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Schaumburg Ford

Schaumburg, IL

3.8
1,655 Reviews

815 East Golf Road

Schaumburg, IL

60173

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1,655 Reviews of Schaumburg Ford

July 14, 2021

Easy to make an appointment. I don't love that it required two trips to get it done. 1 to start the order of the part and one to do the work. That is no fault of the people in the building, I think t More

by ANNIEDEMALINE
Recommend Dealer
Yes
Employees Worked With
Thomas Wittkofski, David Pobuta, Zach Pobuta, Evans Marinakis
Jul 14, 2021 -

Schaumburg Ford responded

Thank you for your feedback and your patience with the process! Quality customer service is always our number one priority, and we're happy to hear that our team met your expectations. Thank you again for choosing Bob Rohrman Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

July 13, 2021

A huge thank you to service writer Evans putting me with Ford Mechanic Bryce to finding and finally fixing my drive train issues after months of nobody being able to figure it out!!! Darryl 2017 FORD F-150 More

by DMARKETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Jul 13, 2021 -

Schaumburg Ford responded

Thank you, Darryl, we are very happy to hear that Evans and the team were able to help and provide you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 12, 2021

The work to repair my truck after the technician crashed it was completed. However, communication was terrible. I was promised follow up calls on specific days but no one ever called. My truck was returned More

by JOHN.STRELKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Azarov, Zach Pobuta
Jul 29, 2021 -

Schaumburg Ford responded

Thank you, John, for reaching out to us. A representative from our dealership will be contacting you soon. Again, we apologize for the miscommunication and experience you have had at our dealership.

July 10, 2021

Poor service not very happy parts people making third trip as they broke the mirror Again they need to be happier and make you feel welcome in their service bay area More

by WAENGLEHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All of them
Jul 27, 2021 -

Schaumburg Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 10, 2021

Came in for a 40 dollar oil change special and ended up paying for extra oil and a tire rotation I did not need or ask for. More

by JWHIT0251
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Jul 12, 2021 -

Schaumburg Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly to discuss, we would appreciate the opportunity to address your concerns.

July 08, 2021

Was told my service would take 2 hours @ about 3 hours I went to find my advisor, told him it’s been 3 hours when will my car be done I want to go hime he said I asked you if you wanted to go home which he More

by pattycoldebella
Customer Service
Recommend Dealer
No
Employees Worked With
Lavent
Jul 25, 2021 -

Schaumburg Ford responded

Patty, We're sorry to hear that your service visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 07, 2021

Very good service department. I drive 40 miles out of my way to come here and I never feel like it was a waste of my time based on the way they treat me. More

by Ernie Gerrish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levent Oner
Jul 07, 2021 -

Schaumburg Ford responded

We appreciate your business, Ernie, and our team looks forward to serving you again soon!

July 07, 2021

Good work perhaps better communication. I will continue to have my vehicle serviced at this facility. We’ll see how it goes from now on. Do I recommend this place absolutely. More

by elpamej13@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Siears
Jul 07, 2021 -

Schaumburg Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

July 07, 2021

Got the text for my appointment and they gave a new program and a car service brought me home. Asked for a coupon and they applied one, we have spent over $4000 in repairs with them in the last 13-15 More

by SHELLEYMIJARES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Wittkofski, David Pobuta, Zach Pobuta, Evans Marinakis
Jul 07, 2021 -

Schaumburg Ford responded

Thank you, Shelley, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman Schaumburg Ford!

July 05, 2021

Service was great. I was able to leave my truck and they called when done. No complaints. More

by MALARETJR.MICHAEL
Recommend Dealer
Yes
Employees Worked With
Levent
Jul 05, 2021 -

Schaumburg Ford responded

Thank you for taking the time to leave us a five-star rating, Michael. We appreciate your business here at Bob Rohrman Schaumburg Ford.

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