Schomp MINI

The service department is unlike those at any other dealership in their friendliness and willingness to listen to the customer. It sounds cliche, but you are not just another body that comes through t dealership in their friendliness and willingness to listen to the customer. It sounds cliche, but you are not just another body that comes through the door, but a person with your own concerns and motivations, and the folks at Ralph Schomp treat you as such. Honest answers are given when you pose tough questions, and you never get the sense that you are unwelcome or wasting anyone's time. More

As mentioned in previous message, the service interval appears to not have been re-set, even though you said it was reset. Also, when I got home I checked the oil level to be sure there were no leaks wit appears to not have been re-set, even though you said it was reset. Also, when I got home I checked the oil level to be sure there were no leaks with the oil change. The oil appears very dark, and I wonder if they either forgot to do the oil change or perhaps didn't drain all the old oil before adding new. Wonder if I could drop by in the next week and have these two things checked. Please e-mail stevefuhrman@q.com or call 303/814-2808. Thank you very much. Steve Fuhrman More

Don has been amazing from day 1, January 9, 2011. We went in for a test drive thinking the Countryman was a longshot, and had one ordered by the end of the day. By far this was our most pleasurable car buyin in for a test drive thinking the Countryman was a longshot, and had one ordered by the end of the day. By far this was our most pleasurable car buying experience. Ordering a vehicle specced out as we wanted was refreshing, and Don kept us updated on production and transport all along the way. Phil and Natasha were very knowledgeable and professional. Everyone made us feel welcomed into the Mini family. More

Purchased a used Cooper S from another dealer. Brought in for service as the BRAKE light wouldn't turn off. Prior dealer had changed pads and sensor, but didn't reset sensor light. Vehicle was looked over in for service as the BRAKE light wouldn't turn off. Prior dealer had changed pads and sensor, but didn't reset sensor light. Vehicle was looked over in great depth which I appreciate. Great overall service and speed. Communication was great through process. Friendly staff and exceeded our expectations. Thank you for the "tour" of my "new" Cooper S. More

The wife's Mini was running rough at idle. Devin Scott scheduled in the car the morning I called (Friday the 18th). He promptly got me a loaner Mini when I told him that I was on call. He kept me informed scheduled in the car the morning I called (Friday the 18th). He promptly got me a loaner Mini when I told him that I was on call. He kept me informed every step of the way, and told me that the scope conflicted with their diagnosis. He said that they would have to keep the car over the weekend. On Monday the 21st, he said that they thought that the problem was corrected - with a part that varies valves electronically/mechanically. He said that they needed to keep the car one more day to test drive and be assured that the problem was corrected. All of his excellent communication put my mind at ease that they were doing everything possible to find a solution. I picked up the car Tuesday evening the 22nd and was greeted by Andrea who also should be considered a great asset to your company. Your maintenance department is top notch. Vince Quick and I had our usual long conversation. He also always makes my Mini experience truly enjoyable. More

Great experience! Experienced, professional employees all the way through the process. Did not feel pressured to purchase and took the time to answer our questions. We highly recommend these guys! We love o the way through the process. Did not feel pressured to purchase and took the time to answer our questions. We highly recommend these guys! We love our mini conv. and can't wait to enjoy the summer in it... More

Every time I enter this dealership I am treated with respect and my needs are addressed. I have never felt pressured and have always walked out satisfied. My questions are answered to my satisfaction. respect and my needs are addressed. I have never felt pressured and have always walked out satisfied. My questions are answered to my satisfaction. Their attention to detail is exceptional and they work hard to make sure that when I drive my car out of the dealership everything is in perfect order. More

Everyone was very pleasant and professional as usual. The only thing that bugged me a little bit was that my Mini only has 8,000 miles on it but I was encouraged to rotate the tires and have two flushes The only thing that bugged me a little bit was that my Mini only has 8,000 miles on it but I was encouraged to rotate the tires and have two flushes done. That seemed a little strange. Also these things were not mentioned when I had the car inspected a few days before. More

Having bought somewhere around 25 new cars in my life, I'm pretty familiar with "the process". I've witnessed very shady dealerships, and most of the time buying a car is more frustrating than anything el I'm pretty familiar with "the process". I've witnessed very shady dealerships, and most of the time buying a car is more frustrating than anything else. I would actually say that Schomp MINI is probably the best dealership I've ever bought a car from in all honesty. There have been 2 or 3 others that were very good too, but Schomp exceeded my expectations. I walked in there ready for the usual "battle", and the experience was anything but that. More

I had my car towed to Ralph Schomp following a complete engine failure. The service adviser immediately calmed my nerves and assured me that all would be fine and hooked me up with a nice loaner car. A d engine failure. The service adviser immediately calmed my nerves and assured me that all would be fine and hooked me up with a nice loaner car. A day or so later, I received the dreaded call that my engine would have to be replaced. Devin and Ralph Schomp went to bat with MINI on my behalf, attempting to get them to cover a portion of the cost of replacement. No luck with MINI, but Ralph Schomp came through with substantial discounts on the parts and labor. 2 weeks later, my car was ready to roll. When I picked it up, they had COMPLETELY detailed my car! It looked almost as good as new. Devin and the Ralph Schomp team made the best of a really bad situation for me. They are a great team and really do a great job taking care of customers. More