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Schaumburg Kia

Schaumburg, IL

4.2
2,739 Reviews

1100 E Golf Rd

Schaumburg, IL

60173

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2,739 Reviews of Schaumburg Kia

July 05, 2021

Felt like no sense of urgency over 7 hours to buy car. I felt I knew more about car than salesman. Once done buying car had to wait 2 and a half hours to actually get car. Guy went to put gas in it and that More

by FRNDZFREAK
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim, Daina Barthel
Jul 22, 2021 -

Schaumburg Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 05, 2021

None of the used cars where clean. I was able to test drive but Overall I expected more and felt like it was just alright. More

by Ladyhudson07
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Anderson, Kamarie Jones
Jul 26, 2021 -

Schaumburg Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 02, 2021

Service guys are all amazing. Top notch crew to say the least. More

by JOHNRIGGIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Phil, Christian and Booby
Jul 02, 2021 -

Schaumburg Kia responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Bob Rohrman Schaumburg Kia, and we look forward to your next visit!

July 02, 2021

The vehicle I was going in to look at was pulled out, started and air conditioned as soon as I pulled into the lot. This dealership surpassed my expectations in every way. Professional, friendly and an o More

by Leah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Anderson, Michael Mallory, Tyler Larson, Chris Evans
Jul 02, 2021 -

Schaumburg Kia responded

Leah, thank you for taking the time to leave us a review! We are proud that we earned your recommendation here at Bob Rohrman Schaumburg Kia, and we will certainly let our team know that you appreciate their help. We hope to see you again sometime!

July 02, 2021

Best used car experience in 54 years of buying cars More

by RICHARDSON60050
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Tremmel
Jul 03, 2021 -

Schaumburg Kia responded

Thank you so much for the five-star review. We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bob Rohrman Schaumburg Kia!

July 02, 2021

A month after my purchase I received a call from the dealership explaining that extra paperwork was needed. Doesn't seem very organized or together. More

by sloantue
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Anderson, Kamarie Jones
Jul 19, 2021 -

Schaumburg Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 02, 2021

Service was ok but they have several mark ups on MSRP. I went to Libertyville to buy a Kia Stinger Scorpion because Your dealership wanted $6000 over MSRP. More

by STEVE.GARTH
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricky Perez, Mark Anderson, James Meiners
Jul 20, 2021 -

Schaumburg Kia responded

Thank you for your feedback, Steve. Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 01, 2021

I discovered my washer fluid reservoir was completely empty after bringing my new car home. I’m not sure how this happened being a new car and all that is supposed to be checked before customer takes car More

by Mayra Infante
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Rodriguez , Mark Anderson, James Meiners, Daina Barthel, Juliet Kuzma, Allison Bijan
Jul 01, 2021 -

Schaumburg Kia responded

Thank you for this feedback, Mayra, and we're sorry to hear that you weren't fully satisfied with your experience. Please reach out to us directly to discuss how we can rectify the issue. We sincerely value your business and hope you will give us another opportunity to demonstrate our commitment to great service.

July 01, 2021

Ok just wish if there was no problem that I would have not been charged. I do have a ten year 100,000 mile warranty and I hardly ever bring it in for any issues More

by ECDOLLAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issac
Jul 01, 2021 -

Schaumburg Kia responded

Thank you for your feedback for our service department! We will share your comments with them, and please don't hesitate to reach out to us if you would like to discuss this in more detail. We would appreciate the opportunity to address your concerns.

July 01, 2021

When I arrived it was very busy and hard to find a place to park; it was a little like a zoo, but after I got in it was fine. More

by BCHARLTON73
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christian Medina
Jul 02, 2021 -

Schaumburg Kia responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Schaumburg Kia. We appreciate your business and hope to see you again soon!

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