Schaumburg Kia

Great environment! Every worker there was so kind and offered help as soon as I walked in! Bill was great! So glad he was there to help me pick the perfect car! offered help as soon as I walked in! Bill was great! So glad he was there to help me pick the perfect car! More

Kamarie was great. Didn't make me feel pressured and answered all my questions, in person and via email. Overall, Kamarie was very friendly, professional and knowledgeable. answered all my questions, in person and via email. Overall, Kamarie was very friendly, professional and knowledgeable. More

Michael Delaney was very knowledgeable and informative. Never felt pressured. Worked with me on getting the car I wanted along with the price range. All the individuals I dealt with were professional and u Never felt pressured. Worked with me on getting the car I wanted along with the price range. All the individuals I dealt with were professional and upfront. More

Always prompt and polite. Filipino fully covered everything . Service was quick. I have never had a bad experience at the Schaumburg location. Every time I need to come in each of your service assoc everything . Service was quick. I have never had a bad experience at the Schaumburg location. Every time I need to come in each of your service associates no matter which one I have, they are respectful, knowledgeable,and polite. Good job Kia, and good job team. More

Dealership has a very laid back and welcoming experience. Overall very satisfied with my experience. Purchased a brand new 2022 Kia Stinger. Dealership did not have the one I wanted but was able to obtain on Overall very satisfied with my experience. Purchased a brand new 2022 Kia Stinger. Dealership did not have the one I wanted but was able to obtain one within a few days. Very satisfied! More

The car buying experience was great and I have been impressed with their after the sale and service follow ups as they really want to make sure that their customers are happy. From helping to schedule impressed with their after the sale and service follow ups as they really want to make sure that their customers are happy. From helping to schedule my first oil change, to the actual service done on the car. I showed up a bit early for my appointment and as soon as I parked, I was greeted by someone there whom was in the middle of doing something but took the time to acknowledge me. Then maybe 10 seconds later, I was greeted by Jose whom was seemed to be busy, but he checked me in. He set timeline expecation for service and followed up with me via text to see if I needed anything. Service took a but, but they got my car washed and it was on par with a typical oil change. When I was all done, the entire service report was explained to me, which was a nice touch. I'm very happy with the experience and I recommend this specific dealership to all. More

Jose, a service adviser did not quote me the true cost of my repairs with two new tires. I spoke to Phil, the manager and we could not come to an acceptable agreement. My decision is to not use their ser of my repairs with two new tires. I spoke to Phil, the manager and we could not come to an acceptable agreement. My decision is to not use their services again. I was told that my bill would be $2,085.00. I mentioned this total to Jose more than once. Also, this was the only total I approved. Jose never told me that the actual cost was $2,510.00. He did discount the invoice for $150.00, after our heated phone call. But, I should have been told the full cost before any repairs. I feel that this dealership is dishonest. Jose never gave me my full invoice. I made a complaint with Kia corporate too. Maybe they can find me a dealership that does not practice deceit! More

Disappointing:Kia deposited my check twice when they Disappointing: Kia deposited my check twice when they were supposed to hold it for 2 weeks. It just shows they don’t stand behind their word. Disappointing: Kia deposited my check twice when they were supposed to hold it for 2 weeks. It just shows they don’t stand behind their word. Communication: No voice mails set up for Ray. I called and called for 2 weeks and also left physical messages and he didn’t get all of them. Once he finally got the message, he was attentive. I also told the person who answered the phone that I needed Ray, and his vm wasn’t working- they gave me to Al? And I left a message and he didn’t return the call. I dropped off my requested check stub with the managers. They assured me it would get to Ray and it was lost. More

Easy to get an appointment. The work was well explained and the service was performed at a good speed. The quality of the service was great. and the service was performed at a good speed. The quality of the service was great. More

I have had a great experience every time I have visited this dealership! Thank you Bill Brennan for exceptional service while purchasing my "new" used Sorento! LOVE IT! this dealership! Thank you Bill Brennan for exceptional service while purchasing my "new" used Sorento! LOVE IT! More