Schaumburg Ford

Friendly fast service!!! Great fast service! We were 600 miles from home and they had us on the road in no time! The lounge was very nice and clean, as were the restrooms! Great fast service! We were 600 miles from home and they had us on the road in no time! The lounge was very nice and clean, as were the restrooms! Thank you all again for getting us back on the road! More

ABSOLUTELY HORRIBLE SERVICE!!!!! DO NOT TAKE YOUR CAR TO THIS SHADY DEALERSHIP!!!!!!!!!!!! I had my car towed to this location because it is close to home and my vehicle was sendin DO NOT TAKE YOUR CAR TO THIS SHADY DEALERSHIP!!!!!!!!!!!! I had my car towed to this location because it is close to home and my vehicle was sending a high engine temperature message to the computer but it wasnt overheating. When the dealership called me back they said nothing was wrong with it and that it would be $140-$150 for the mechanics time and all they did was reset the computer of its codes. Very disappointed in the service after bc I picked up my car and noticed my ipass was missing and saw online that I had a charge on my ipass account during the time my vehicle was in the shop(charge made Sunday night at 10:29pm). What dealership is open this late????? I called them Monday and I asked where it went and why it was charged on a Sunday night when the dealership is closed. The service manager was very rude and spoke as if he was guilty of committing a crime. He was very defensive when I asked them and he yelled "get me proof it was us. Otherwise you can get the xxxx off the phone with all that nonsense. You're not blaming my guys for something that you cant prove and im not trying to hear all that." My vehicle broke down a month later and i needed a tow but of I took my car to the HOPKINS FORD IN ELGIN and they said I had a coolant sensor that was broken and some other electrical issues going on too. HOW DID YOU PEOPLE MISS THIS! I litterally told the service department that it was my coolant sensor and you people DID NOTHING!!!! $150 just to have it driven around by someone late at night and to be treated poorly. I WILL NEVER TAKE MY CAR HERE AGAIN!!!! I will drive the half hour to HOPKINS FORD IN ELGIN because I know I wont be screwed over and that they will take care of me no matter what. More

slow Services I booked an appointment a week ago at 11:30 am to change the oil to my Van and I went out at 1:30 pm. Two hours of waiting to change the oil by having I booked an appointment a week ago at 11:30 am to change the oil to my Van and I went out at 1:30 pm. Two hours of waiting to change the oil by having an appointment is a lot More

Mustang purchase Great working with sales staff to get me a great price on the car and my trade in. Finance also help lower my payments. Nice facility Great working with sales staff to get me a great price on the car and my trade in. Finance also help lower my payments. Nice facility More

Great experience at Rohrman Ford, thanks Tom Service experience was very good, although I was disappointed the isolated power loss issue could not be duplicated, only b/c of the uncertainty of a Service experience was very good, although I was disappointed the isolated power loss issue could not be duplicated, only b/c of the uncertainty of a reoccurace. I am happy my focus received a clean bill of health. At a time when service everywhere is aweful and good service skills expectations are apparently nonexistant from employers; I think employers just give in to the snowflake generation. Additionally, I think most surveys are ridiculous and I rarely fill any out. If I do fill out a survey or am asked to judge something I am a pretty tough critic, but fair & accurate, and I would never give out a 5/5 stars much less 3/5 in almost all my experiences in the snowflake era unless I felt it deserved. I would say, Tom Martin, provided the best service I have encountered anywhere in recent years, thanks Tom. GT More

Terrible! They talked me into unnecessary extras and refused to remove them. They refused to honor my first oil change coupon. They are terrible. Stay away. They talked me into unnecessary extras and refused to remove them. They refused to honor my first oil change coupon. They are terrible. Stay away. More

Schaumburg Ford Very professional Listen to what I had to say and did a good job on some problems I had recently encountered on the car Would certainly work wi Very professional Listen to what I had to say and did a good job on some problems I had recently encountered on the car Would certainly work with them again More

Good. Price was a little high. Mostly due to labor cost Price was only issue. Overall experience was good. Shane kept me informed and provided explanation of all services done. Will be coming back for any o Price was only issue. Overall experience was good. Shane kept me informed and provided explanation of all services done. Will be coming back for any other services needed More

Wow - This was terrible I purchased a new Focus from this dealership. From the beginning it was horrible. I wanted to look at a specific car. It was a new but a prior mode I purchased a new Focus from this dealership. From the beginning it was horrible. I wanted to look at a specific car. It was a new but a prior model year so had a really good price. I called in the morning to make sure the car was there. I was assured it would be ready and waiting. I got there and found it was not there and had not been there for a while as the car was in the fleet of cars they put out as loaners. Can you say Bait and Switch. I found another car. They use incredibly hard sell. Keep you there, give you sob stories the whole bit from high pressure car dealerships. They wear you down. OK, I negotiate a price, added a package that takes care protects the car. Come to find out that night the guy selling that lied. I don't mean misled, I mean out right lied. Oh well, buyer beware. I take the car home, scheduled an appointment to bring it back in for protection. While in for protection they hit my car and put a big hole in the bumper. Accidents happen. The said it would be done in about a week. They called, said it was done. I said I needed a detailed receipt from the autobody shop with the exact parts they replaced so I could have my autobody ship verify that the parts were genuine ford parts (they had to replace the whole bumper). When I mentioned that I was going to have it checked out they all of the sudden had to keep it another week. I'm pretty sure they authorized a sub standard replacement bumper and had to take that one off and replace it with the OEM bumper. When they called to say it was done I verified the detailed list of parts from the autobody shop was there. OH, yes it's here. So I drive the hour to the dealership. Nope, no receipt. Of course they can't get the receipt. The service manager was horrible! He treated me like I was expecting the world. He went so far as to say my autobody shop was probably corrupt and not qualified to assess the work. Wow. I called my husband when the manager started ranting so he could hear the conversation. To top off the experience when they brought my now protected and repaired new car out I gave it a quick glance and found this 3" circle of gunk right at eye level on the back hatch. The service guy said, oh that's just a sticker. When I pointed out that I just had this car "protected" and that the protection must have been done over the sticker goo, he stomped off to get a rag to clean it up. On closer look there were patches like this all over my car. To the service managers credit he did spend the next 30 minutes rubbing the gunk off my car! I don't know if this was because I'm female or because I challenged them but this dealership is by far the worst purchasing experience I've ever had. I like the car. More

Longer than normal oil change I love this dealership and would recommend anyone to use it. My only complaint was the length of the oil change last weekend. My tech said it would I love this dealership and would recommend anyone to use it. My only complaint was the length of the oil change last weekend. My tech said it would be about an hour and a half since it was Saturday morning. That was fine so I decided to wait. The actual time was two hours and forty minutes which again, is ok. I just wish I had known it would take that long Beto would have done a drop off. More