Schaumburg Ford

Was told my service would take 2 hours @ about 3 hours I went to find my advisor, told him it’s been 3 hours when will my car be done I want to go hime he said I asked you if you wanted to go home which he went to find my advisor, told him it’s been 3 hours when will my car be done I want to go hime he said I asked you if you wanted to go home which he did NOT, he was making a joke about me being pretty and wanted me to hang around. Not funny! It took over 4 hours and claimed there were a couple issues. He gave me 2 free oil changes, seriously don’t even know if I will come back to use them. My work order showed I was waiting! And I had to go find him twice to find out what was going on. Horrible customer service! More

Very good service department. I drive 40 miles out of my way to come here and I never feel like it was a waste of my time based on the way they treat me. way to come here and I never feel like it was a waste of my time based on the way they treat me. More

Good work perhaps better communication. I will continue to have my vehicle serviced at this facility. We’ll see how it goes from now on. Do I recommend this place absolutely. to have my vehicle serviced at this facility. We’ll see how it goes from now on. Do I recommend this place absolutely. More

Got the text for my appointment and they gave a new program and a car service brought me home. Asked for a coupon and they applied one, we have spent over $4000 in repairs with them in the last 13-15 program and a car service brought me home. Asked for a coupon and they applied one, we have spent over $4000 in repairs with them in the last 13-15 months on our 2010 Escape. More

Service was great. I was able to leave my truck and they called when done. No complaints. called when done. No complaints. More

Evans went above and beyond. Highly recommend him for any future services future services More

Great service and people are real nice. I will come again. again. More

I was there for just oil change, but service advisor recommended transmission and brake fluid change too due my car high mileage and manufacturer recommendation. I took their advise and my car works am recommended transmission and brake fluid change too due my car high mileage and manufacturer recommendation. I took their advise and my car works amazing different after. They also found issue with one of the tires for replacement and I was very happy to replace for my safety since I drive long distance for work. To sum up, although I am broke due to the cost, they did an excellent job and my car runs amazingly different. I am very happy and satisfied 120% of their service. I have been bring my car to this dealer for couple years now and I like how they operate. More

Good people work here....I have bought 4 vehicles now at Schaumburg Ford and always been treated well, sales and service are top notch! That's why I keep coming back! Schaumburg Ford and always been treated well, sales and service are top notch! That's why I keep coming back! More

Employee that helped me wasn’t the nicest, he was nice to other customers but not me. other customers but not me. More