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Schaumburg Kia

Schaumburg, IL

4.2
2,739 Reviews

1100 E Golf Rd

Schaumburg, IL

60173

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2,739 Reviews of Schaumburg Kia

April 26, 2022

The attention and customer service at this dealership is great. The salesman that helped us, Aldo Rodriguez, was very attentive, communicative and friendly. More

by Arlyann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Anderson, Anthony Longobardi, Aldo Rodriquez
Apr 26, 2022 -

Schaumburg Kia responded

Arlyann - "Attentive, communicative and friendly" are all words we love to see. Thank you for posting a great review about your car-buying experience working with Aldo! We hope that your new vehicle is treating you well.

April 25, 2022

I have taken my 2017 Kia Sorento to this service department since I purchased it, and would not bring it anywhere else. More

by LOUISELANG359
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debra, Lilly, Isaac Hidder
Apr 25, 2022 -

Schaumburg Kia responded

Thank you for your longtime business and kind words, Louise! We're thrilled that our team always does an excellent job caring for your 2017 Kia Sorento - we're honored and flattered to have your support. See you next time!

April 25, 2022

Car had a recall and was handled very professionally and in a timely manner. Job well done! More

by dan@drinkprotein2oo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Medina
Apr 25, 2022 -

Schaumburg Kia responded

We're so glad we could assist with your recall, Dan. Thanks for the excellent review and for allowing Bob Rohrman Schaumburg Kia to serve you!

April 25, 2022

The customer service personnel are very courteous. My parts were not available at the time do they had to order. As soon as it was available they called right away. More

by MODSHEHADEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder, MarK Robles
Apr 25, 2022 -

Schaumburg Kia responded

We appreciate your feedback! Thanks for trusting the Bob Rohrman Schaumburg Kia team to follow through.

April 25, 2022

Staff didn't read the mileage correctly. The replacement wheel wasn't returned correctly. Everything else seems okay More

by Awaldburg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder, MarK Robles
Apr 26, 2022 -

Schaumburg Kia responded

We take all feedback seriously and will share your comments with the service team. We sincerely value your business and look forward to your next visit.

April 25, 2022

It was great. Sales team were on point. Patricia was very helpful and Bill was a great manager. More

by PHARDIK87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Longobardi, Patricia Villa
Apr 25, 2022 -

Schaumburg Kia responded

We're glad that you had an awesome purchase experience. Thanks for choosing Bob Rohrman Schaumburg Kia!

April 23, 2022

Steve was amazing and I am so happy with the Kia Sportage that I purchased! More

by Lynz2295
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Heinze, Anthony Longobardi
Apr 25, 2022 -

Schaumburg Kia responded

Thank you! We work hard to make sure our guests have an exceptional experience. We will share your comments with Steve. Congratulations on your new Kia Sportage!

April 23, 2022

From first greet to complete…exceptional service. Aldo is Amazing. Such a pleasure to meet someone who loves what he does. He made what seemed to be the impossible…possible. Such class. Such respect. More

by John Mahady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Tremmel, Mark Anderson, Aldo Rodriquez
Apr 23, 2022 -

John Mahady responded

From first greet to complete…exceptional service. Aldo is Amazing. Such a pleasure to meet someone who loves what he does. He made what seemed to be the impossible…possible. Such class. Such respect. Such charm. Such genuine approach. If I could give him 1000 instead of 5 stars… I would. He is a true asset. Mark in finance was gracious. Thorough. Very engaging and made us feel so comfortable in the process. Great personality with both Aldo and Mark Anderson. Customer service that was golden. So happy.

Apr 25, 2022 -

Schaumburg Kia responded

John, thank you for taking the time to share this feedback! We strive to deliver a seamless and professional purchase experience, and it means a lot to hear that this was reflected in your time working with us. We will be sure to pass on the kind words to Aldo, Mark, and the team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Bob Rohrman Schaumburg Kia!

April 22, 2022

Very disappointed in level of service, mechanic couldn't resolve problem with initial visit had to return the next day and explain about another issue that was very visible. Did receive to rides from porter More

by GLFNUT21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Isaac Hidder
Apr 29, 2022 -

Schaumburg Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you are still having issues, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 22, 2022

I have as given a prompt time to have car serviced. Car was finished on schedule given More

by DBENI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
Apr 22, 2022 -

Schaumburg Kia responded

This is the feedback we hope to see. Thank you for coming to Bob Rohrman Schaumburg Kia for your auto service needs and rating us five stars! We hope to see you at your next visit.

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