hear that Dana was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaumburg Ford!

November 05, 2022

Evans did a good job keeping me informed and Cristina Roberts is an excellent Tech. More

by DEPUTYSARGE943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mechanic Tech Cristina Roberts 5 Stars, Evans Marinakis
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Nov 06, 2022 -

Schaumburg Ford responded

Deputy Sarge, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Evans and Cristina met your expectations. Thank you again for choosing Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

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