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Schaumburg Kia

Schaumburg, IL

4.3
2,738 Reviews

1100 E Golf Rd

Schaumburg, IL

60173

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2,738 Reviews of Schaumburg Kia

May 09, 2021

Everyone who helped us while buying a new our new car Everyone who helped us while buying a new our new car were very nice, helpful and patient. they did not rush the decision making process even thou More

by Danielle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mitchell, Luther Jamison, Kamarie Jones, Michael Mallory, Klaudia Tatkowska, Tyler Larson, Chris Evans
May 10, 2021 -

Schaumburg Kia responded

Thank you for your business, Danielle, and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 07, 2021

Always great service when I come here. And always have plenty of available appointment times too which is nice and convenient. Me and my wife have both of our cars serviced here More

by Nick Hope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filippo
May 07, 2021 -

Schaumburg Kia responded

Thank you, Nick, for your continued support of Bob Rohrman Schaumburg Kia! We look forward to working with you the next time you bring your vehicle in for service!

May 07, 2021

Friendliness, I like the service we get and the details we get. I also like the 10 miles service free ride that is offered to customers. More

by SS01010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Robles
May 07, 2021 -

Schaumburg Kia responded

Thank you for the positive review and five stars! We strive to deliver exceptional service to our customers and are glad you felt this during your experience with our team. We're grateful for your business and look forward to serving you at Bob Rohrman Schaumburg Kia again in the future!

May 07, 2021

Very good customer friendly and helpfulChristian and Very good customer friendly and helpful Christian and Jose did an excellent job with my recall service, on schedule and car washed afterwards. I boug More

by CORDERO902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian; Jose
May 08, 2021 -

Schaumburg Kia responded

We're delighted to hear you had an excellent service experience here at Bob Rohrman Schaumburg Kia! Thank you for trusting our team with the sale and care of your vehicle - we are deeply grateful for your business. Drive safe and see you next time!

May 06, 2021

The service Dept did a great job and kept me informed about the job they did on my car and kept with in the time they said More

by RU832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filippo
May 06, 2021 -

Schaumburg Kia responded

Thank you for taking the time to leave a positive review for us at Bob Rohrman Schaumburg Kia! We appreciate your kind words about our service department and staff. We always strive to provide as much helpful information to our customers and we appreciate your confidence in our team to get the job done. We wish you many safe and happy travels!

May 04, 2021

Great service and customer satisfaction. Thank you!oil Great service and customer satisfaction. Thank you! oil change and other regular maintenance Jose helped me with the battery for the remote. Tha More

by NOMIAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jose
May 04, 2021 -

Schaumburg Kia responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Bob Rohrman Schaumburg Kia, and we will certainly let Jose know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

May 04, 2021

Very efficiently,professionals in every detail Thanks Very efficiently,professionals in every detail Thanks for excellent service IMHO KIA makes exceptional cars and need exceptional places to sell More

by JOSEF690
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Tremmel, Klaudia Tatkowska, Juliet Kuzma
May 04, 2021 -

Schaumburg Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations on your new Kia, Jose!

May 04, 2021

Very friendly and comprehensive service. Took away a lot of the anxiety about purchasing a new vehicle. Was very understanding about limitations and time constraints. Appreciated the delivery test drive and More

by m.c.dickson92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mitchell, Tiffany Tremmel
May 04, 2021 -

Schaumburg Kia responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

May 03, 2021

Great service as always. Great clear communication and updates throughout the service. I appreciate the constant check ins Christian did while I was waiting for my car to finish. More

by ALLISONPUTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Medina
May 03, 2021 -

Schaumburg Kia responded

We are delighted that Christian and the team delivered such communicative, efficient service. Thank you for choosing Bob Rohrman Schaumburg Kia and reviewing our work. Drive safely and we hope to see you again down the road!

May 01, 2021

Not super happy about my purchase or aftercare. Called 7 times Friday asking to speak to a manager either in service or new sales and never spoke to anyone. Never had my calls returned, nothing. Not a great More

by Ronsheline
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tiffany Tremmel, Michael Mallory
May 19, 2021 -

Schaumburg Kia responded

Hello, Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Management will be in touch soon.

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