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Schaumburg Ford

Schaumburg, IL

3.9
1,661 Reviews
Call Dealership (224) 637-1511

815 East Golf Road

Schaumburg, IL

60173

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1,661 Reviews of Schaumburg Ford

January 03, 2023

Only communication was from Amanda! Back up camera never ordered in august and not installed until December 30th More

by LUANNBUSCH
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Jan 04, 2023 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jan 04, 2023 -

LUANNBUSCH responded

I ordered and paid $692.32 for my back up camera on 8/16/22. Amanda was extremely responsive when I inquired on my camera. It appears the camera was never ordered, or ordered incorrectly. When the camera finally came in, it was installed on 12/30/22. When checking out, the bill was over $1000. I was charged incorrectly since I needed to pay $300.00 for installation.

December 31, 2022

They took care of issue that I needed Done for my truck door lock handle, Thank you More

by sergio.barraza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ramirez
Report | Print
Jan 02, 2023 -

Schaumburg Ford responded

Sergio, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 30, 2022

They took care of issue that I needed Done for my truck door lock handle More

by Genu2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yanni
Report | Print
Dec 30, 2022 -

Schaumburg Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Schaumburg Ford.

December 29, 2022

I'm very satisfied with my guaranteed repairs on my new tire purchase. I am VERY disappointed in the gravity of Fords lug nuts . More

by JACKMITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Fata, Connie Klett
Report | Print
Dec 29, 2022 -

Schaumburg Ford responded

Thank you for your business and this review, Jack. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 29, 2022

my experience was great. Ameer did a great job and helping me with all ford related questions More

by IGORZINCENKO
Recommend Dealer
Yes
Employees Worked With
Ameer Aboalnadie
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Dec 29, 2022 -

Schaumburg Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Schaumburg Ford!

December 23, 2022

Our car was serviced quickly and thoroughly. Service rep kept us updated in timely fashion More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown, started with A
Report | Print
Dec 26, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 22, 2022

Very cordial and informative. Had a recall issue, customer service rep was polite and explained what needed to be done. Gave us the amount of time it would take to complete the jo More

by LFONTECHIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
Report | Print
Dec 23, 2022 -

Schaumburg Ford responded

Thanks for sharing about your experience with Schaumburg Ford. We appreciate your business and hope to see you again soon!

December 22, 2022

It was a pleasure to deal with the service dept. They kept in contact after making my appointment for a tire issue, to the point of making sure I made it home safe that night. Very concerned for my More

by LADYGREY67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda 5 stars!
Report | Print
Dec 23, 2022 -

Schaumburg Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaumburg Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

December 22, 2022

Dana was excellent. She told me my routine service would take about 1 1/2 hours so I chose to wait. Car was ready early. I could have elected to take their ride home More

by billw510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
Report | Print
Dec 23, 2022 -

Schaumburg Ford responded

Thanks for sharing your thoughts about your experience with Schaumburg Ford. We appreciate your business and hope to see you again soon!

December 21, 2022

Worst experience I’ve had there. .issues with my oil change & mileage. Sat there for over 2 hours. More

by tmhb15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dana & the technician I don’t know his name
Report | Print
Dec 25, 2022 -

Schaumburg Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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