Schaumburg Ford

Great customer service. Buying process was extremely easy and everyone involved was vary nice. They answered all of my questions and everything was completed in a timely man Buying process was extremely easy and everyone involved was vary nice. They answered all of my questions and everything was completed in a timely manner. More

Sold us a key replacement warranty. At the bottom of the contract it states two keys were to be delivered. We received 1 set of keys. They claim they won’t be able to do anything for At the bottom of the contract it states two keys were to be delivered. We received 1 set of keys. They claim they won’t be able to do anything for us and that we need to wait 30 days. We called the warranty company BEFORE calling the dealer. They were going to replace the key for us but said the dealer needs to make the contract whole prior to them working with us, meaning they need to provide TWO set of keys. The dealer held the keys from us and the keys to our trade in. So we really weren’t aware that one was only going to be delivered. If you purchase this warranty make sure they hand you two key fobs prior to signing. More

Service was exceptional. We had a new service writer and the young man may have truly found his niche in life. We have been fortunate enough to have two service writers who h We had a new service writer and the young man may have truly found his niche in life. We have been fortunate enough to have two service writers who have been exceptional. Very happy with the work. More

First thing is that I do not even recognize any of the people they show on this site. The people who took care of me are not even showing here. They did a good job of keeping me interested in the used c people they show on this site. The people who took care of me are not even showing here. They did a good job of keeping me interested in the used car I purchased. A reasonable price but it took me all day at the dealership. More

Very friendly, up front and honest to the best of their knowledge. If they didn’t know the answers to my questions, they would find it knowledge. If they didn’t know the answers to my questions, they would find it More

We came in for an inspection. We were quoted $149.95. After the inspection was completed, we were quoted a huge amount of money for repairs and after checking with other repair sh We were quoted $149.95. After the inspection was completed, we were quoted a huge amount of money for repairs and after checking with other repair shops, it was about three times as much. We decided not to repair at the dealership. At that point the staff was very unpleasant, cursing our rep out and trying to charge us double the inspection rate. More

Given a. Busted rental car with no horn, filled with dog hair, and needs an oil change! I'm shocked that a dealership would be ok giving a car with no horn t Busted rental car with no horn, filled with dog hair, and needs an oil change! I'm shocked that a dealership would be ok giving a car with no horn to a customer. Then they tell us they have nothing else 🙄 fix the horn then ? So unprofessional,what a huge FAIL More

My wife and I were looking for a replacement vehicle. Sebastian, our main sales point of contact, was friendly and knowledgeable about the vehicle. If we had questions he didn’t know the answer to, he fo Sebastian, our main sales point of contact, was friendly and knowledgeable about the vehicle. If we had questions he didn’t know the answer to, he found the answers quickly. Sebastian, Nick and the rest of the sales team made us feel comfortable and went above and beyond to work through the details and make sure the total cost and payment was within our budget and reasonable. My wife and I very much appreciate the work the team at Schaumburg Ford put in to make us comfortable. I would recommend reaching out to Sebastian and the team if you’re looking for a vehicle. More

Very friendly & professional. Would love to return for my next car purchase. Ask for Jashley. She is very friendly & knows her stuff. Would love to return for my next car purchase. Ask for Jashley. She is very friendly & knows her stuff. More

Poor communication. . took a long time to figure out issue.. finally got a loaner… glad I had that insurance to pay for this! . took a long time to figure out issue.. finally got a loaner… glad I had that insurance to pay for this! More