Schaumburg Toyota

The un-scheduled visit went very well. Advisor , Mr Craig Widenhoefer listened to my request for car service needs . After the requested items were done Mr Windenhoefer came to the clien Advisor , Mr Craig Widenhoefer listened to my request for car service needs . After the requested items were done Mr Windenhoefer came to the client lounge to say the items were done and a few more could be done for better long term car maintenance . Items were approved . Now safely back on the road . Thank You More

The service advisors always explain any issues found in the inspection, and the risks of getting the issue serviced now versus putting it off and waiting to do the work later. the inspection, and the risks of getting the issue serviced now versus putting it off and waiting to do the work later. More

Friendly atmosphere. Comfortable waiting room. Competent workers. Why is there a minimum of 15 words? I can't find that many! Comfortable waiting room. Competent workers. Why is there a minimum of 15 words? I can't find that many! More

Extremely rude impatient he needs some anger management trainings, when Callback to Shaba Toyota, he answers and says I will take care of this matter. He didn’t let his general manager or anyone know about trainings, when Callback to Shaba Toyota, he answers and says I will take care of this matter. He didn’t let his general manager or anyone know about it. More

Always good service and I feel valued as a long-term customer. I prefer dealers since the techs are trained and certified to service my Camry. Since using Schaumburg Toyota, I never had a breakdown on customer. I prefer dealers since the techs are trained and certified to service my Camry. Since using Schaumburg Toyota, I never had a breakdown on the road because they always advise when they see something. I was in and out for my 10K service. More

They did not try to upsell me this time. They suggested the additional services for the next visit. They suggested the additional services for the next visit. More

We had a great experience with Schaumburg Toyota, especially Rodel. He walked us through the purchase of our Sienna XLE with expertise, patience, and fair negotiation. We had our 2yo with us for the especially Rodel. He walked us through the purchase of our Sienna XLE with expertise, patience, and fair negotiation. We had our 2yo with us for the entire process and they had a kids room for her to enjoy with cartoons and coloring pages. It made the process much more calm! More

Schaumburg Toyota was exceptional throughout the process for buying my hybrid vehicle! I highly recommend this dealership and was a great experience with their professional employees! for buying my hybrid vehicle! I highly recommend this dealership and was a great experience with their professional employees! More

I am writing to express my dissatisfaction with the customer service I received when I called your dealership on 08/20/25 to obtain a quote for replacing the brakes and rotors on my Toyota Tacoma. Upo customer service I received when I called your dealership on 08/20/25 to obtain a quote for replacing the brakes and rotors on my Toyota Tacoma. Upon calling, I was transferred through six different extensions before finally reaching the parts department. This process was frustrating and time-consuming, as it seemed there was no clear protocol for handling such inquiries. Once connected to the parts department, the representative was unwilling to provide a comprehensive quote. Instead, they insisted on pricing each part separately and expected me to independently determine the labor costs. This approach was unhelpful and did not meet my expectations for professional assistance. When I requested to speak with a manager to address these issues, I was simply transferred back to the service department without any resolution or further escalation. This experience was unacceptable and reflects poorly on your dealership’s commitment to customer satisfaction. As a Toyota owner, I expect better support when seeking maintenance services for my vehicle. I kindly requested and provide me with a proper, all-inclusive quote for the brake and rotor replacement, including parts and labor. I did not get this . More

Very nice people. Always very courteous. Short waiting time and very thorough and thoughtful. Great people Always very courteous. Short waiting time and very thorough and thoughtful. Great people More