About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Schumacher Buick GMC of West Palm Beach - Service Center

4.6

55 Lifetime Service Reviews

3031 Okeechobee Blvd, West Palm Beach, Florida 33409

55 Reviews of Schumacher Buick GMC of West Palm Beach - Service Center

Sort by Write a review
August 20, 2018

"Service for road trip"

- Theresa Rassas

Bob Jenkins always gets it done as quickly as possible No hassle Not trying to sell service I don’t need Always takes Me on the day and time needed

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eric Doering
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert "Bob" Jenkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 22, 2018 -

Schumacher Buick GMC of West Palm Beach responded

Theresa, thank you for taking the time to provide this excellent review. I am glad that you had a great experience with Bob in the service department, who is truly an asset to our team. If you need any further assistance, please do not hesitate to contact us. Lisa Parker, Director of Customer Relations 561-253-6229

May 11, 2018

"BATTERY CHANGED IN A TIMELY MANNER"

- JOPAY39

I'VE ALWAYS BEEN TREATED FAIRLY AT SCHMACHER'S, WHICH IS WHY I GO THERE FOR ALL MY CAR'S NEEDS. HAVING A DEFECTIVE BATTERY AND NEEDING A MECHANIC JUMP START, THE TIME WAS APPROPRIATE AS WELL AS WHEN WAITING FOR THE BATTERY CHANGE. AGAIN, BOB JENKINS IS ALWAYS "ON TOP" OF EVERYTHING,

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 22, 2018 -

Schumacher Buick GMC of West Palm Beach responded

Thank for your taking the time to provide this excellent 5-star review for Schumacher Auto and Bob Jenkins. We appreciate your business and hope to see you again soon. Lisa Parker, Director of Customer Relations 561-253-6229

May 10, 2018

"Award winning customer service and treatment by Kevin in SVC"

- PoppaFats

Whenever I have a concern or scheduled maintenance, Kevin has always been the man I elect to see. He is respectful, honest, and efficient. I have yet to be disappointed. He is a very valuable asset to the organization and should be treated accordingly. Keep up the good work Kevin.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Asst Svc Mgr. kevin
Aug 22, 2018 -

Schumacher Buick GMC of West Palm Beach responded

Thank for your taking the time to provide this excellent 5-star review for Schumacher Auto and Kevin. We appreciate your business and hope to see you again soon. If you need any further assistance, please do not hesitate to contact us. Lisa Parker, Director of Customer Relations 561-253-6229

April 24, 2018

"Excellent service department"

- PontiacGuy

Had to have my car towed in due to a coolant leak. It was diagnosed to be a crack in a small plastic part related to the heater. The only part available was in Charlotte, so it was overnighted to Schumacher. Fixed the problem. Three weeks later, another coolant leak and tow. It was diagnosed as the part that was just replaced. They were able to get another one and installed it, at no expense to me, with no hassle whatsoever; they stood behind the GM part warranty. I Aam ALWAYS treated professionally by Bob Jenkins, the service advisor. I really appreciate that Schumacher provides "courtesy car" service when my vehicle needs to be left at the dealership for an extended period; otherwise I would be stranded!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 22, 2018 -

Schumacher Buick GMC of West Palm Beach responded

Thank you for taking the time to provide this awesome review, we appreciate it. I am pleased to hear that you had a great experience with Schumacher Automotive and Bob Jenkins and we hope to see you again soon. If you need any further assistance, please do not hesitate to contact us. Lisa Parker, Director of Customer Relations 561-253-6229

August 11, 2017

"Yukon fixed on time and given rental car. "

- Cargmcdenaliukon

Very good, friendly staff. Explained problem we had with transmission so we could understand what was required. Service manager took care of us. Car was cleaned and washed.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Travis Nukols
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 26, 2017

"Oil Change, Tire Rotation, Bad Windshield Wiper at Delivery"

- Ricks Buick Encore 2017

This was my 1st trip to the service department since I purchased the vehicle. I didn't get his name but he wore a White Shirt and Tall person who walks around the Service Bays went above the call of duty and replaced my Driver Side Wiper at NO CHARGE. In contrast the Service Advisor upon checking in my car for service wouldn't change a bad Driver's Side Wiper under Warranty due to the mileage on the vehicle. Not taking into consideration that it was the 1st time in for service since I took delivery. The White Shirted Tall person MADE IT HAPPEN to my expectations....Thank You!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 23, 2017

"2014 buick encore"

- spanky1

i went in for a oil change and tire rotation.bob jenkins was exceptional.my car was serviced on time and was delivered on time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 20, 2017

"CAR REPAIR AND MAINTENANCE"

- 09 Saturn guy

My rotors had to be cut. Originally they were put on 8 months ago by you so they were covered under your 12 month warranty. Spoke to Bob Zjenkins to make an appointment and told I was due for a transmission flush. When I arrived the next day Bob told me I had another 9k before flush was needed. He saved me the $180+. He could have said nothing and taken my money. Needless to say Bob has always taken care of me these last 10 years. Thanks Bob

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 09, 2017

"Dishonest employee"

- Marisol

When this employee was specifically asked a question he was deceptive and did not tell the truth. Also on the receipt tried to upsell me for work that did not need to be done.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Travis Nukols
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 04, 2017

"Excellent"

- cw6567

Great Service. Southern Hospitality . The salesman Bob Jenkins has excellent customer service mannerism ans expressed them very well. The manager over all Mr. Clay was very generous. Good Job Guys :-) smile

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
1
...
1 - 10 of 55 results