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Schumacher Buick GMC of West Palm Beach - Service Center

West Palm Beach, FL

4.4
66 Lifetime Reviews Review Dealership

66 Reviews of Schumacher Buick GMC of West Palm Beach - Service Center

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September 05, 2020

"Money pit,$$ bait and switch picked up yesterday,dash..."

- cindyanton85

Money pit,$$ bait and switch picked up yesterday,dash light on.took home today van wouldn't change into gear. Had over month not working

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Recommend Dealer
No
Employees Worked With
December 04, 2019

"BOB JENKINS FOR PRESIDENT! What a great service team too!"

- TheWardFamily

We had an unfortunate thing happen recently. The air conditioner stopped blowing cool air in our 2018 Buick Encore. Living in south Florida, we weren't going to do well, even though it's winter. My husband brought the Buick in and sadly the A/C compressor was a gonner & the part had to be ordered and we found out that it was on back-order so we'd have to wait possibly a week or more! The worst part is that if it's hot out, I can't drive the Buick with no working A/C, with the windows down, while I am waiting on this part to come in because we have a 7-month old infant, and if you know anything about babies, you are aware that you can not ride around with the windows down. It effects their breathing... Anyway - I called Bob over at the Service Center of Schumacher Buick (because my hubby told me his name!) and left a msg. I left a msg. explaining we would really love to get a loaner car until the part came in and the repair was made... Bob called me the same day a little while later & didn't even ask questions, he fulfilled my request for a "loaner" vehicle! It was set up before you know it! I ended up driving the rental that was given to us by Enterprise (also a wonderful experience, but that's for another time lol!) & for a much shorter amount of time than we thought... When Bob called me to tell me that since my husband and I worked late, and the service center closed at 5-something, Bob said he would leave the paperwork and keys to our SUV IN THE ACTUAL SHOWROOM since they're open until 8pm! WHAT A WONDERFUL IDEA! And such great customer service. And the cherry on top?!?!?! Bob said "Go ahead and leave your rental there at Buick and I will arrange for it to get taken back to Enterprise." I said "ARE YOU SERIOUS?!" He was SUPER friendly and helpful. I never got to meet him in person (hubby did) but Schumacher Buick should keep this guy on their team forever. Thanks Schumacher Buick and thanks Bob Jenkins for such class and outstanding customer service. Kelli and Brian Ward

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Recommend Dealer
Yes
Employees Worked With
Dec 05, 2019 -

Schumacher Buick GMC of West Palm Beach responded

Kellie and Brian, WOW...thank you for taking the time to offer your great 5 star rating and review. We appreciate you. Its great to know that Bob was so helpful!(I'm not sure if he will run for President, though) Please let us know if you should require anything additionally. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com

November 23, 2019

"I switched from many years of being a Lexus owner to a..."

- Margaret

I switched from many years of being a Lexus owner to a Buick . The service was excellent , efficient and quick . Kevin Jensen was very professional

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Recommend Dealer
Yes
Employees Worked With
Kevin Jensen
Nov 26, 2019 -

Schumacher Buick GMC of West Palm Beach responded

Margaret, thank you for taking the time to offer your great 5 star rating. We appreciate you. Please let us know if you should require anything additionally. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com

November 22, 2019

"always a pleasant experience"

- stan

Every time I visit Schumacher, Okeechobee I feel like Bob Jenkins is taking care of a member of his family. He is always seeing that my SUV is properly taken care of

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Recommend Dealer
Yes
Employees Worked With
Nov 26, 2019 -

Schumacher Buick GMC of West Palm Beach responded

Stan, thank you for taking the time to offer your great 5 star rating. We appreciate you. Please let us know if you should require anything additionally. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com

October 24, 2019

"Service"

- JC

I always enjoy seeing Nestor and I know he will always take care of everything that needs to be done on my car. I will always ask for Nestor.

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Recommend Dealer
Yes
Employees Worked With
Oct 24, 2019 -

Schumacher Buick GMC of West Palm Beach responded

JC, thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with Nestor and our Schumacher Automotive Family. If you need any further assistance, please do not hesitate to contact me. Best Regards, Daniela Bellitto Customer Experience Manager 561-656-5003 We sincerely value your business and look forward to your next visit!

September 08, 2019

"Excellent Service Consistently"

- GladesWriter

Best service experience every time! Nestor Lantigua consistently ensures that the service experience is excellent. I appreciate that I was able to ask questions. After 7 years of quality outstanding service, this was the first time I needed to return for a tweak and it was performed quickly to high standards. Friendly greeters, folks coming into the comfy service waiting room to check if anyone needs anything. Complimentary snacks, water, shuttle service, detailing. Points are earned over time for free servicing. Other customers were complimenting Schumacher on their own service experiences with different representatives in the service department. Thank you to every kind person at Schumacher Buick!

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Recommend Dealer
Yes
Employees Worked With
Sep 09, 2019 -

Schumacher Buick GMC of West Palm Beach responded

GladesWriter, thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with our Schumacher Automotive Family. If you need any further assistance, please do not hesitate to contact me. Best Regards, Daniela Bellitto Customer Experience Manager 561-656-5003 We sincerely value your business and look forward to your next visit!

July 30, 2019

"Great People, Great Service"

- FocusKTS

Collision damage evaluation was excellent. Unfortunately for my situation the car was totaled. Looking at the shop; and other work being done, it is evident that the quality of craftsmanship is there. I would surly bring any future body work that I may have to this shop.

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Recommend Dealer
Yes
Employees Worked With
Kelly
Jul 31, 2019 -

Schumacher Buick GMC of West Palm Beach responded

FocusKTS, thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with Schumacher Automotive. If you need any further assistance, please do not hesitate to contact me. Best Regards, Daniela Bellitto Customer Experience Manager 561-656-5003 We sincerely value your business and look forward to your next visit!

March 12, 2019

"Always excellent service !"

- Mycar bg

Thanks to Bob Jenkins and the service crew my repairs are always handled in a timely and professional manor. Mr Jenkins keeps me informed of the progress being made and the cost estimate of the repair. He is top notch!

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Recommend Dealer
Yes
Employees Worked With
Mar 13, 2019 -

Schumacher Buick GMC of West Palm Beach responded

Thank you for your positive 5-star review. It is great to hear that Bob was so professional and kept you informed throughout the process. Our team is pleased with the excellent feedback and appreciate it very much. Thank you for your business and we look forward to seeing you again. If we can assist you any further, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003

January 25, 2019

"Customer satisfaction 100%"

- scottbarr55@gmail.com

They treat you like family. I’m very satisfied and appreciate good service.My car was ready in time, clean and waiting for me. I used the night deposit box which was also a nice conv.

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Recommend Dealer
Yes
Employees Worked With
Jan 29, 2019 -

Schumacher Buick GMC of West Palm Beach responded

Thank you for sharing your great experience with us, Scott. We are so very pleased to hear that you are completely satisfied after your service visit, which is what we strive for! We appreciate your business and look forward to seeing you again. If you need any further assistance, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003

December 04, 2018

"Excellent service"

- Ovidio R Calvet Trelles

Schumacher Buick GMC of West Palm Beach offered to me an excellent service with great communication and as consecuencias it will be highly recommended. Thank you so much

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Recommend Dealer
Yes
Employees Worked With
Other Employees : John Hackleman
Dec 05, 2018 -

Schumacher Buick GMC of West Palm Beach responded

Ovidio, thank you for your great 5-star review and rating. It is so nice to hear that you had an excellent service visit and that you are totally satisfied. We appreciate you and your business. If you need any further assistance, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003

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