Schaumburg Kia

The service was super fast. The staff were friendly. Never once did I feel like I was being pushed in to buying anything. Very knowledgeable as well. Never once did I feel like I was being pushed in to buying anything. Very knowledgeable as well. More

Christian was very professional and helpful. Recall on engine so needed to be replaced but was covered. Took quite some time (a month) with no loaner car for weeks but Christian’s communication and desi engine so needed to be replaced but was covered. Took quite some time (a month) with no loaner car for weeks but Christian’s communication and desire to help was appreciated. wish the car had been washed without me asking given all we More

Mark , was awesome. Very informative. Part had to be ordered. He was excellent at informing me of the next process. I hope he is the one I get when I bring my car in next time ordered. He was excellent at informing me of the next process. I hope he is the one I get when I bring my car in next time More

This and any other dealer need to invest in the used cars repairs to be sure they are reliable when they are sold to customers repairs to be sure they are reliable when they are sold to customers More

Excellent Customer Service! Anytime we have brought are care in for ANY repairs we have never had any issues at all. We will continue to bring out car in for service when needed. care in for ANY repairs we have never had any issues at all. We will continue to bring out car in for service when needed. More

We went for some issue with my phone outlet, the person working with us explained the possibility of the problem and took our car to check. The issue was taken care of but the only problem was it took too working with us explained the possibility of the problem and took our car to check. The issue was taken care of but the only problem was it took too long.Over all good service. More

They did a great job and provided the correct time frame for me to get back. I will be going back for my next service. for me to get back. I will be going back for my next service. More

Everyone is very friendly and keeps me updated as we go. Answer all my questions and helps me understand what is happening to my vehicle. go. Answer all my questions and helps me understand what is happening to my vehicle. More

Nick and the staff made my wife and I feel incredibly welcomed and worked with us. Gave us the customer service that we were expecting and more. Made it worth the drive from Rockford. We will be back for welcomed and worked with us. Gave us the customer service that we were expecting and more. Made it worth the drive from Rockford. We will be back for more! More

I bought a 2021 Sorento back in December and was due for my first service appointment. I remember when I purchased the car they said “we will see you back for your first complimentary oil change. I called my first service appointment. I remember when I purchased the car they said “we will see you back for your first complimentary oil change. I called on 4/14 to book my first service appointment for Saturday 4/24. I was told on the phone a typical service job like this is 30-40 minutes. Sounds good. I showed up this past Saturday 10 minutes early for my noon appointment, only to be told it will be an hour and half wait. Since I planned on it only being 30 minutes I was just going to wait around for it. I couldn’t believe it actually took the full hour and half for an oil and filter change. Other places do the same job in 10-15 minutes. That’s not even the best part, when the service advisor brings my paperwork to the cashier I am informed I have to pay $23 as my car takes full synthetic oil and the “complementary oil change” is only for conventional oil. So I pay the difference. What a bunch of crap. When you sold me the car you knew what oil it takes, so it shouldn’t matter if it’s full synthetic or conventional, complementary is complementary, meaning you cover the full price! Buyers beware as it’s sad you spend 35k and they can’t even cover and oil change. Maybe the sales team and service team need to sync up because that is horrible service!! Bob Rohrman, if you want to make it right, be true to your words and credit me back $23 bucks because again “complementary” means 100% covered by you! More