Schaumburg Ford

Brought my 2019 Fusion for recall and first oil change. Fantastic from start to finish. Service department did a great job getting me in on short notice last Saturday. Fantastic from start to finish. Service department did a great job getting me in on short notice last Saturday. More

Amazing Customer Service!! The shuttle people were very kind. They did a great job on my oil change and loved how they even vacuumed my car. kind. They did a great job on my oil change and loved how they even vacuumed my car. More

Zach is one of the top advisors there at the dealer. I hope he stays around as it seems the place is a revolving door for advisors. hope he stays around as it seems the place is a revolving door for advisors. More

Turn around was quick and waiting room was clean.I would Turn around was quick and waiting room was clean. I would also like to thank Mark for helping with my Rohr rider policy. In my previous visit I was Turn around was quick and waiting room was clean. I would also like to thank Mark for helping with my Rohr rider policy. In my previous visit I was told I needed to speak to sales managment but due to my early appointment I wasn't able to speak to sales department. Mark was able to straighten out my problem. More

Not Good I made an appointment with the Schaumburg facility to view and test drive a vehicle they posted on autotrader. Omar, was the sale rep that help me, th I made an appointment with the Schaumburg facility to view and test drive a vehicle they posted on autotrader. Omar, was the sale rep that help me, their add said " NO REASONABLE OFFER WILL BE DECLINED". I felt my offer was reasonable, Sam declined my offer without any attempt to negotiate. I really liked the vehicle so I thought I would give them a second chance, so I went back the following day 1/3/2020, only to be told, the price posted was there to peak interest, and the couldn't sale the vehicle for the price posted. We reached an agreement. The vehicle had only one (1) key, and I was told would receive another key in a few days. I had an appointment 1/15/20 at 10:00 am to pick up the key and have it programmed to my truck. While in route I received a call at 9:45 cancelling the appointment. Today is 1/20/20, still no key. More

Thomas was my service advisor. Great customer service very satisfied. Will continue to do business without any hesitation. Outstanding, couldn’t be more satisfied. Thank you very satisfied. Will continue to do business without any hesitation. Outstanding, couldn’t be more satisfied. Thank you More

I have bought two vehicles from these guys in less than 8 months. Nick, Sam and Alex are great guys. Thay have an answer to any question you may have. I will be a returning customer for many years to come!!! months. Nick, Sam and Alex are great guys. Thay have an answer to any question you may have. I will be a returning customer for many years to come!!! Thanks again!!! More

I worked closely with Tom on the service of my F-150. He did a great job and provide awesome customer service. The team did great work on the truck. And I was very happy with the overall experience. I defin did a great job and provide awesome customer service. The team did great work on the truck. And I was very happy with the overall experience. I definitely recommend getting your Ford serviced here. More

Came in for an oil change, found out need axle repairs not really safe to drive. Our service writer Zach was awesome. Really came through for us in getting it done quickly and was able to offer a good dis not really safe to drive. Our service writer Zach was awesome. Really came through for us in getting it done quickly and was able to offer a good discount on parts. More

This has been the best exprience ever with any service Dept. Evans Worked threw my request with out one hitch. I wish that every time we have had service we got this kind great outcome, and we have two trucks t Evans Worked threw my request with out one hitch. I wish that every time we have had service we got this kind great outcome, and we have two trucks that they work on. More