Schaumburg Kia

My Kia Souk only has 79,000 miles on it. I brought my car in for 2 reasons. Reason 1 I am having to put a quart of oil in every 2 weeks. Reason 2 the dashboard oil warning indicator does not I brought my car in for 2 reasons. Reason 1 I am having to put a quart of oil in every 2 weeks. Reason 2 the dashboard oil warning indicator does not come on. I was told there is an internal oil consumption problem within the engine and since the car is out of the 60,000 mile warranty it won’t be fixed. The solution is to continue to put oil in the car until another problem occurs that can fixed by the extended warranty. And the oil warning indicator was not fixed. Both problems were not resolved and I am still driving around with the same problems. More

Service manager had Good communication. They were ready for me when I arrived. Fast service They were ready for me when I arrived. Fast service More

Good service, communication and waiting area. Nice delivery on the vehicle after the service, came clean and looks like they are careful with it. Nice delivery on the vehicle after the service, came clean and looks like they are careful with it. More

Mark, the service man, was extremely helpful and covered all options available for the needed repairs on my car. Very friendly and listened to what I needed wanted to have done with the car. all options available for the needed repairs on my car. Very friendly and listened to what I needed wanted to have done with the car. More

Our service advisor was very helpful and knowledgeable. We always have a good experience when he assists us with our concerns. We always have a good experience when he assists us with our concerns. More

The service advisor was prompt and courteous and my vehicle was ready early. It was a great experience overall. vehicle was ready early. It was a great experience overall. More

Well done job. All as promised. Always a pleasure to do business at this dealership. All as promised. Always a pleasure to do business at this dealership. More

Easy scheduling and excellent service work. Work completed timely service manager called letting me know when complete. Work completed timely service manager called letting me know when complete. More

Great dealership very friendly and helpful would recommend to anybody looking for a car love it recommend to anybody looking for a car love it More

Isaac Basurto was beyond helpful. He went out of his way to explain everything thoroughly. He made us feel comfortable and was transparent most of all. My husband Alex said he was so He went out of his way to explain everything thoroughly. He made us feel comfortable and was transparent most of all. My husband Alex said he was so accommodating and that he excelled at his job. This is the type of person that keeps costumers coming back and he truly deserves a promotion. Being that I’m in the healthcare industry, I come across many people. Isaac was a pleasure and I hope this reaches out to the right person at Kia without a doubt needs a promotion! More