Schaumburg Ford

Quick easy service I was told it would take less than an hour and they were done in 40 minutes. Only fixed what needed to be done. Will go back again. I was told it would take less than an hour and they were done in 40 minutes. Only fixed what needed to be done. Will go back again. More

Shopping for a deal! Zamantha Gordillo and her Sales Manager (sorry do not recall his name) worked extra hard for us tonight to make our 2017 NEW Platinum Explorer a drea Zamantha Gordillo and her Sales Manager (sorry do not recall his name) worked extra hard for us tonight to make our 2017 NEW Platinum Explorer a dream come true! Both were great in paying attention to our needs and ‘hearing’what we wanted, thus Both if us ended up with a win- win situation: me with a brand new car with excellent trade in and dealership having one less car on the lot 😊 More

Typical 'dealership.' If you are looking for a typical 'dealership' experience you have found the right place. The sales team I spoke with did not have a good working knowl If you are looking for a typical 'dealership' experience you have found the right place. The sales team I spoke with did not have a good working knowledge of the car I was looking at. I mean simple things like horsepower on a car that's been at the dealership for months. They are super high pressure and don't even bother to ask for your permission to do things. I walked out. More

Scheduled maintenance I had a great experience going in for my maintenance on my Ford Mustang.. My service consultant Jason was extremely helpful and knowledgeable. Excell I had a great experience going in for my maintenance on my Ford Mustang.. My service consultant Jason was extremely helpful and knowledgeable. Excellent service and I will be recommending going to Schaumburg Ford!!! More

Excellent service I called Saturday morning to set up time for service And they gave same day at 12:30 pm offered my ride home by 2;00 pm my car was ready service I called Saturday morning to set up time for service And they gave same day at 12:30 pm offered my ride home by 2;00 pm my car was ready More

Excellent I came in on appointment for service. They delayed to work on me, but this one Agent Jason Rose was so good. He explained to me the crisis they were f I came in on appointment for service. They delayed to work on me, but this one Agent Jason Rose was so good. He explained to me the crisis they were facing at a time. He did it courteously and professionally. More

Friendly Service, some things questionable This is my second time here for warranty work. My service advisor was good and down to earth, kept me up to speed both times while I was in there. My This is my second time here for warranty work. My service advisor was good and down to earth, kept me up to speed both times while I was in there. My concerns are more with the porters which, upon driving into the service bay did the usual alignment and battery checks, they left my battery cover clips broken or missing, not sure how that reflects on the rest of the treatment towards my car in their hands. I found this out at home when I opened my hood to check what they did. The tech that looked at my car, stated he couldn’t replicate my concern so I took him for a drive myself, and the issue was apparent as soon as we rolled out of the service drive, literally before we even made it to a road to really drive the car. My issue with the car is very specific, so I’m willing to give benefit of the doubt here, but it kind of raised question as to how he tested the car. He agreed with me ultimately, and will be ordering parts for a fix. My review is mostly based on my first experience with this dealer which a was quick and easy warranty concern and and I was happy that it was fixed. This second time though has me a little concerned with the porters which didn’t even own up to breaking and losing something simple like a battery cover clip, it’s not a big deal but little things lead to bigger things the more you get away with it. Anyways, I’ll be leaving another review once all work is completed after parts are ordered. More

Great Service I’ve been going to this dealership for 8 years. The service advisors are very friendly and knowledgeable. I arrived 20 minutes before my appointment t I’ve been going to this dealership for 8 years. The service advisors are very friendly and knowledgeable. I arrived 20 minutes before my appointment time and they took me right away. The minute I stepped out of my vehicle, the service advisor, Jason Rose greeted me. When we were going over my service history, he showed me the computer screen rather than hiding behind it. He noticed I never had a brake fluid flush and was upfront about pricing. Jason said it would take a certain amount of time and he was accurate. Overall, I am very happy with the service Jason provided. More

Service Did my service and took care of the re calls right away also gave me a ride home when i picked up my truck it was brought to me right away Did my service and took care of the re calls right away also gave me a ride home when i picked up my truck it was brought to me right away More

2 hour oil change I worked with Nick when I bought my car, so I was happy to come back to the dealership to get my vehicle serviced. I saw him while I was waiting for m I worked with Nick when I bought my car, so I was happy to come back to the dealership to get my vehicle serviced. I saw him while I was waiting for my car. He's very friendly, and always a joy to catch up with! I scheduled an appointment to get my oil changed, and when I got to the service center it looked like it wasn't busy, so I didn't think it was going to take more than 45 minutes. I waited 2 hours in an empty waiting area for what I thought was a pretty basic service. I don't understand the delay when I had an appointment, and I didn't see anyone else waiting for their vehicle to be serviced. While it was great to see Nick, overall it was a very disappointing experience. More