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Schumacher Buick GMC of West Palm Beach - Service Center

4.7

57 Lifetime Service Reviews

3031 Okeechobee Blvd, West Palm Beach, Florida 33409

57 Reviews of Schumacher Buick GMC of West Palm Beach - Service Center

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December 04, 2018

"Excellent service"

- Ovidio R Calvet Trelles

Schumacher Buick GMC of West Palm Beach offered to me an excellent service with great communication and as consecuencias it will be highly recommended. Thank you so much

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Nestor Lantigua
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : John Hackleman
Dec 05, 2018 -

Schumacher Buick GMC of West Palm Beach responded

Ovidio, thank you for your great 5-star review and rating. It is so nice to hear that you had an excellent service visit and that you are totally satisfied. We appreciate you and your business. If you need any further assistance, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003

October 29, 2018

"Excellent service tech. "

- STEPHANIE LUKICH

This review is for Schumacher Jeep of Delray Beach, FL. I recently needed to bring my Jeep in for service. I was assigned Charlie Termini as my service tech. I have to say, up to that point I had seriously considered changing to another location for service. Charlie was very thorough. He explained what was going on with my Jeep, he was courteous and professional. He is great! Thank you Charlie!

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Recommend Dealer
Yes
Employees Worked With
Charlie Termini
Oct 29, 2018 -

Schumacher Buick GMC of West Palm Beach responded

Stephanie, thank you for taking the time to provide this great 5-star review for Schumacher Auto. We appreciate your business. We are pleased to hear that Charlie was very thorough and professional, which is what we strive for! If we can assist you further, please feel free to reach out. Cortnie Aponte, Customer Experience Representative 561-656-5003

August 20, 2018

"Service for road trip"

- Theresa Rassas

Bob Jenkins always gets it done as quickly as possible No hassle Not trying to sell service I don’t need Always takes Me on the day and time needed

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Recommend Dealer
Yes
Employees Worked With
Eric Doering
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert "Bob" Jenkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 22, 2018 -

Schumacher Buick GMC of West Palm Beach responded

Theresa, thank you for taking the time to provide this excellent review. I am glad that you had a great experience with Bob in the service department, who is truly an asset to our team. If you need any further assistance, please do not hesitate to contact us. Lisa Parker, Director of Customer Relations 561-253-6229

May 11, 2018

"BATTERY CHANGED IN A TIMELY MANNER"

- JOPAY39

I'VE ALWAYS BEEN TREATED FAIRLY AT SCHMACHER'S, WHICH IS WHY I GO THERE FOR ALL MY CAR'S NEEDS. HAVING A DEFECTIVE BATTERY AND NEEDING A MECHANIC JUMP START, THE TIME WAS APPROPRIATE AS WELL AS WHEN WAITING FOR THE BATTERY CHANGE. AGAIN, BOB JENKINS IS ALWAYS "ON TOP" OF EVERYTHING,

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 22, 2018 -

Schumacher Buick GMC of West Palm Beach responded

Thank for your taking the time to provide this excellent 5-star review for Schumacher Auto and Bob Jenkins. We appreciate your business and hope to see you again soon. Lisa Parker, Director of Customer Relations 561-253-6229

May 10, 2018

"Award winning customer service and treatment by Kevin in SVC"

- PoppaFats

Whenever I have a concern or scheduled maintenance, Kevin has always been the man I elect to see. He is respectful, honest, and efficient. I have yet to be disappointed. He is a very valuable asset to the organization and should be treated accordingly. Keep up the good work Kevin.

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Recommend Dealer
Yes
Employees Worked With
Asst Svc Mgr. kevin
Aug 22, 2018 -

Schumacher Buick GMC of West Palm Beach responded

Thank for your taking the time to provide this excellent 5-star review for Schumacher Auto and Kevin. We appreciate your business and hope to see you again soon. If you need any further assistance, please do not hesitate to contact us. Lisa Parker, Director of Customer Relations 561-253-6229

April 24, 2018

"Excellent service department"

- PontiacGuy

Had to have my car towed in due to a coolant leak. It was diagnosed to be a crack in a small plastic part related to the heater. The only part available was in Charlotte, so it was overnighted to Schumacher. Fixed the problem. Three weeks later, another coolant leak and tow. It was diagnosed as the part that was just replaced. They were able to get another one and installed it, at no expense to me, with no hassle whatsoever; they stood behind the GM part warranty. I Aam ALWAYS treated professionally by Bob Jenkins, the service advisor. I really appreciate that Schumacher provides "courtesy car" service when my vehicle needs to be left at the dealership for an extended period; otherwise I would be stranded!

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 22, 2018 -

Schumacher Buick GMC of West Palm Beach responded

Thank you for taking the time to provide this awesome review, we appreciate it. I am pleased to hear that you had a great experience with Schumacher Automotive and Bob Jenkins and we hope to see you again soon. If you need any further assistance, please do not hesitate to contact us. Lisa Parker, Director of Customer Relations 561-253-6229

August 11, 2017

"Yukon fixed on time and given rental car. "

- Cargmcdenaliukon

Very good, friendly staff. Explained problem we had with transmission so we could understand what was required. Service manager took care of us. Car was cleaned and washed.

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Recommend Dealer
Yes
Employees Worked With
Travis Nukols
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 26, 2017

"Oil Change, Tire Rotation, Bad Windshield Wiper at Delivery"

- Ricks Buick Encore 2017

This was my 1st trip to the service department since I purchased the vehicle. I didn't get his name but he wore a White Shirt and Tall person who walks around the Service Bays went above the call of duty and replaced my Driver Side Wiper at NO CHARGE. In contrast the Service Advisor upon checking in my car for service wouldn't change a bad Driver's Side Wiper under Warranty due to the mileage on the vehicle. Not taking into consideration that it was the 1st time in for service since I took delivery. The White Shirted Tall person MADE IT HAPPEN to my expectations....Thank You!

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Recommend Dealer
Yes
Employees Worked With
May 23, 2017

"2014 buick encore"

- spanky1

i went in for a oil change and tire rotation.bob jenkins was exceptional.my car was serviced on time and was delivered on time.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 20, 2017

"CAR REPAIR AND MAINTENANCE"

- 09 Saturn guy

My rotors had to be cut. Originally they were put on 8 months ago by you so they were covered under your 12 month warranty. Spoke to Bob Zjenkins to make an appointment and told I was due for a transmission flush. When I arrived the next day Bob told me I had another 9k before flush was needed. He saved me the $180+. He could have said nothing and taken my money. Needless to say Bob has always taken care of me these last 10 years. Thanks Bob

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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