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Schaumburg Ford

Schaumburg, IL

3.9
1,650 Reviews
Call Dealership (224) 637-1511

815 East Golf Road

Schaumburg, IL

60173

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1,650 Reviews of Schaumburg Ford

September 15, 2021

check-in was quick and service was performed in a timely manner. Done correctly the first time. More

by RJBLACK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Wittkofski
Report | Print
Sep 15, 2021 -

Schaumburg Ford responded

We appreciate your business and our team looks forward to serving you again soon!

September 14, 2021

This was a horrible experience. Service Advisor Leviant was non communicative and gave us misleading information. More

by PAULINEOBERLAND
Recommend Dealer
No
Employees Worked With
Dennis Siears
Report | Print
Oct 01, 2021 -

Schaumburg Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. Management will be in touch to discuss things further. Thank you for your time, Pauline.

September 14, 2021

Not one individual wearing a face mask indoors. Service representative treated me like an inconvenience and spoke very condescendingly. More

by McAfee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cannot recall without photo. Service person was different than person I spoke with
Report | Print
Oct 01, 2021 -

Schaumburg Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 11, 2021

Excellent service, kind and respectful team. Very pleasant experience every time. Don't want to take my vehicle elsewhere. Comfortable waiting area, good coffee. Couldn't ask for anything more. More

by jms2612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Sep 12, 2021 -

Schaumburg Ford responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Schaumburg Ford. We appreciate your business and hope to see you again soon!

September 07, 2021

Thank you Mark and Victor and Lou for working with me and getting me in the truck I've been wanting for sometime. Love the truck thanks guys. More

by Thomas Day
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Victor Lou
Report | Print
Sep 07, 2021 -

Thomas Day responded

Only thing was I didn't receive a full tank of gas

September 02, 2021

Zach was very knowledgeable. He helped me through any issues with ease. He was very friendly. Nick and Zach took great care of me during my visit. More

by Bobby Ames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Magdalin, Zach Pobuta
Report | Print
Sep 03, 2021 -

Schaumburg Ford responded

Thank you for your business and this review, Bobby. We're happy to hear Nick and Zach were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 31, 2021

Great personalities- Hard working Dealership and Keeps their Word. I had a great experience while coming in for service over the past year and never left dissatisfied. More

by MITCHRYAN850
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Sep 01, 2021 -

Schaumburg Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 30, 2021

This dealer used to be pretty good, if only a little slow to get your service done. This last time my car broke down a week after taking it in. Coincidence? The check engine light went on and the car literal More

by Old time customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Pobuta
Report | Print
August 26, 2021

Service was solid but it seemed a bit excessive. After the work was done, I found someone that could do the same work for $100 less. More

by Alexander.walanka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Pobuta
Report | Print
Aug 26, 2021 -

Schaumburg Ford responded

Thank you so much for taking the time to leave us this feedback. We will be sure to share your comments with our team. We thank you for choosing Bob Rohrman Schaumburg Ford. Please don't hesitate to reach out if you need anything else. We're always happy to help.

August 25, 2021

Despite their guest internet was down, I was still provided great service from the team. I needed it done quickly and they were good enough to accommodate my schedule. More

by Michael J. Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Pobuta
Report | Print
Aug 25, 2021 -

Schaumburg Ford responded

Thank you, Michael! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Schaumburg Ford.

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