Schaumburg Kia

Very good job at explaining what needs you car has. Very professional and courteous representatives. Very professional and courteous representatives. More

Mark was great. Took his time to send me quotes and explain my different options Took his time to send me quotes and explain my different options More

Overall a good experience. However an issue that needs addressing still has not been resolved. Since the purchase contact is not as quick. However an issue that needs addressing still has not been resolved. Since the purchase contact is not as quick. More

Always friendly and helpful Christian was very helpful Very clean waiting room He asked if I needed a ride anywhere Very clean waiting room He asked if I needed a ride anywhere More

As always, the service department was professional, courteous, and efficient service! I won't go anywhere else! courteous, and efficient service! I won't go anywhere else! More

They have a great job. But can not provide a car when your car in a service. But can not provide a car when your car in a service. More

Great Service and Isaac Basurto explaining everything also gave me his phone number and the hot line number if I have trouble with my car !!! The first time I came in Isaac Hidder was so helpful and exp also gave me his phone number and the hot line number if I have trouble with my car !!! The first time I came in Isaac Hidder was so helpful and explained everything about my car and what needed to be done. More

Prompt and efficient service. Employees were professional and helpful. I will be going to this Kia dealership from now on. Employees were professional and helpful. I will be going to this Kia dealership from now on. More

Very good customer service They gave me ride back and forth anc was a very friendly environment. forth anc was a very friendly environment. More

I am a recent widow and my son came with me to buy my first new car. My son spoke with a woman the night before telling her we knew what car we wanted and we were told we could get it for the sticker pr first new car. My son spoke with a woman the night before telling her we knew what car we wanted and we were told we could get it for the sticker price. She said the car was just being delivered that night. We got there the next morning around noon. We met with Juan who said the Kia Sorento we wanted just came off the truck and he would bring it around for us. When he did there was another sticker on the vehicle for $8000 more than the sticker price for a special coating on the inside & outside that is put on each vehicle that comes in. We weren't told about that and we weren't about to pay it. The car vehicle was filthy and there was still plastic on the inside and it was obvious that no coating had been put on the car. We told Juan that we were prepared to pay cash and take the car that day, but if we had to pay the $8000 we were just going to leave. Juan went in the back somewhere to talk to whoever the salesmen always go to talk to, and came back to say we could have the car for the sticker price minus my trade-in. Nothing was ever mentioned again about the coating not being done. We made the purchase and I'm happy with the Sorento. Just wanted to point out what happened. More