Schaumburg Kia

This dealership needs some TLC. I have no complaints regarding Ruben the sales associate that took my Telluride order. Perhaps because I was spending 50k on a vehicle my expectations were high. However, regarding Ruben the sales associate that took my Telluride order. Perhaps because I was spending 50k on a vehicle my expectations were high. However, the attitude from one of the finance guys was that they were doing me a favor by giving me a slightly better (1k more) on trade because I expected them to honor the price they quoted me when I paid my deposit two months ago. Apparently, big Kia messed up and gave me some extra mats and now the dealership is going to lose thousands of dollars. We all know everyone wants the telluride but we all also know that they are making a TON of money. That’s the money part that wasn’t well handled by them. The dealership itself is pretty dirty with some of the chairs stained so badly you don’t want to sit on them. It’s surprising to see since I figured the rohrman dealership name would result in higher quality. More

Team was helpful and honest. Worked with Donny Chung on a factory order and went very smooth, no issues. I dont like the 25 word min with this field, almost didn't complete survey. factory order and went very smooth, no issues. I dont like the 25 word min with this field, almost didn't complete survey. More

Customer service was exceptional. Manager kept checking to make sure everything was perfect and it was. Dealership was clean and hospitable. Will be recommending friends and family. to make sure everything was perfect and it was. Dealership was clean and hospitable. Will be recommending friends and family. More

I was greeted with a friendly demeanor. The gentleman explained what was recommended for my car and answered any questions I had regarding the services I was getting done. I wasn’t pressured into adding explained what was recommended for my car and answered any questions I had regarding the services I was getting done. I wasn’t pressured into adding additional services. I felt confident that my car was well taken care of when I left my service appointment. More

I had the most painless purchase experience. Ruben was our sales representative he was delightful and informative .My experience was professional fast and recommend. Thanks ! our sales representative he was delightful and informative .My experience was professional fast and recommend. Thanks ! More

Oil change and battery tires checked and rotated. Mark did an outstanding job. He kept me informed every step of the way and what to look for did an outstanding job. He kept me informed every step of the way and what to look for More

I had a very good experience. Christian was my service I had a very good experience. Christian was my service advisor and he kept me up to date with all the procedures that were being taken care of I had a very good experience. Christian was my service advisor and he kept me up to date with all the procedures that were being taken care of More

Jose did a great job handling my service that my car needed. He texted me to let me I could contact him with any questions. Also went over what my car needed to have done. needed. He texted me to let me I could contact him with any questions. Also went over what my car needed to have done. More

Staff was Knowledgeable and friendly. They Accomplished all the work that needed to be done in a timely fashion. Covid precautions were followed in the waiting room. all the work that needed to be done in a timely fashion. Covid precautions were followed in the waiting room. More

Great experience. Helped me find what I wanted and everyone was very helpful and friendly. It wasn’t a very long process. I would definitely recommend. everyone was very helpful and friendly. It wasn’t a very long process. I would definitely recommend. More