"Worst Customer Experience Ever"
I wanted to sell my Honda Civic so i dropped an email to all the local dealers.I heard back from Schaumburg Toyota and they asked me to bring my car so that they can have a look at it.I reached there and was only asked one question over and over again 'Why do you want to sell your car to us?' i said i am checking with all local dealers to know where i can get a good deal.The customer rep kept asking me again and again same question and telling me that i should go to honda instead.Dude !! if you are not interested why did you email and asked me to come by.They dint even see the Car.It's still ok if you wanted to buy the car earlier and now you dont ..say it...dont be rude to me.MY WORST CUSTOMER EXPERIENCE EVER. i am going to review them only every portal available.
"Never again Schaumburg Toyota "
This was the most disgraceful customer service that I’ve ever experienced. The reason has more to do with how the staff and management at this location addressed the problem than the issue itself.
Simply put, from the time I dropped off my car to when I picked it up I thought I left it in good hands with Sean the service advisor. However, to my surprise I discovered a large dent on the front drivers side near the tire, plus my drivers side mirror was folded towards the windshield. I forgot to mention that Sean simply gave me the keys and walked away without telling me where my car was or signing any kind of paperwork. I found out how big Schaumburg Toyota is from walking around trying to find where my car was parked. Name one customer who deserves this treatment. For a follow up phone call I asked for a service manager to address the damage of my car. Long and behold, Sean the service advisor decides to become “a manager” and basically told me to f* off. Even though I was very upset and frustrated with the situation I tried to be diplomatic and was willing to give the dealership a chance to explain what they did wrong. Instead, Sean “the manager” was not empathetic and would not let me finish my sentences. Once I realized that I was not speaking with a real manager, I decided it was definitely necessary to speak with Mike, the general manager. Sean “the manager” immediately stated that Mike was already gone for the day. On the follow up call from Mike the next day, he was belligerent rude as he huffed and puffed like a choo choo train. He was adamant that Schaumburg Toyota had no responsibility for any of the damage because both Sean and himself had reviewed video yesterday. Wait a minute ... wasn’t Mike gone for the day yesterday ?
From this point on, I lost all trust and credibility in Schaumburg Toyota. The whole point of servicing a car with them is to trust their expertise in good faith. Instead, I was left with unnecessary damage, stress and a slew of lies.
Never again Schaumburg Toyota ... hard working Americans should not be cheated from this unethical dealership.
Only took about 30 minutes!
Gave good advice!! Don’t seem to rip off. (Need tires next time.)
I always choose Schaumburg Toyota. Very friendly service. Very comfortable waiting room. Highly recommend!
- Simmerer, Sue
Have been going to Schaumburg Toyota for 30 yrs. or better. They are always professional, efficient & welcoming. I have recommended Schaumburg Toyota to friends for both new car purchases &
Other Employees Tagged:
, Dave in service-- the very BEST !!!!!!
The Schaumburg dealership is the best...friendly staff, and very knowledgeable technicians.
I have owned several Toyota's ( 2 Camry's and presently a Rav4 Limited) and have not had any major issues, I have been to this dealership for general maintenance and that is something to be said about Toyota's. My car is always ready within the wait time given.
"Engine light came on at only 80K"
I have been going to Schaumburg Toyota for years. This is my second Camry, first car lasted over 110K (1996 Camry) never had oil issue, current is 2007 Camry and husband got his 4 runner here. there seems to be an oil consumption issue with the 07's. They gave me a rental, fixed the oil issue and fixed the engine problem which was part of the oil problem. Am happy with the service which is why I continue to come back. However I was surprised that this oil problem seems to be happening to many 07's from the research I did online. I am loyal to Toyota and they have provided very good customer service, hope to continue coming but hope no more oil issues with current car. Camry's should last over 100K even 200K without alot of problems. Am guessing this may be a recall of the 07's.
"Resnick Dealerships Deliver"
- Gregg Hart
All the Resnick Dealerships deliver what they promise at a fair price. And they are friendly while they do it, which is an added bonus.
"The best Toyota dealership around"
It takes a great person like Mike to run a service like a fine tuned engine (no un intended). He has always been very nice and answers any questions I have when I'm there and I see him. Great employee!
"Honest and Excellent Customer Service"
This dealership has an excellent service department. Their commitment to excellence makes me want to buy my cars and have them serviced at this dealership. Christian Reburian thawed my frozen washer tank in record time and took the time to bring the frozen tank into the waiting room to respectfully show me why the washer spray did not operate. Mike Krueger took care of all my concerns. Mike listened to me as I explained that I had just recently purchased this 2013 Corolla from this dealership and had never added washer fluid. The previous owner must have added water instead of washer fluid. . The location of the washer tank made this impossible to see when the car was sold to me. Mike went to the used car sales manager. End result I was not charged. Honest efficient service. Everything possible was done to spare me any inconvenience. Highly recommend this service center !
Other Employees Tagged:
The Toyota service time was extremely helpful, efficient, and friendly. I had an amazing experience especially given the fact that my services were only recalls.