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Schaumburg Ford

Schaumburg, IL

Overview
Employees
Reviews
Vehicles
4.0
1,672 Reviews
Welcome to our dealership—we're glad you're considering working with us to buy your next vehicle or take care of the one you already have. If you decide to choose us as your dealer, you'll be greeted with a smile by our friendly team of experts every time you chat with us or visit us in person. With the human touch, it's easy to find what you're looking for, whether you know exactly what that is or you want some help making up your mind. Whether you're here to buy a new Ford, test drive a used model, iron out the details of a financing agreement, or take care of maintenance and repairs in our service center, you'll enjoy outstanding customer service from start to finish so you can have a pleasant and rewarding experience.
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815 East Golf Road

Schaumburg, IL

60173

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Showing 1,672 reviews

September 14, 2022

I wasn't aware that the car was a stolen vehicle nor did they tell me what my car was worth. Philip only had me go around the block which does not allow me to fully test the vehicle. I was told that it had More

by RPEREZ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Philip Asiedu, Alex Lebdeh
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Sep 17, 2022 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 13, 2022

I called a month ago to schedule an appointment for tire change. I ordered 4 tires and got confirmation. Then i called a week before my appointment to double check and to add oil change too. When i went f More

by MOHANNADMARAQA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember his name
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Sep 17, 2022 -

Schaumburg Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 13, 2022

I knew I wanted the car immediately. The paperwork process was confusing due to added services initially not stated. Nick, the manager went above and beyond to bring a happy ending to my More

by LAURIE.BATURA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Magdalin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2022 -

Schaumburg Ford responded

Laurie, Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaumburg Ford.

September 10, 2022

1st time for service. Connie was awesome and helpful. Went out of her way. My car had a recall and it as fixed. More

by glahart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie
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Sep 12, 2022 -

Schaumburg Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Connie met your expectations. Thank you again for choosing Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

September 09, 2022

l enjoy the excellent, great customer service from Michelle at the service Counter. Over all about My Truck, I made an appointment 6 times for the same thing very bad service. Poor customer service. More

by fonzzdw17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dana
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Sep 15, 2022 -

Schaumburg Ford responded

Thank you for your kind comments regarding the excellent customer service provided by Michelle. However, we are sorry that you are not entirely happy with your experience. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 05, 2022

Long and confussing a lot of offers but in the end think we received a good price More

by DFBJAN
Recommend Dealer
Yes
Employees Worked With
Gerardo Herrera
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Sep 05, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 05, 2022

Long process at the end seem like we received a good deal confussing but happy More

by DFBJAN
Recommend Dealer
Yes
Employees Worked With
Gerardo Herrera
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Sep 05, 2022 -

Schaumburg Ford responded

Here at Schaumburg Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 03, 2022

Evans provided excellent help for service on a safety recall. He got the work started on time and within the day to complete all the needed repairs. The mechanic left clear and complete notes on the work More

by KG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
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Sep 05, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 02, 2022

Great service. Good communication from service department while waiting for car to be done. Would come back More

by DAVEHR34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Ramirez
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Sep 05, 2022 -

Schaumburg Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 02, 2022

All good this trip request taken care of. Evans well done and timely polite service More

by Notsofamousdave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Sep 02, 2022 -

Schaumburg Ford responded

It's great to hear that Evans was able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaumburg Ford!

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