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Schaumburg Kia

Schaumburg, IL

4.3
2,738 Reviews

1100 E Golf Rd

Schaumburg, IL

60173

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2,738 Reviews of Schaumburg Kia

May 14, 2021

I haven’t had my car for 6 weeks, I was never given a loaner car. My car needed a new engine, got one, then they said it was no good so had to wait for another. I still don’t have my car. I brought it in More

by KYMAJ5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Robles
Jun 01, 2021 -

Schaumburg Kia responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 12, 2021

Was very happy with my experience in buying my car. Steve was very helpful and informative and made the transaction very smooth. Every step went smoothly. More

by NANCCALL
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
May 13, 2021 -

Schaumburg Kia responded

Thank you for the great review! It is wonderful to hear that you had such a successful experience working with Steve and the Bob Rohrman Schaumburg Kia team. Drive safely in your new vehicle, and we hope to see you again down the road!

May 12, 2021

Was lied to several times about both service and parts. Definitely not a fan of being lied to. Then when you call you can never get a live person More

by Ronsheline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts and services
May 29, 2021 -

Schaumburg Kia responded

Thank you for this feedback, Ron. We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

May 12, 2021

Presale was great. Steve was great at texting me exactly what I wanted. 2nd key wasn’t ready had to come back a 3rd time. More

by JVPRYOR2002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Tremmel, Steve Heinze, Christian Medina
May 12, 2021 -

Schaumburg Kia responded

It's fantastic to hear that Steve provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Bob Rohrman Schaumburg Kia!

May 12, 2021

Had a good experience with the service department and answered all my questions and giod the work done before the time statted .and my car was cleaner then when I bought it in thanks. More

by Jeff Albro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Pavone
May 12, 2021 -

Schaumburg Kia responded

Jeff, we are thrilled that our team delivered such efficient, top-notch service! Thank you for choosing Bob Rohrman Schaumburg Kia and taking the time to leave us a great review. We hope to welcome you back in the future!

May 12, 2021 -

Schaumburg Kia responded

Thank you, Jeff, it's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman Schaumburg Kia!

May 12, 2021

Nick give me the best experience great customer service nick was very helpful all I can say my experience was wonderful and I live with a car More

by Sylvie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
May 13, 2021 -

Schaumburg Kia responded

Sylvie, thank you for the review! It was our pleasure to assist you here at Bob Rohrman Schaumburg Kia, and we will certainly let Nick know that you appreciate his help. We hope to see you again sometime!

May 12, 2021

Isaac was friendly took care the issue with my car advised what service’s should be done on my Kia in the future and got me back on the road in a timely fashion like always great service More

by OLANDER17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac you
May 13, 2021 -

Schaumburg Kia responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Isaac took such good care of you here at Bob Rohrman Schaumburg Kia, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

May 12, 2021

Easiest buying experience we've ever had! Never stepped in dealership once. Ordered it online and was delivered to our driveway the next day! Told them what we wanted our payments to be and they matched i More

by witnelyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaudia Tatkowska
May 13, 2021 -

Schaumburg Kia responded

Thanks so much for your review! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that Klaudia and the rest of our team were able to get you exactly what you needed from the comfort of your home. Thanks for choosing Bob Rohrman Schaumburg Kia!

May 13, 2021 -

Schaumburg Kia responded

All of us here couldn’t ask for better feedback! Have a great day!

May 11, 2021

Bought a Stinger from Bill Brennan. Younger guy who has a Bright Future in sales. No Games, straight forward negotiation. No hidden charges as well. Tiffany in finance was a pleasure to deal with as well.... More

by RICHJOHNSONFLYSAA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Brenan, younger guy who has a Bright Future in sales !Tiffany in finance is Awesome as well !, Tiffany Tremmel
May 11, 2021 -

Schaumburg Kia responded

Congratulations on your new Stinger, Rich! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Bill and Tiffany delivered such a great experience! Thank you for helping to spread the word about us.

May 10, 2021

Purchasing my first car was a breeze because of the help I had at Kia. Everyone was really understanding and ready to help. Thanks a lot More

by Kaylyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamarie Jones
May 10, 2021 -

Schaumburg Kia responded

Kaylyn - Congratulations on your new car! Thank you for trusting us at Bob Rohrman Schaumburg Kia to help with your first car-buying experience. We are pleased to hear that our staff was so helpful. We hope to see you again in the future. Safe travels and enjoy your new ride!

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