Schaumburg Ford

Used vehicle purchase. I enjoyed my purchase experience but I do question the service department experience. My used truck was spotless. They cleaned it completely. But more I enjoyed my purchase experience but I do question the service department experience. My used truck was spotless. They cleaned it completely. But more important was whether or not it was checked out. All 4 tires were very low ranging from 15lbs to 24. For the future I would say that road worthiness is more important than cleanliness. More

Very time consuming. Wish I had the numbers sooner. Hoping for more of an idea about cost at this point. Have a car picked out but no idea of cost. Wish I had the numbers sooner. Hoping for more of an idea about cost at this point. Have a car picked out but no idea of cost. More

Nice customer service and friendly Nice customer service. Jason R. Explain what my truck needed. Jason kept me updated on how long. I would recommed this dealership to my friends. Nice customer service. Jason R. Explain what my truck needed. Jason kept me updated on how long. I would recommed this dealership to my friends. More

Excellent. Very friendly. Just walked in to look while we had some time to kill before medieval times. We ended up leaving with a new explorer and they rushed so we wouldn't b Just walked in to look while we had some time to kill before medieval times. We ended up leaving with a new explorer and they rushed so we wouldn't be late. About week n half latet back in n bought a truck my husband loves. They worked with us and treated us great. Would definetly go back if or when i need another vehicle. Thanks Dan n nick More

Great service, great showroom, great selection Our sales rep Joe Krol was sincere and knowledgeable, as well as pleasant. Ideen Ghaffari, worked with us to get us into the best vehicle. Our sales rep Joe Krol was sincere and knowledgeable, as well as pleasant. Ideen Ghaffari, worked with us to get us into the best vehicle. More

Recall I was in for a recall. The experience was quick and painless. Everyone was very informative and professional. I would recommend them for service anyti I was in for a recall. The experience was quick and painless. Everyone was very informative and professional. I would recommend them for service anytime. More

First time customer I came to Bob Rohrman to get my 1st oil change on my Escape. I was really dreading going back into a dealership for anything. My previous experience I came to Bob Rohrman to get my 1st oil change on my Escape. I was really dreading going back into a dealership for anything. My previous experiences with dealers has been less than pleasant. It only seems like they want to push more & more services whether I need them or not. This was completely different. Joe was very helpful & didn’t try to push unnecessary services on me. Everyone was very polite & answered all of my questions. More

The best Ford dealer Great customer service. The Service department has a promptless attendance, very good communication skills, very helpful to answer all the questions r Great customer service. The Service department has a promptless attendance, very good communication skills, very helpful to answer all the questions related to the visit and give very good service deals! More

Worst service experience of my life. Went in for a sensor, told I needed brakes, rotars, etc. Fine, paid for everything and left. Grinding noises ever since, 5 follow up visits later, I Went in for a sensor, told I needed brakes, rotars, etc. Fine, paid for everything and left. Grinding noises ever since, 5 follow up visits later, I was told (adamantly) it's normal ABS noise. Wrong. Fox Ford took care of the problem, they are my new dealership. More

Best experience Great staff, professional management and by far the most FUN I have had at a car dealership. The general manager Ideen Ghaffari walked us through the Great staff, professional management and by far the most FUN I have had at a car dealership. The general manager Ideen Ghaffari walked us through the whole process and our sales person nick Magdalin went above and beyond on his knowledge and service. Thank you to everyone at bob Rohrman Schaumburg Ford. More