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Schaumburg Kia

Schaumburg, IL

4.3
2,738 Reviews

1100 E Golf Rd

Schaumburg, IL

60173

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2,738 Reviews of Schaumburg Kia

December 10, 2021

Had a very good experience dealing with Steve. He was helpful, patient, and not at all pushy. He shot straight with us on the price, negotiated fairly and in good faith, and answered all of our question More

by DAVID.JOHNSON2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Tremmel, Steve Heinze, Ryan Augustine
Dec 10, 2021 -

Schaumburg Kia responded

David, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Steve and our team here at Bob Rohrman Schaumburg Kia are glad to have you as a customer.

December 10, 2021

Mark on service is always very helpful and does what ever he can to help me. More

by Danielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MarK Robles
Dec 10, 2021 -

Schaumburg Kia responded

Danielle, Thank you so much for your excellent review! We are so glad that Marc had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman Schaumburg Kia. Please don't hesitate to reach out if you need anything else.

December 10, 2021

Christian Medina was extremely courteous. We had no trouble booking a repair date. The lead mechanic repaired our car which needed major work to restore the under carriage. Test drives since the repair More

by Jackalope
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christian Medina
Dec 10, 2021 -

Schaumburg Kia responded

Thank you for the kind words for Christian and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 09, 2021

Was great service! The service manager was very professional and help me take care of my Nero the best it could be taken care of. Would recommend to anyone that needs their car serviced to take it More

by THOMASHEINZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filippo
Dec 09, 2021 -

Schaumburg Kia responded

We're so happy the Bob Rohrman Schaumburg Kia service team took outstanding care of you! Thank you for sharing and for the excellent feedback - we hope to see you again!

December 08, 2021

The service guys are always amazing to work with. They are clear about what needs done and they always check in while you wait. The service department is definitely the best part of the dealership. More

by Natasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MarK Robles
Dec 08, 2021 -

Schaumburg Kia responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! Thank you for this fantastic five-star review. We truly appreciate your business, Natasha. We look forward to having you as one of our valued customers for years to come

December 08, 2021

Mark was great and very helpful. Staff is always very Kind and helpful with anything needed More

by luciannarespondi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MarK Robles
Dec 08, 2021 -

Schaumburg Kia responded

Thank you for taking the time to leave us a great review. We are very happy to hear that Marc provided you with such a positive experience! We sincerely value your business, Lucianna. We look forward to your next visit.

December 08, 2021

Easy to make a service appointment online and Mark was very helpful when i arrived for my scheduled appointment. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MarK Robles
Dec 08, 2021 -

Schaumburg Kia responded

It has been a pleasure serving you, John. Quality customer service is always our number one priority, and we're happy to hear that Marc met your expectations. Thank you again for choosing Bob Rohrman Schaumburg Kia, we look forward to having you as one of our valued customers for many more years to come!

December 08, 2021

Best Service Personnel we've dealt with in about 20 plus years. Very Courteous, Knowledgeable, And Customer Service Friendly. Kia Schaumburg Service Dept is a PLEASURE TO WORK WITH. I 'm glad I purchased m More

by Stellaklich8319
Recommend Dealer
Yes
Employees Worked With
Fillippe , Matthew Pavone
Dec 08, 2021 -

Schaumburg Kia responded

Thank you for taking the time to leave us this fantastic five-star review. We appreciate your business, Stella. We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Schaumburg Kia.

December 07, 2021

Overall good experience and Reuben our salesman was very knowledgeable and thorough during the whole process. More

by CLOS726
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Tremmel, Al Ducato, Ruben Dortch
Dec 07, 2021 -

Schaumburg Kia responded

It's validating the hear that Reuben was able to assist with your experience so well! We couldn't agree more that he is a great asset to the Bob Rohrman Schaumburg Kia team and are so glad you enjoyed working with him. Safe travels and have a great day!

December 06, 2021

Well im disappointed i was charged almost $80 to take 2 screws out in search of a bulb housing that allegedly was not there and wanted to charge me almost $500 to order a new part. When i got home i took t More

by Chrismedin25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaac Hidder
Dec 23, 2021 -

Schaumburg Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss this? Thank you for your time, Chris, and hopefully, we can get to the bottom of this.

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